Resort Details
- Drums of the Pacific Lu'auPolynesian review and Hawaiian buffet
- Honolulu Coffee CompanyMorning and afternoon coffee, tea and specialty items
- In Room Dining
- JapengoSteaks, Seafood, Sushi, Modern Pacific Rim
- Son'z SteakhouseUpscale dining, classic cuisine
- Swan CourtBreakfast - buffet or a la carte
- Umalu BarContemporary Hawaiian cuisine, poolside bar.
The Umalu Bar will undergo renovations from October 20 to November 14, 2025, on weekdays between 8 AM and 5 PM.
- Bell staff/porter†
- Business center†
- Currency exchange†
- Multilingual staff†
- Oceanfront†
- Valet parking†
† Fees may apply
- General †
24-hour athletic club with fitness classes
Ka'anapali Golf Courses: two 18-hole courses, adjacent to the hotel with free shuttle; Kapalua Golf Courses: two 18-hole courses, 5 minutes from hotel
Tour of the Stars - rooftop astronomy program and stargazing, fun activity for the family
Wildlife tour- meet and learn about the exotic wildlife on-property, including penguins, cranes and swans
Cultural activities including hula lessons, lei making
Daily yoga and fitness classes
Evening entertainment at Drums of the Pacific Luau
Unlimited pickle ball court time (pickle balls included)
Complimentary backpack beach chair rental
Shops of Aloha – gifts and keepsakes can be found at the various retail stores located on the lobby level
- Pool †Six free-form pools areas with waterfalls, 150” lava tube water slide, rope bridge, whirlpool and interactive children’s pool 1,800-feet of white-sand beach
- Spa †Full-service spa and salon
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11038 reviews
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Jan 18, 2026Disappointing. Not a premium experience.
Tired and outdated, Desperately needs a refresh or start over. For that matter Ka’anapali is stuck in the early 2000’s.
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Jan 18, 2026Family-Friendly with Minor Cleanliness Issues
In general, our experience was good. Very family- and kid-friendly hotel. However, there were multiple hairs on the bed, in the bathroom, etc., which was disappointing.
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Jan 18, 2026
It’s a category 6
You can tell why this hotel was downgraded from a 7. The property is lovely, but a little run down and staff were definitely not as attentive as I’ve experienced in higher rated Hyatt properties. In fact, we stayed at another in Kauai the same trip and the difference in customer service was quite unbelievable.
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Jan 17, 2026Stay away! Gross rooms, but there's penguins in the lobby.
If I could give 0 stars, I would. Only pros for this property have nothing to do with the property itself: location is conveniently in Lahaina (assuming you want busy strip mall vibe). I'm in room 382 now and the quality of the room is on par with a spring break La Quinta in Panama City Beach. Wish I was exaggerating. Cheap LED lights, grungy sofa, terribly uncomfortable bed. Everything just feels cheap and dingy. For the dollars you'll spend, please consider elsewhere. Unless you want college spring break vibes. If that's what you're looking for on your Hawaiian vacation, then go ahead. There's zero authentic Hawaiian ambience, as well. The workers look like zombies. The lobby doesn't even smell like Hawaii. The lobby looks more like a Vegas casino than Hawaiian property, but there's penguins for some reason. The carpet is old and gross. The walls are thin. The coffee in the room is awful. Has anything been updated in the past 25 years???? Hawaii is a magical place. The bulk of your trip shouldn't be spent in any hotel room. But if the idea of using the beach rinse-off shower heads is more appealing than your own hotel bathroom, that's telling. Spend your dollars elsewhere. Somewhere that feels, smells, and breathes like a Hawaiian resort. This is a money grab capitalizing on prime location and offering you nothing back in return...besides penguins in the lobby and a cheesy ALOHA sign. I'd honestly rather sleep outside than get in the gross bed. Or maybe even end my vacation short and go home. Spring break in Flora Bama, here we come!
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Jan 15, 2026A true Hyatt resort quality
Great location. Very friendly staff. Classy clientele. The pool can get busy at times, but there is much more than the pool to keep you busy.
- AdvisoryA minimum mandatory hotel-imposed Valet parking fee of $40+tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe Grotto Bar and swim-through cave portion of the pool is temporarily closed due to project maintenance. the rest of the pool area and other food and beverage experiences are available for our guests. There will be no noise or visual disturbances to the guests at this time.
- AdvisorySwan Court at the Hyatt Regency Maui Resort & Spa will be making the following price adjustment to our breakfast buffet offering: $36 + tax, per person. No rate plans with breakfast inclusions (Sunshine on Sale or Bed & Breakfast) are impacted by this change.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $49 (plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisorySelf-Parking Fee: $35 + tax per evening, per room, per vehicle Parking fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotelResort Fee: Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
Resort fee inclusions:
• Two in-room prefilled reusable water bottles
• Purified water and ice machines throughout resort
• 24 hour access to oceanfront Moana Athletic Gym
• Cultural programs including lei making, hula lessons, mermaid story time, wildlife tours, and koi feedings
• Local, 1-800/1-888 phone calls
• In-room Keurig coffee and tea
• In-room safe
• Concierge services
• Daily yoga/fitness classes
• Resort shuttle service in Ka’anapali
• Unlimited tennis, pickle ball or basketball court time; equipment included
• Welcome Lei upon arrival
• On site Beach portrait session and 5X7 print from Grins2Go
• Personalized guest request texting service: TEXT 808 219 0608 for 24-hour assistance
• 15% off non-discounted green fees at Ka’anapali Golf Courses
• 10% discount on all non-sale apparel items at the Ka’anapali Golf Courses Pro Shop
• 24-hour access to automatic pool towel stations throughout resort
• Backpack beach chair usage for all guestroom occupants
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed house keeping fees plus tax per unit, per stay based on unit type.
- Pet Policy : Pets Allowed