General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating596 reviews
Dirty Sheets and Towels
The hotel has a beautiful lobby with a nice bar area. However, the rooms were terrible. The sheets and duvet were dirty on both beds. They had hair all over them. In addition, the bath towels and bath had hair everywhere. When we asked for new bedding, they were still not clean. And the hotel was significantly understaffed.
Great first stay
First time at this hotel. Smooth process for a late check in. Memorial Day weekend soccer tourney so hotel was overrun by kids. Lobby area gets real loud so ask for a room facing away from lobby. Our 5th floor room was clean and quiet and faced the rooftop area- No view but was ok. Double bed room- one bed was soft and sunk in. Great strong shower pressure, but bathroom is small. Expected more at breakfast buffet, but seemed similar to a Hyatt place breakfast selection. Great value bc I used points. Would stay again!
Great location and has everything near by.
The location were great and near by all activities that required by my family. I recommend this place because all restaurants and mall are walking distance to the hotel. I drove most of my time to avoid Heavy Chicago toll with rental car, it is easy to access all road to avoid toll to get to place almost same time with toll road.
STAINS, HORRIBLE CHECK-IN, POOR IN HOUSE STAFF COMMUNICATION
Hmm where to begin Check in was a disaster, the front desk staff treated me as if I was a teenager trying to get a free room. Pre-arrangements we’re made for my room to be covered by the conference I was attending and a late check at 4pm was confirmed. There was no communication or written correspondence that my room was prepaid. I was pretty much forced to phone the organizer of the conference at 9:30pm and I physically gave my phone to the front desk agent to talk to them. It felt like daddy was giving his son permission to go into the room. Finally got the keys and staff were helpful to get my bag to my room. If you like stains, they’re everywhere in the hotel, from the carpet right in front of the check in counters, throughout the suite, and even on the light switch fixtures 🤮 The banquet staff worked hard to ensure my needs were met for the conference, they were upbeat and polite. I couldn’t get the patio door open in my suite, it was just too hard to open up and I gave up. There was 2 or 3 thermostats that needed to be adjusted in the suite, which I wasn’t aware when I got in the room. I adjusted the one in the bedroom, not knowing there were others in the suite that needed adjusting, so the air system was on all night long. Suite by the elevators have paper thin walls and you could hear word for word what people were talking about as they waited for the elevator and I was laying in bed. 😞 Lastly , remember that late check out at 4pm I confirmed with staff the day before, well the day of check out I had a call from front desk at 12pm asking me when I was checking, and two separate times housing keepers were knocking on the door asking all prior to 4pm This hotel wasn’t bad, but it wasn’t that great. It has the potential to be better with proper staff training in customer service and cleaning and minimal Renovations ie resealing shower areas, replace carpet etc
Chose this hotel stay for a get-away with husband when we attended a concert at nearby Rosemont. Very depressing, colorless place. First clue: Sickly flowers dying in planters at front door simply because no one watered them. Not a cheery sight, especially in May. Staff put us in a handicap-accessible room (we did not request one) that was very worn- out looking with stained and damaged tile and beat-up looking shelving in bathroom. The weird shallow sink and the shower were impossible to use without getting water all over floor. The 5th floor foyer and our room was all grey - grey carpet, walls, drapes. Not a single piece of artwork in room to add a punch of color or cheer. Art on walls by elevators also grey. King bed was comfortable and AC worked well, but we heard every word of a phone conversation taking place in the adjoining room that only had a door separating us. Hotel was not full at all, so why stick us in this bad room? Restaurant attached to this Hyatt was very overpriced and biscuits and waffles dry and tasteless. Took forever just to get a cup of coffee. All in all, we felt like we were an inconvenience to staff more than valued guests.