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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
3453 reviews-
Close to all things Orange County…
Great location, inviting lobby area. Pool is great if you are traveling with children. Rooms are comfy and clean. My favorite is the lounge next to the lobby, large fireplace to sit and have a drink or grab morning coffee. The lounge has a few nooks to be able to feel intimate and cozy or have a group. They also have a screening area if you want to cheer your favorite team on. It’s football season after all.
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Beware extra mandatory charges and old stale rooms.
Beware of the advertised price. This location will add, after the fact, a mandatory $40 + tax a day resort fee, plus a mandatory $40 + tax a day self parking fee or a mandatory $50 + tax a day valet fee (plus tips); plus extra fees and taxes for either early check-in or early check-out. So, expect another $90 to $150 a day to be added to the price you are seeing advertised. In addition - this resort, the building and rooms are all very old and dated. My wife and I are both in our mid-sixties and the lady at the registration desk intentionally gave us a room in the building farthest from the self parking lot, on the second floor where there are no elevators (ie-lugging bags up stairs), in a room that had not been opened in ages - on opening the door we were hit with a hot warm blast of rancid air. Now you might think that we are miserable people who got what they deserved (this complaining review), but we travel often and are polite to everyone we deal with, including the young lady that assigned us to that room. And no, we shouldn't have to run around back and forth to registration asking for different rooms. She knew exactly the situation she was putting us in. In addition, watch your credit card for extra charges. I had pre-paid our room for three nights. We just got home and now there are five additional charges totaling over $900 from this resort that are pending on my credit card, that I will have to waste time calling them about. One of the worst hotels and travel experiences ever.
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Average Property!
Stayed here for 1 night with my family before heading to Waldorf Astoria Monarch Beach and my stay was below average partially because of the condition of the property and also non empathetic staff. I was given wrong information on multiple occasions. On the positive side the property's location is excellent and breakfast was great. Noah at the restaurant was amazing!
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below average.
Close to Newport beach, fashion island and attractions in the area. Cleanliness is questionable. I stepped on pecan pieces near bed. At least one of the shower towels have brown spots as the size of a quarter. Wall paper is peeled off from the wall. I also was over charged $40 for parking while using online checkout. Front desk did the refund after I questioned.
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Good experience
The overall experience was great. The room need a bit of refurbishing. The staff were great and attentive and this made up for the aesthetic and design deficiencies of the room. The hotel layout was easy to follow and the gardens are well kept. There’s enough parking space.