Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9364 reviews
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Apr 02, 2025Lindo-Star Family Suite
Room Category- Star Family Suite at Lindo. 2nd Floor. Daughter loved having her “own space” if you will with this category. Loved the hammock on the patio. Bed was comfortable and daughter said the Sofa Sleeper/Murphy bed deal she slept on was comfortable. Only complaint was being on the second floor with tile flooring we heard a lot of noise from the families all around us. Nothing malicious on their parts but it was loud. We were glad we had the iPad for a noise machine to drown this out at night. Pools and daily activities were great. Water slides were legit and wave pool was a hit. Ocean was super rough for our stay but daughter loved it. Overall easy to keep the kid entertained. People were great. Grounds were well maintained and loved all the wildlife. This place is huge. A lot of walking. We utilized the golf carts for longer distances but you definitely kick yourself when you forget this or that in the room. The towel game is very real. No avoiding it. We had good luck utilizing the tables near the wave pool bar. They were always open and had shade. Then if a lounger opened up we snagged it so the wife could get her sun. If it works for your schedule, the later you hit the pools the more likely you are to get a lounger. On the food front, we aren’t that picky. We had the buffet for most meals outside of a trip to the Hibachi place which was good. It was a huge pain to get a reservation during our week stay. Think it nets out to getting the right concierge at the right time to finally lock something in. Did not appreciate the walking back and forth, per their request, to keep checking if a slot opened. The app was of no assistance to us on this. It was frustrating. The water thing. Good for them for being green but I personally don’t like fetching my water. We had them bring an additional 2 bottles so we had 4 going for the room and made it work. Just not a fan of no bottled water personally but understand what they are doing. Overall, the “whines” are pretty minor. Had a great trip and would likely consider coming back.
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Mar 31, 2025INCREIBLE
Las instalaciones del hotel son excelentes , el personal super amable, pendientes todo el tiempo de todos los detalles. Variedad de restaurantes, buenas bebidas , lindas vistas. La pileta con olas, replica de un templo maya es muy buena . El bar de la piscina ofrece muy buenos tragos .
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Mar 28, 2025Beautiful Resort, Horrible Towel Game
This was our first time at this resort. The resort is beautiful, lots of animals, room was clean, good food, and super friendly staff. Overall, we were very impressed with the resort. The only problem we had was finding beach or pool chairs. The towel game is absolutely ridiculous at this resort. We would go for breakfast around 8am every morning then head to the beach or pool. Almost all chairs were reserved with towels at that time. We needed two chairs but couldn’t find two chairs together. The pool area was just as bad as the beach. It was bad enough that my husband does not want to return which is very unfortunate because it’s such a beautiful resort.
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Mar 22, 2025
Family Vacation 2025
The drinks here were amazing!! Very strong, but very good! I tried the pistachio martini and it was to die for! The buffets are my favorite place they have so many options! The entertainment is awesome! I met Alexis and Julian, and everyone there was so happy, fun, attentive to our needs, we met Alexei at karaoke, saw him the next day and he remembered us! That just shows how welcome everyone is to the resort! I will definitely be back!
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Mar 17, 2025
Resort is NOT the same. It's going downhill unfortunately
Not sure where to start except it is NOT the same as before. We have visited this resort before a few times. We thought we knew what to expect in terms of food and housekeeping however it was NOT the same. Food has been downgraded from 2024 and it was very often lukewarm and cold when it should have been hot. This was the first time my stomach got upset at this resort and no it was NOT a virus. When the food temperature is cold and it is supposed to be kept warm since it is a meat dish I am sure this contributed to my stomach issues. I will break down my review in different categories. Service: Very good in buffet restaurants in regards to plate clearing and beverage dispensing. Bad in housekeeping. Sometimes no extra toilet paper left. Sometimes missing towels. Soap not refilled. Tissues not replaced. Constant calls to reception to get items. We tipped daily this did not help. It’s very irritating when you are on vacation and you have to call daily and wait for the people to arrive to bring items that should be in your room. Food: In 2024 I would have rated the food an 8 to a 9 out of 10. This year it was maybe a 6 out of 10. Choices were limited except for Gala night which had everything. Maya buffet was a bit better with more selection of fruits and sometimes meat. Guacamole was awful at Lindo! It looked like it was canned guacamole. Guacamole looked better at Beach/Delmar and they pay less. Food was often cold. So much food was wasted on our plates because frankly it didn’t taste good. Maybe they should instead buy better meat and the waste would be less. Meat was dry and tasteless. Other times meat and fish were undercooked and it was visible that you could see the raw middle. It was a meh for me and the rest of my family. Under the sea was horrible! Mexican restaurant not good. Japanese was the only one that was very good. They need more healthy choices at beach snack bar. The burgers are not good and the food there is even worse than buffet. Property and grounds: Beautiful and pristine. Cannot complain. Beach: Beautiful with some rocky areas. Some seaweed but not anything crazy. Constant vendors and resort personnel harassing you every couple of minutes. It was exhausting again saying No! Chair game: Was atrocious. People would reserve chairs for hours and never return or reserve double the chairs they needed in different areas! Security was good and tried to deal with this but as a patron I shouldn’t have to explain to someone why I was sitting in a chair they had reserved hours before. This created conflicts with the guests. Like I said before we have visited this resort in the past however the cons are starting to outweigh the pros. For example, a con for us was the whole Eco resort vibe. Eco conscious that the water pressure was non-existent, no straws anywhere, sensors would shut down the room entirely when anyone would leave the room and someone else was sleeping. E.g. Someone leaves the room to get a coffee early in the morning. Within 10 minutes the air conditioning, the power, all the lights go out. Any devices charging stop charging. Ceiling fan shuts down etc. It literally wakes the entire room up. Coati were everywhere and getting aggressive with food on the beach. Staff would not stop people from feeding the coati. Signs were posted but this wasn’t enough. They should consider relocating them or neutering them. Activities by the pool were fun. The second party at night during the week by the wave pool had the worst music I have ever heard in my entire life. Not one real authentic song but all rave/remixes. Come on Iberostar this is a family resort. We want the real versions of songs that we can dance and sing to! The only people dancing were the entertainment crew. Tiles by the pool were very slippery. Star Café was delicious but they need more personnel to deal with the crowds. For anyone up early or leaving the resort for an early flight, they need to do a continental at the Lindo/Maya. The Delmar/Beach resort is too hot and a downgrade to go to early in the morning. Did we have a nice time sure. Was everything perfect? Far from it. Was it exhausting at times dealing with shortages in room ABSOLUTELY. Would we return, not sure. Rooms are dated. Washroom is dark and hard to do your makeup in. Beds are double size when they should be Queens. I think it’s becoming overpriced for what you get. I believe they are gearing their resort towards the very young who don’t care about what they eat. They seem to spend most of their money on Starcamp, waterslides and kids things.