These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
- Exclusive Club Lounge access
- Private check-in & checkout
- À la carte breakfast at Capri Grille
- Reserved pool terrace & beach area (first-come, first-served)
- Arrival & departure amenities (4-night minimum stay)
- Dining reservations at all restaurants
- Upgraded minibar
- Complimentary Shiatsu Chair Massage (25 minutes; 1 per guest, per stay)
- Exclusive Club Level bracelet (up to 2 per room)
- Premium in-room dining menu • Nightly turndown service
- Complimentary pressing service (limited to 2 garments per guest, per day)
- Dedicated host service*
- Pre-arrival concierge contact (1 week before arrival)
- Our personalized service, available from 7:00 a.m. to 11:00 p.m. will find the most amazing experiences around the resort for your entertainment.
- Packing & unpacking
- Shoeshine service
- Garment pressing • Restaurant reservations
- Lounge Chair reservations (available when booking an Oceanfront Suite category or higher)
- Open host service available from 11p.m. to 7 a.m
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Resort Details
- CAPRI GRILLE
At Capri Grille, we celebrate the genuine warmth and tradition of the Italian table. Our menu pays a heartfelt homage tothe flavors of the Mediterranean coast, featuring freshly made pastas, classic antipasti, and vibrant appetizers preparedwith Italy's authentic and welcoming touch. From classic Italian dishes to famous ones like the Caprese Salad, born inCapri and perfectly served here, every dish is a complete Italian experience. - Club Level LoungeExclusive space with private check-in, concierge and host service, lounge area, reading zone, hors d’oeuvres, and premium bar. Elevate experiences throughout the day, including:• Private check-in• Concierge & Host service• Exclusive lounge area
- COFFEE REPUBLICCoffee Republic is your favorite retreat for a moment of calm indulgence. Every break here is a special opportunity torecharge and enjoy a delightful treat. From your go-to coffee creation and daily homemade baked pastries to deliciouslight sandwiches and cooling ice cream, we've got everything to satisfy your cravings throughout the day.
- EL COMEDORAt El Comedor, every visit is a culinary journey around the world without ever leaving your table. Our chef-guidedinternational buffet offers a seemingly infinite variety of flavors, ranging from your familiar classics to exciting, themed stations that celebrate diverse culinary cultures, and well-balanced options.
- LEGENDS SPORTS BARKick back among the legends and enjoy a live game on TV or play a round of darts at this traditional sports bar. Order adrink from the hefty drink menu.Every game is an event at Legends Sports Bar! This modern take on a classic space is where you'll find excitement, greatdrinks, and even better company. Catch all the action on screen, challenge your friends to a round of darts or foosball,and celebrate with our wide selection of beers and expertly crafted cocktails designed to complement the action. It's theperfect spot where fun, comfort, and camaraderie come together for a lively, memorable time.
- LOLA BEACHSet along the Caribbean shoreline, Lola Beach blends a laid-back coastal spirit with refined Latin flair. Its sea-to-tablemenu celebrates local ingredients, bold flavors, and timeless recipes reimagined with a modern touch — perfectly pairedwith craft tequila and mezcal cocktails from the Beach Bar.
- Lola Beach ClubWelcome to the ultimate daytime retreat. At the Lola Beach Club, you can relax and enjoy your favorite cocktail ordrink while soaking in a truly stunning ocean view. It's the perfect spot to unwind, breathe the sea air, and spend aseamless day by the Caribbean Sea, or enjoy a fresh tropical drink, like the famous Piña Colada.
- Lola Beach Snack & BarEnjoy the perfect midday break at this breezy beachfront eatery. Lola Beach Snack & Bar lets you savor fresh, fast lunchitems without even taking off your shoes! Our menu features satisfying choices like freshly fired wood-oven pizzas andflatbreads, refreshing grain bowls, and other craveable snacks, all served up with a view of the beautiful, clear waters, abarefoot experience all to enjoy with all your senses.
- OLASEnjoy every sip without ever leaving the water at our Swim-Up Bar, located conveniently alongside the main pool. Ourbartenders handcraft the perfect poolside drinks, including fresh margaritas, vibrant tropical cocktails, and crisp,refreshing beers. This is where fun meets tranquility, turning every moment into a cool, flavorful, and effortlessexperience.
- SOCIALThis craft mixology lounge is at the heart of the resort. Far from a traditional lobby bar, this lobby lounge is the idealhotspot to meet for happy hour or enjoy a pre- or post-dinner cocktail.Step into The Mixology Lounge, where every cocktail is an invitation to unwind and share special moments. Thissophisticated yet relaxed space is dedicated to the creativity of handcraft mixology. Our expert bartenders craft unique,memorable drinks, perfect for starting the evening or closing out the day. Here, every sip is part of an exceptionalexperience, accompanied by good company and warmth.
- TEMPESTAt Tempest, we celebrate the vibrant soul and flavors of Asia in every detail. Our expert chefs prepare the freshestsushi, sashimi, and specialty rolls with dedication, but the real excitement happens at our live teppanyaki tables. Here,dinner is transformed into a spectacular show that ignites all the senses!
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- Laundry Facilities†
- Meeting rooms†
- Pool†
- Restaurant†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Dancing †
- Fitness center on-site †Keep your fitness goal alive at our fully equipped Life Fitness Center. A variety of activities and more are availablearound the clock.Hours: 6:00 a.m. – 10:00 p.m.• Treadmills• Stationary bikes• Stair climber• Universal machine• Free weights and weight machine• Yoga• Spinning• Personal training• Functional Training• Stretching
- General †INDOOR/OUTDOOR ACTIVITIES• Live DJ• Spanish lessons• Dancing lessons• Bocce Ball• Corn Hole Tournament• Ping Pong Tournament• Macrame Workshop• Mexican Bingo• Beach Walk
- Pool †
- Spa †Zen SPAInspired by Mayan art and architecture, the luxurious Zen Spa offers a peaceful environment for relaxation and wellness.Experience tranquility with the ideal holistic treatment, designed to invigorate your senses and restore your inner balance and well-being.
- Volleyball †
- Water activities †• Water volleyball• Beach volleyball• Floating yoga• Agua Gym• Paddle board• Kayaking• Hobie Cat
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1531 reviews
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Dec 27, 2025Relaxing, Small Resort
Good resort to visit if you want a relaxing vacation. The wait and bar staff are exceptional, especially Miguel at the buffet and Lola lunch, Javier and Ariel at the Beach bar, Ivan at the Capris/Italian restaurant and Jorges is top chef/entertainer at the Tempest. The beach is lovely - great for walking and swimming. There are lots of chairs, but not all are free. Too much emphasis at this resort for becoming "club members". Some nighttime entertainment which was good. Room was clean and well stocked. We enjoyed the size of the resort, the lovely beach and the staff!
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Dec 26, 2025We will be back in the spring!!!
My wife and I returned for a second visit to the Hyatt Zilara and once again were super impressed with the resort, facilities and ultimately the staff. A very warm welcome from Brandon at reception as we were met with drinks and cold towels as we were checking in. The room was spacious and comfortable, ocean front is definitely the way to go. There were always enough chairs around the huge pool and beach, so there was never any rushing in the morning to reserve chairs. As my wife and I are foodies, we once again experienced excellent cuisine in all the restaurants. Our favorite was the Capri Grille, where the menu is quite thorough. The highlight of our seven day stay was the quality of the staff. Their consideration to the customers all over the resort was second to none. There are many staff to single out but these are a few who truly impressed us this time around : Luis, Elida, Hector, Bianca, Nicole, Luz, Oswaldo, Miguel and Esperanza. All in all, a great week at at a top quality resort, we will definitely be returning back in the spring!
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Dec 26, 2025
Solo trip was very nice and safe.
I was so happy to be able to go back to this all inclusive. The service was excellent, especially with the Club Level upgrade. I really enjoyed the personal attention from Fernanda and the other Fernanda in the Club Lounge. Anjelica was a wonderful butler when I got the beach cabana. I recommend trying the Capri Grill for breakfast (Club Level) and the service Inel and Javier provided was excellent. I would steer away from the strip steak at the Capri Grill, but the Lola beach grill and restaurant were excellent. Definitely try the Lola pizza and the Baja fish tacos. The spa was lovely. I decided to try the massage on the beach and it was perfect. Great resort, but if you are a smoker, plan on doing some walking, as there are only 2 smoking spots available.
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Dec 23, 2025
Detailed review on our December 2025 stay
Probably one of the best all inclusive my wife and I did. See below our main comments related to our stay at the Hyatt Zilara from 2025-12-15 to 2025-12-22. Pros - The room was amazing. The king bed was comfortable, the room was spacious and the view on the pool and the beach was great. The best part of the room was however the shower - Spacious, modern and the water pressure in the shower was strong. - The beach was very nice, and we never had any trouble finding chairs with umbrellas (we were putting our towels on the chair around 8:15 AM). We also enjoyed the service at the chair (each 30 minutes, someone was coming to take our next order for drinks). - The food was really good. The hotel has 4 options (Buffet, Italian, Japanese and Caribbean). All 4 options were great, but our most favorite was the Japanese restaurant. - The hotel has a coffee shop opened from 6 AM to 11 PM. This is comparable to having a small "Star Bucks" free. Lucero served us every morning, and she was amazing. Nice espresso, and also nice options for snacking. We always went for the oatmeal cookies before going to the gym. - The gym was great, but the machines were not new. However, you had everything to train your full body. - The activities on the beach were nice. Fermin or the "Ferminator" is always there to make sure every one has a good time. Look for him if you're bored! - The shows at night were impressive for an all inclusive hotel. Don't expect to have a "Cirque du Soleil" experience...but you could see that they put the effort in the costumes, and in the performance of the artists. - The hotel has a sport bar and you can ask them to put whatever game you want to see. I'm a Habs fan (NHL) and I was able to watch each game while enjoying a whiskey on the rocks. Ask for Julio at the bar, you will be treated like a king! Cons - The hotel proposed us to go visit a new "sister" hotel in exchange of a $ 200 credit. We were tired when we arrived at the hotel, and we did not appreciate that the hotel tried to "sell us" something immediately when we arrived. The lady that spoke with us was however very kind and her explanations were clear. We just didn't want to have this discussion immediately after getting our keys to go to our room. - There is a lot of Kudamundi (Mexican racoons) on the site of the hotel. They are nice to watch and did not really bothered us until it started to rain. Our room was next to a three, and they used our balcony as a shelter during the night. When we woke up, we found excrements everywhere on the balcony, and on our bathing suits... The hotel cleaned our bathing suits free or charge, but this was frustrating. Conclusion We will definitely come back to this hotel.
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Dec 23, 2025
Great Stay with Outstanding Staff
We had a great stay at Hyatt Zilara Riviera Maya. It’s a smaller all-inclusive resort, which was perfect if you’re looking for something more relaxed and easy to navigate. The beach was absolutely beautiful and so easy to access from the resort—I loved that and spent so much time there. The staff truly made our experience unforgettable. Miguel at Tempest was incredibly kind, charismatic, and personable, and he turned our meals into an experience on two separate occasions. Raul at the check-in desk was also fantastic—he was super helpful multiple times and truly went above and beyond. Fermín and Hector on the entertainment team were also incredibly kind and kept things fun throughout our stay.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed