Resort Details
- Bar TortugasLocated between BlaZe Restaurant and one of our adult pools, lavish in picturesque views while enjoying a cocktail.
- BlaZeSavor flavors from Latin America and beyond perfected on the grill and paired with curated cocktails. As you dine under the palapa or on the deck for breakfast, lunch or dinner be sure to look out for dolphins and whales frolicking in the sea. Reservations are recommended.
- Casa GrandeThis restaurant, reminiscent of an antique hacienda, features two menus in one, including a traditional Mexican experience as well as a more contemporary and sophisticated approach to gastronomy. Whether your favorite is enchiladas or our taco station, our goal is for you to indulge and enjoy every bite. Reservations are recommended.
Dress Code - Smart casual (not wet clothes, tank tops or flip flops allowed). - DeliA quiet environment with a stunning view so you can relax and have a fresh cup of coffee. We pride ourselves on making sure everything is fresh including our freshly ground coffee, freshly baked bread, cookies, meringues, cupcakes, and sandwiches made daily after 1:00 p.m.
- FrescoLocated by the activities pool, this healthy spot offers a menu that ranges from vegan ceviches to wraps and poke bowls. Savor these fresh and delicious options, against the breathtaking backdrop of the Pacific Ocean.
- MelanZaneA Trattoria with light bites and exquisite drinks, and luxurious dinners with traditional dishes such as our own firewood oven-baked lasagna. Listen to expert advice from our sommelier and let him help you select the best option to compliment your meal from our wine cellar. Reservations are recommended.
Dress Code - Smart casual (not wet clothes, tank tops or flip flops allowed). - Playa Bar
- Pool BarThe vistas of brilliant blue waters will stretch from the pool all the way to the ocean as you enjoy a refreshing drink at the walk up bar or swim up seating in the pool itself. Beach and poolside waiters are ready willing and able to deliver you the treats you need.
- Premium Private DiningContact the concierge to arrange private dinner on the beachside to enhance your stay. Available at an additional cost.
- PurezaThe tempting dishes at this exotic venue are drawn from the culinary traditions of both Vietnamese and Thai chefs. Delights range from skewers to rice paper rolls and noodle dishes. Located on the far right side of the beach, Pureza house specialties include octopus skewers. Don’t miss the fried ice-cream for dessert, served with ripe red berries. Reservations are recommended.
- Tamari RestaurantServing Asian fusion cuisine and offering teppanyaki dining with engaging live-cooking performances.
- The TerraceA breathtaking 360° venue showcasing views of the Pacific Ocean and lush mountains, ideal for unforgettable events.
- VivaZ BuffetOur gourmet buffet restaurant is the most popular restaurant in the hotel with a capacity of 270 guests and serves more than 500 people every day. VivaZ is a family friendly air conditioned restaurant with a patio where you can enjoy gorgeous sunsets and the sea breeze.
- HyghlightZ Sports BarOffering a classic bar fare and a selection of cold beers on tap, Hyghlightz Sports Bar is your destination for the big game.
Adults only venue.
- 24-hour front desk
- 24-hour room service†
- Accessible rooms†
- Baggage hold†
- Breakfast Room†
- Buffet breakfast†
- Concierge desk
- Elevators†
- Exercise gym†
- Laundry Facilities†
- 24-hour front desk
- 24-hour room service†
- Accessible rooms†
- Baggage hold†
- Breakfast Room†
- Buffet breakfast†
- Concierge desk
- Elevators†
- Exercise gym†
- Laundry Facilities†
- Parking†
- Pool
- Restaurant†
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program †A lively, jungle-themed space filled with fun activities designed to entertain and inspire our youngest guests.
- Fitness center on-site †
- General †Include stretching, jump-fit, paddle yoga, Pickleball, paddle strength, aqua-cycle, high-intensity interval training, Zumba and more. Or take in the ocean breeze during a game of volleyball, soccer or horseshoes on the beach.
- Gym †
- Pool
- Spa †• Vitamar Spa and Terrace - The outdoor areas have a brand-new terrace to enjoy the unique view from the hydrotherapy circuit, jacuzzies and treatment cabins.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15428 reviews
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Dec 30, 2025We'll be back
Great location, good food and an amazing beach. Very relaxing and the service was fantastic. A few little nuisances what levels of drinks are available where ect and trying to upsell to better food options ect but the overall experience was quite good.
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Dec 30, 2025Poor Value
Nice beach, nice pools, friendly staff, entertainment was mediocre, food was also mediocre. Expected significantly more bang for the buck consisidering the expense. Very noisy altho can be expected considering it's a family resort. Penthouse rooms and plunge pools very misleading, this hotel needs a drastic facelift.
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Dec 29, 2025Very expensive resort with very less to none fun, food and entertainment options
This is an expensive resort for so less entertainment, food and fun options. The elevator was always on repairs and making this more of an exercise stay than a vacation. The buffet restaurant was so low quality that we couldn't eat more than 2 times there. If you're a vegetarian, my serious advise is to skip it as there are not enough options that are veg.
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Dec 29, 2025
Severely Disappointed...
I am severely disappointed with this stay and honestly shocked at how poor the overall experience has been. Our 6th floor room smells like a literal sewer. It is overwhelming and completely unacceptable for a hotel of this caliber. The buffet is very poor and feels like an afterthought rather than a legitimate dining option. The only bright spot of this entire trip was dinner at Melanzane, which was genuinely great and the only positive worth mentioning. Check-in was noticeably cold and uninviting. As long-time Hyatt members, we are used to a much warmer, more welcoming experience. No waters provided, defensive about late checkout which was confirmed via phone when we booked, and overall felt like they didn't want us there... The room itself was not properly cleaned. Towels had visible stains. The robe had visible blood stains. This immediately raised concerns about housekeeping standards. To make matters worse, the AC stopped working in the middle of the night, making sleep extremely uncomfortable. At the pool bar, the alcohol is so blatantly watered down that it is laughable. It feels dishonest and cheap, especially given the price point and expectations of a resort experience. This stay has been a complete waste of our trip. I will not recommend this property to anyone and will actively advise others to stay elsewhere. Deeply disappointing.
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Dec 26, 2025Quality Hyatt but Many Issues that Detract from our stay.
Hyatt Ziva Puerto Vallarta is a nice resort on a beautiful beach. Blaze restaurant was great to visit and good omelettes. The buffet was average and some employees do not speak much English. Buffet was poor for lunch ESPECIALLY! We Were there for 5 days on an Alaska Vacation. Too little time for a trip down and back to Washngton State. LAX Airport was horrible for delays. It took 30 minutes to get our luggage at PSC. Hyatt is a quality resort as we have done others before but we were disappointed on the elevators. Two elevators and for 3 days only 1 worked. 20 minutes to wait from the 5th floor to the bottom. Too busy for 1 elevator. Casa Grande had a great beef fillet but did not seat our family Hyatt will only seat 8 and our family was 9 We were split in two tables a lot. We went down there to be a family not two parties. Overall I would give 4 stars, A disappointment. I would say over all the staff at Hyatt is friendly to resort goers. But exceptions as in Casa Grande a Tortillia maker that would not give me the time of the day. she would not answer any questons and shrugged.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.