General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating4012 reviews
Site for conference
I booked this hotel for a conference I was attending as it was the closest to the actual convention center. The rooms were clean and welcoming, the service exceptional and overall experience was enjoyable.
Good location but no restaurant
The Hotel is in a very good location. Fortunately we only walked 10 or 15 minutes for a restaurant. The Hotel only has a "Market Place" where you can get some food and drinks - but no restaurant. Vending machines did not work with some credit cards. There are none of the extras that members might expect, except free water (other pay $4 a bottle). I mainly missed being able to have a good breakfast as there are very good restuarants - some 10 minutes walking, others 20-25 minutes. We walked about 5 to 6 miles a day. (you can uber of course).
Great Staff & Location
The customer service at this hotel was excellent, every staff member we encountered was extremely pleasant and helpful. Especially, Niza & Daniella!! The location of the hotel is also great, it is near many restaurants and activities. Our room was clean and nice, and one of the things I love most is having a removable showerhead in the bathroom. This hotel also offered that. We only stayed one night because we were leaving for a cruise the next day; however, I highly recommend this hotel and we would definitely stay here again.
Nice, comfortable stay
Hospitable front desks staff and the rooms were exceptionally clean. Very close to the convention center and multiple restaurants. Having a shopping center nearby was helpful as well for last minute needs. Looking forward to my next stay here in Long Beach
Good hotel but no restaurant. It was difficult to go outside for food when you are busy in work. Market place food take
It is a good hotel except currently no restaurant in the hotel . Market place food take out is not good and not enough. Location is ideal if you are attending event in convention Center . Staff is good. Thanks