Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Urban Star BarFeaturing all that Houston and Texas has to offer from local seafood to Texas grass fed beef to creative vegetarian itmes. Imbibe on hadcrafted cocktaisl and Texas spirits. Devour a tasty appetizers from our jars, planks and plates and explore Texas through our locally crafted ales & lagers.
- Urban Star MarketOur grab and go Starbuck's Lobby Level coffee shop daily serves fresh made sandwiches, salads, hot breakfasts and flat breads. From healthy selections to decadent desserts, also offering a full range of Starbucks drinks, local crafted sodas and teas, and bottled drinks and sodas.
- Urban Star RestaurantUrban Star Restaurant is dedicated to offering the best foods and products from Texas, specifically the Houston area.
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible facilities
- Accessible parking†
- Air conditioning
- ATM/Cash machine
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking†
- Air conditioning
- ATM/Cash machine
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Business center†
- Catering services†
- Children welcome†
- Cocktail lounge†
- Coffee shop
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Desk with electrical outlet
- Dinner served in restaurant†
- Dry cleaning†
- Early check-in†
- Evening reception†
- Executive floor
- Exercise gym
- Exhibition/convention floor†
- Express check-in†
- Express check-out†
- Family plan†
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Heated guest rooms
- Housekeeping - daily
- Indoor parking†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Meeting rooms
- Non-smoking rooms available
- On-Site parking†
- Outdoor pool
- Parking†
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Restaurant
- Room service†
- Safe deposit box
- Secured parking†
- Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Safety chains on guest doors
Secured floors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand†
- Storage space
- Telephone jack adaptor available
- Transportation†
- Transportation services - local area
- Transportation services - local office†
- Valet cleaning†
- Valet parking†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Network/Internet Printing Available†
- On-Site Business Center†
- Overhead Projector†
- Whiteboard†
† Fees may apply
- Cardiovascular exercise †
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Golf †
- Childrens Museum of Houston
- Galleria Shopping Center
- Houston Museum of Natural Science
- Houston Zoo
- Minute Maid Park
- Museum of Fine Arts
- NRG Stadium
- Space Center Houston
- Toyota Center
- George R Brown Convention Center
- Memorial Park
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2027 reviews
-
Mar 12, 2026Beware of the Valet Service
If you even pull into the valet they will charge you for valet which is $50, so beware. I pulled in just to check in and unload my luggage and they charged me $50 for valet even though I self parked in the garage for $27 which I explained to them and provided a receipt. They still charged me and refused to give me a full refund. That is unacceptable.
-
Mar 12, 2026
Do not stay here
Terrible. Do not stay here, worst experience. Waited 2 hours for a room that was suppose to be ready by 3... never saw the manager nor spoke to them
-
Mar 07, 2026Staff very welcoming and nice hotel
Staff very welcoming and efficient ! Breakfast laydies were amazing and always smiling.... a good start of the day :-) !
-
Mar 06, 2026
A great place you don't want to skip in Houston Downtown
This is a go to place when we traveled to Houston. They have very nice staff, EV charging station, and a great restaurant, bar, and breakfast place. On top of these, the staffs here are alway very nice and helpful. We will be back again.
-
Mar 05, 2026
Comfortable Stay with Friendly Staff
I had a really good stay at this hotel. The room was clean, comfortable, and a good size. At first, we weren’t sure about the bed size, but once we actually slept in it, it turned out to be more spacious and comfortable than we expected. One thing I really appreciated was how comfortable and safe the room felt. The layout and overall environment made it feel like a place I could easily stay in by myself without feeling uneasy, which is important when traveling. The location is also very convenient. It’s about 10–15 minutes from most places, and the Galleria Mall is right nearby, which makes getting around very easy. The noise level was great as well; it was quiet and relaxing. The staff really stood out during my stay. Everyone was friendly, welcoming, and personable. Even when I called a few times with questions, they were always helpful and patient. By the end of the stay, they made the experience feel very warm and welcoming. I only tried one food item from the hotel, and while it was slightly over-seasoned for my taste, it was still good and, honestly, better than what we had outside the hotel. Overall, it was a very comfortable stay with great service and a convenient location. I would definitely stay here again.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Recovery fee: US $0.99 + Sales tax(0.17) per room, per night This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: $25 (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 12:00 PM
- Check Out: 3:00 PM
- General Policies: Children 17 and under stay free in room with adults.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17