Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
832 reviews
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Nov 27, 2025Service and room quality have gone wayyy down
So many issues! BEWARE!!! I am currently in our room just bewildered by all of the issues we’ve encountered and feel compelled to share our story. I will say that my husband and I got married at this hotel 7 years ago and all 50 guests loved it. We’ve been coming back with a large group every couple of years since and every year, the quality has gone down a little but still good enough for us to come back UNTIL NOW. The rooms are rundown, AC isn’t working in my sister’s room and no one is fixing it, we got to our room the first night and there was basically a waterfall coming down from our room ceiling. No one has come to fix the water issue. We also had our luggage lost which contained all of my 2 year old daughter’s clothes, toys, shoes, and diapers. No one at the hotel is taking any accountability and no one cares. We also reserved our room 3 months ahead of our visit and then when we arrived, we were told that they had given the room to another family. No apology, no way to make the situation better. They said they didn’t have any rooms left on the second floor and weren’t willing to upgrade us so that we could be on the second floor even though this was their error. The level of service has gone way down and the beloved place we used to boast about is no more. I’m deeply saddened at the fact that this vacation which we so desperately were looking forward to, has been one disappointment after another.
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Oct 24, 2025Great place to stay
Great place to spend a week. Great facilities, beautiful grounds, spacious room, prompt services, tasteful foods, outstanding staff, etc. Lots of activities to enjoy for all ages, day and night. Highly recommend the coral level as it gives you access to all restaurants and amenities. Our room was within steps of the beach. Next time in Punta Cana, we'll definitely consider this place to stay !!
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Oct 17, 2025
Total disappointment and don't waste your money here.
You're going to want to read this before booking... Having just returned to the UK from the iberostar Selection Coral Bavaro I have to be honest for what we paid for a family of four (over £7k) it really wasn't worth it. The food for the most part was incredibly bland, especially at the buffets and unless you book all of the A La Carte restaurants you want to visit upon arrival you'll be lucky to get a reservation at those that require it - sadly, this was something we were not made aware of at time of arrival. Over a seven night stay only the Japanese and Greek restaurants offered anything of good quality. Our family two bedroom room was adequate at best. The beds were comfortable and the room was clean however we noticed during our stay that the fridges and snack stations weren't restocked daily which was advertised when booking. The biggest disappointment was the fact that the bed sheets and towels are NOT CHANGED DAILY. We would return to our rooms in the afternoon to find the same used towels and bed sheets had been reused. Again, for the cost of our stay this is not what we expected from a 5 star resort. The private beach was covered in seaweed and it made the area smell terrible. We are well travelled and I have honestly never seen anything quite like it. Of course this is no fault of the hotel but it is definitely something to bare in mind as I have since read multiple reviews citing this as a frequent issue. Now for the biggest 'con' of all... The entertainment staff approached us when we were checking out and asked everyone (including our children 13 and 17) to Google search the hotel from our mobile phones and then leave a 5 star review as well as mentioning the staff by name in the review. Do they make commission for every 'name drop'? Is it a competition between them to see who can get the most? I had read in previous comments during our stay the staff do this regularly to boost ratings so we all declined. This is really poor practice and very misleading to anyone who books here as it currently has a 4.9 out of 5 star rating on Google which is not a true reflection on this resort at all. Needless to say we will not be returning.
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Oct 10, 2025
Great experience! Avoid hawkers selling parasailing.
We loved from Iberostar Haciebda due to ongoing construction they have there and this is a massive step up. The beach is beautiful with vistas of palm trees in either direction, aqua water, etc. we’ve found the buffet food at El Faro in the Coral area to be a step above most resort buffets. Drink preparation can be somewhat inconsistent but it’s a minor note. Would be very happy to come back.
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Sep 27, 2025Punta Cana Is Paradise
This resort is beautiful. I love the scent in the lobby of Iberostar resorts! Our rooms were spacious and comfortable. The staff was friendly and accommodating with an exception or 2. My only downside this a 4 rating, was the shower was difficult to regulate, either too hot or just tepid and trying to communicate to the staff without translators and a smattering of high school Spanish was challenging. The did was plentiful, and good, but not outstanding. The pools are gorgeous with plenty of seating in sun and shade. I would visit this resort again! Punta Cana is paradise!
