A resort oasis at Downtown Disney near Seaworld and Universal with a half-acre lagoon-style pool, slides, water sports and beach. 815 room luxury hotel offers 4 restaurants, 4 lounges, 45 holes of Jack Nicklaus designed golf, Tennis and Racquet club, nine-hole pitch and putt golf course, volleyball, basketball, a 1/2-acre free- form swimming pool, 12 waterfalls,3 whirlpools, 2 water slides, swinging rope bridge, 21 acre Lake Windsong, non-motorized water sports, 1,000 feet of white sand beach,health club, 24 foot rock climbing wall and children's facilities.

Property Information

Year Built: 1984
Last Renovation: 2013
Accessible rooms: 42
All rooms non-smoking: 815
Connecting rooms or suites: 46
Double bedrooms: 433
Floors: 18
Nonsmoking rooms: 815
Rooms with internet access: 815
Single-bedded accommodations: 317
Suites: 47
Total rooms: 815
Total rooms and suites: 815

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $45 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies: Children 17 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: 1-6 nights, a $150 non-refundable pet fee will apply. 7-30 nights, a $300 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9477 reviews
  • 5.0 star tripadvisor rating
    Four-Diamond resort with Five-Diamond service

    Longtime Hilton Honors people, we were unfamiliar with the Hyatt brand, but if this resort is indicative of normal Hyatt we will soon be converts. First of all, this was perhaps the best service, overall, we've received anywhere in the world, even at 5-diamond resorts. At every experience, the staff went above and beyond to please us. The housekeeper, after the first night, started leaving us three bottles of water instead of two because she was astute to notice that three people were staying in the room. Linda, of pool security, chatted us up like we were old friends. EVERY single interaction with staff at both front and back of house was positive. Also, the SPEED of service, especially in food and beverage ... yowza! Drinks ordered poolside appeared ALWAYS within five minutes. Food orders never took longer than 10 minutes, everywhere in the resort, and this was during a full-capacity Easter weekend. Also, who can't love the guest lounge with showers for peeps who need to check out but want to linger at the pool all day, awaiting a flight!? It was so nice being able to clean up before heading to the airport. We also were impressed by the large amount of natural land adjacent to the hotel, complete with hiking paths, and ancient oaks and cypress knees and little lakes and creeks. We were surprised to find this large of a natural space within the middle of Orlando metro.....but, alas, were saddened to hear that Hyatt had sold it all to another company for development. Staff told us the only thing Hyatt will own is the pool and hotel, which is a shame. Thank you, Hyatt Grand Cypress, for a great Easter weekend!

    Apr 07, 2024
  • 2.0 star tripadvisor rating
    Safety Concerns: be ware of guard railings for children.

    TL;DR: When staying at this hotel with young children, please be cautious of the guard railings. Younger children may be able to fit through them, posing a significant danger. The hotel does not prominently warn guests nor provide safety measures automatically. Such precautions must be specifically requested. Review: I stayed at the hotel from March 30 to April 4. Upon arrival and entering my room, I immediately noticed that the balcony's guardrails seemed unusually wide. After measuring them, I confirmed they were indeed wide enough for my child to potentially fall through. This realization alarmed me, especially since there were no warnings, despite the hotel being aware of our young child's presence (we had requested a pack-and-play for the room). Disturbed by this oversight, I approached the manager. I expressed my understanding that the guardrails might predate current safety standards, but I also pointed out simple measures the hotel could undertake to address the issue more seriously. For instance, warning signs could be placed on all screen doors leading to the balcony (currently, there are none). While the hotel offers safety pins, these are ineffective without clear awareness of the potential danger. Moreover, I suggested the hotel could proactively install safety nets for any room booking that includes a crib, pack-and-play, or notes the presence of children under the age of 10. I was informed that my concerns and suggestions would be relayed to the hotel's leadership on April 1, 2023; however, I have yet to receive a response. What further aggravates my frustration is discovering reviews on this site, dating back over a decade, highlighting the same issues. It appears that no significant steps have been taken to mitigate the risk of a potential tragedy.

    Apr 05, 2024
  • 5.0 star tripadvisor rating
    Excellent!!

    Excellent!! I will definitely comeback. Stuff was very friendly. Good food in the restaurant. Room was very clean.Housekeepers did good job. Good location. My daughter and I really enjoyed the stay in the hotel.

    Apr 01, 2024
  • 5.0 star tripadvisor rating
    Great stay

    Hotel was very clean, lots to do, staff was helpful. Dining and drink options were great. Pool area was very cool and unique under the caves with the restuarant on top. Would highly recomend this place.

    Mar 30, 2024
  • 2.0 star tripadvisor rating
    Cleanliness not to standards and front desk manager provided terrible customer services

    The room smelled of mildew, a hanging towel appeared soiled and a rat was heard running around the ceiling all night. Had to sleep with the TV on to not hear the mouse. Additionally we had an issue upon checkout. The evening manager though technically followed policy she had no concern for the issue and I believe did not follow the intent of the policy. The policy was used as an excuse as to not do the "right thing" or provide the proper customer service.

    Mar 28, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319