Complete buffet breakfast.
- Complete buffet breakfast.
- Buffet dinner.
- Does not include drinks during dinner.
Lodging without food or drink
Resort Details
- CasinoA fun night
Open from Wednesday to SundayTimings - 19:00–03:00. Kitchen open until 23:30
Place your bets! The Casino Bar is the best choice for a fun night out. Meanwhile, you can try a refreshing gin and tonic with rosemary, or any other cocktail: cosmopolitan, Bloody Mary, whisky sour or our own speciality, a Frozen Mencey! - Iballa Cocktail BarThe history of the hotelGuess the names of famous people that have visited this hotel by looking at the photos hanging from the wall, relax next to the garden while you take the edge off your appetite with some Iberian ham croquettes or enjoy an evening of live music while sipping on your favourite delicious cocktail. Kitchen services between midday and 23:30.
- Los LaurelesLunch by the pool
Timings - 12:30 - 18:00Kitchen: 12:30 - 16:30
The shade of the Indian laurel trees is the perfect place to try gazpacho made with local tomatoes and served with vegetables and Iberian ham. And there’s so much more to choose from: rice stew, pork sirloin glazed with caramelised onions, gin-tonic foam with citrus fruits ice cream… It’s a delicious feast! - Los Menceyes restaurantTop quality cuisineTimings - 07:00 - 10:30 and 19:00 - 22:00
Enjoy a buffet breakfast with coffee, fresh orange juice and more than you could ever imagine: Iberian ham, cold cuts, pastries, and sweet and savory dishes. In the evening, you can enjoy the à la carte menu. Don’t leave without trying the Canary Island cheeses or one of our signature dishes, grilled octopus with black rice. - Papa Negra restaurantSustainable fishing certificate
Open from Thursday to Monday20:00–23:00
Under Javier Martín, the chefs at Papa Negra restaurant create striking dishes using locally sourced ingredients. Potatoes coloured with a mojo sauce or cream of watercress soup with millet foam, fresh cheese and gofio jareado (sun-dried roasted maize) are just two of the delicacies you can sample.
And at the weekends, at 11:00, you can enjoy Sprunch, a concept that combines a 90-minute water circuit at SPA Sensations and an exquisite Gourmet Brunch.
- Golf†
- Internet services†
- Liquor store†
- Meeting rooms†
- Room service†
- Spa†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Diving †
- Golf †
- Snorkeling †
- Spa †
- Surfing †
- Water activities †
- Water-skiing †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2919 reviews
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Jan 12, 20264.5/5 - great hotel, would recommend
Good things: Good location Hotel clean Nice architecture of the main spaces Rooms spacious Reception very quick to respond to requests: hairdryer in the room, iron and ironing board, more clothes hangers Gym was good liked the indoor outdoor feel Pool area was great, really comfy loungers. Carlos was great coming around for drinks orders and often bringing free alcoholic cocktails. Room was quite possibly soundproofed - you didn’t hear your adjoining guests/ doors banging/ people arriving late in the night etc. Bad things: No English tv channels in room Room service good Luke warm when it arrived and bland - gave us the wrong order initially although did then rectify. Our choice of food at the bar we was not pleasant - beef and vegetables the meat was majority fat. We felt having to pay €20 per person for 1 and a half hour use of the spa each time you wanted to use the facilities was not great. We were not aware there would be an additional cost for this. Unfortunately our room balcony overlooked a road where the bins were. The hotel staff were regularly emptying the glass bottles which was really loud and the bin collections seemed to happen at points throughout the night which again was loud and woke us up. Summary: Really nice high end feel to the hotel. Staff were great. would highly recommend this hotel to future guests.
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Jan 06, 2026Iconic Building, Perfect Stay
We had an absolutely fantastic family stay at Iberostar Heritage Grand Mencey. From the very beginning, the staff made a huge difference with their warmth, professionalism, and genuine care, making us feel truly welcome at all times. Our room was wonderfully spacious, elegant, and impeccably clean, just like the rest of the hotel. The breakfast was outstanding, with a wide variety of fresh, high-quality options that we thoroughly enjoyed each morning. The hotel is a beautiful and iconic building located in the heart of Santa Cruz de Tenerife, yet surrounded by lush vegetation, stunning mountain views, and beautifully maintained gardens that create a peaceful and relaxing atmosphere. Without a doubt, a true oasis of good taste, comfort, and tranquility. We would gladly return and highly recommend it.
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Dec 24, 2025Disappointing return to a hotel that was previously amazing
Such a shame. This hotel has gone downhill since we last stayed at it. The (mostly) very hard working lovely staff do their best but this is ultimately a failure of management and investment. Our room had drains that stank, our floor lamp didn’t work, the breakfast buffet and “hot” soecial orders are always cold and the €155 a head special Christmas Eve dinner was extremely lacking. Cold food, poor measures and not enough staff. Very sad. We came here 8 years about it and were so looking forward to coming back. The whole place needs a major upgrade. We won’t be back sadly. Iberostar - you must do better - support your staff, add more staff and give the whole place an upgrade !! Room 467.
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Nov 22, 2025
Great stay.
Overall a 9 out of 10. Yes, rooms are not new but they are kept very clean and comfortable. We paid 200 Euros per night an dit was worth it. Location is great and staff are very helpful. Food a 10. Our 4 night stay was great.
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Nov 20, 2025We had expected more based on reviews and advertisements poor value for money
We stayed at a junior suite, which was a good size and modern design. Bed was comfortable, but everything else in the room was poorly designed, and impractical, the blackout curtains didn't overlap or were wide enough so a lot of light came through. The bathroom sinks are completely open to the bedroom, so no privacy, and despite being a very large are there was no place to put anything, such as toiletries, cleaning kit etc. Also it did not have a trash bin. The bedroom had a recycling bin, but no trash can, so one had to use it as a trash can, specially since there was no other in the wash area. The TV was at a strange angle so it can't be watched from the sofa or the bed. Overall the room and hotel commun areas wee clean but the WC smells of mildew and public toilets are worn. There was trash left every day on the half wall by the entrance, and that remained there all day, every day. The steps to the entrance were not lit or marked so they were very difficult to see at night, frankly dangerous. The restaurants were very unwelcoming, no decor and cold ambiance. Overall we expected more and better for the price.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.