Complete buffet breakfast.
- Complete buffet breakfast.
- Buffet dinner.
- Does not include drinks during dinner.
Lodging without food or drink
Resort Details
- CasinoA fun night
Open from Wednesday to SundayTimings - 19:00–03:00. Kitchen open until 23:30
Place your bets! The Casino Bar is the best choice for a fun night out. Meanwhile, you can try a refreshing gin and tonic with rosemary, or any other cocktail: cosmopolitan, Bloody Mary, whisky sour or our own speciality, a Frozen Mencey! - Iballa Cocktail BarThe history of the hotelGuess the names of famous people that have visited this hotel by looking at the photos hanging from the wall, relax next to the garden while you take the edge off your appetite with some Iberian ham croquettes or enjoy an evening of live music while sipping on your favourite delicious cocktail. Kitchen services between midday and 23:30.
- Los LaurelesLunch by the pool
Timings - 12:30 - 18:00Kitchen: 12:30 - 16:30
The shade of the Indian laurel trees is the perfect place to try gazpacho made with local tomatoes and served with vegetables and Iberian ham. And there’s so much more to choose from: rice stew, pork sirloin glazed with caramelised onions, gin-tonic foam with citrus fruits ice cream… It’s a delicious feast! - Los Menceyes restaurantTop quality cuisineTimings - 07:00 - 10:30 and 19:00 - 22:00
Enjoy a buffet breakfast with coffee, fresh orange juice and more than you could ever imagine: Iberian ham, cold cuts, pastries, and sweet and savory dishes. In the evening, you can enjoy the à la carte menu. Don’t leave without trying the Canary Island cheeses or one of our signature dishes, grilled octopus with black rice. - Papa Negra restaurantSustainable fishing certificate
Open from Thursday to Monday20:00–23:00
Under Javier Martín, the chefs at Papa Negra restaurant create striking dishes using locally sourced ingredients. Potatoes coloured with a mojo sauce or cream of watercress soup with millet foam, fresh cheese and gofio jareado (sun-dried roasted maize) are just two of the delicacies you can sample.
And at the weekends, at 11:00, you can enjoy Sprunch, a concept that combines a 90-minute water circuit at SPA Sensations and an exquisite Gourmet Brunch.
- Golf†
- Internet services†
- Liquor store†
- Meeting rooms†
- Room service†
- Spa†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Diving †
- Golf †
- Snorkeling †
- Spa †
- Surfing †
- Water activities †
- Water-skiing †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2934 reviews
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Mar 01, 2026Lovey weeks stay
We had the most wonderful stay at Iberostar Grand Mencey. From the moment we arrived, we were made to feel incredibly welcome. The hotel itself is absolutely gorgeous, elegant, spotless, and full of charm. The atmosphere is both luxurious and relaxing, making it the perfect place to unwind. What truly made our stay exceptional, though, was the staff. Every single team member was warm, professional, and attentive, always going above and beyond to ensure we were comfortable and happy. A very special mention goes to Klaudia, who was simply fantastic. She made us feel so welcome from day one and genuinely looked after us throughout our stay. Her kindness, attention to detail, and friendly personality really stood out and made our experience even more memorable. We couldn’t have asked for a better stay and will definitely be returning. Thank you to everyone at the Iberostar Grand Mencey for such a special experience!
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Feb 25, 2026Not a 5-star hotel
No amenities in the rather small room. Never seen that in a 5-star hotel. Noise coming from the street and from the room next door. The room (with a distant view to the see) is small and very standard. No coffee machine. No bottle of water in the room (fountain is quite far from the room and seem to have only one per floor). Overall highly disappointing even more as the hotel is located in a beautiful building with a lot of potential
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Feb 19, 2026
Big but beautiful hotel
Though we came to really like this hotel, first impressions were not good. There was no place to stop in front of the hotel and offload our bags, it was blocked by a small bus and the hotel didn't do anything about it. We were told to park in the garage next to the hotel, but no information about where to park or that there was direct access to the hotel from it, we found that out later. Coming in to the hotel, the reception was crowded and we had to wait a long time to check in. The lady in the reception spent a lot of time trying to persuade us to upgrade and to buy the set menu in the restaurant, which wasn't very nice. We asked about restaurants but were only told about that one and the bar. We later found there were several other options. The hotel is gigantic, and it took ages to walk to the room - again, no directions whatsoever, and we found later there was a shorter route we could take. All the said, we found that apart from the reception, staff in the hotel were fantastic. They were fast and courteous. The hotel was full, and we were really impressed by how quick the service was throughout - at the restaurant, the bar, the pool - despite the large work load. The premises are really beautiful, and rooms are nice. We had booked a garden view room and it was very quiet. We would recommend it - but would also recommend management to retrain the reception staff.
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Feb 14, 2026
Great hotel
A lovely hotel where the staff are very friendly and courteous The staff on reception could not be more helpful Will be going back
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Feb 09, 2026Horrendous- AVOID!
Our stay at the Heritage Grand Menecy was nothing short of horrendous and is, without question, the worst hotel experience we have ever had. I genuinely struggle to understand how this property is allowed to operate, let alone charge people money to stay there. From the moment we arrived, it was obvious the hotel is poorly run, neglected, and completely lacking in basic standards. There was an immediate language barrier, making even the simplest communication unnecessarily difficult. Staff made little to no effort to understand us, and instead of trying to help, their attitude quickly became hostile and dismissive. Asking basic questions or raising concerns felt confrontational rather than customer-service led. Our room was in an appalling condition — clearly not cleaned properly, with unpleasant smells, dirty surfaces, and a general lack of hygiene. The furniture and fittings were worn, damaged, or barely functioning, and the room felt uncomfortable and poorly maintained. Nothing about it resembled what was advertised online. The situation escalated to an entirely unacceptable level when belongings were stolen from our room. This is shocking and completely unforgivable. We immediately reported this to staff and hotel management, expecting urgency and support. Instead, we were met with indifference, excuses, and a complete lack of action. No investigation, no concern, no reassurance — nothing. The way this was handled made it feel as though guest safety and security are simply not a priority at this hotel. When we continued to raise issues, staff became increasingly unhelpful and openly hostile. Complaints were brushed off, we were spoken to rudely, and at no point were we offered an apology or any form of resolution. Management showed zero accountability and zero care. The facilities were also deeply disappointing and did not match the descriptions or photos used to advertise the hotel. Large parts felt neglected or unusable, and it became clear that the hotel is misrepresented online. Due to the ongoing issues, lack of safety, theft, hostile staff, and complete absence of support, we were forced to relocate to another hotel just to feel safe and comfortable. Despite the seriousness of the situation, there was no apology, no offer of compensation, no refund, and no attempt to make things right. We were simply left to deal with the consequences ourselves. What should have been a relaxing stay turned into a stressful, upsetting, and costly ordeal. This hotel is an absolute rip-off and a disgrace to the hospitality industry. If you value your safety, your belongings, your money, and even basic respect as a guest, avoid the Heritage Grand Menecy at all costs.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.