Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great experience
The room slept four potentially five comfortably. The housekeeping service was a 10 and so was valet. The hotel was decorated nicely for the guests. I would stay here again. FYI. There is no microwave or kitchen in this hotel. They also need to work on their shuttle times to the parks.
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Perfect vacation
The food was both very reasonably priced and delicious. The rooms were very well-maintained, and the variety of activities available within the hotel made the stay incredibly enjoyable. Also, all the staff were all friendly and professional.
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Not worth the Money
Spent extra for an upgraded suite. The suite was nicely appointed. However, prior to arriving at the hotel we called to ensure the kitchen was in fact a full kitchen with a stovetop and dishwasher. We were told it the kitchen was a full kitchen with the stove top and dishwasher. When we arrived these were not in the room as promised by staff. The walls between rooms are paper thin and you could hear the kids in the room next door screaming. At 3:00 AM this got old very quickly. Add to that a false alarm for a fire alarm during our stay and sleep became a luxury. With the amount of money spent on this stay, for a luxury experience, I would be hard pressed to recommend this hotel to anyone looking for a higher end stay. The pools are beautiful, although too cold for our liking, and the food from the pool bar was fantastic. The tuna rice bowl was incredible.
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Disappointed
Had early check in using a GOH. Guaranteed check in is at 4pm. Room not ready until 5pm and that was after constantly asking. We were given anew room. Fire alarm went off at 2am. Staff never told us all was clear. Waited outside a while before finally heading in to find out it was a false alarm. Once in the room and almost back to sleep, another alert through the PA system to let us know all was clear. Poorly handled by staff on site.
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amazing
This is an amazing hotel for families. it has a ton of amenities including great pools, boat rental (included in resort fees/booking), bike rental, mini golf, rock climbing, splash pad, and amazing food options. we spent more than half of our week just enjoying the hotel amenities, and spent a few days enjoying nearby attractions. the staff is so attentive and the property is just so amazing, this is our hotel of choice in Orlando and we have been 3 times so far and plan to continue to choose this amazing hotel