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9864 reviews
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Dec 17, 2024A total disaster, guests be aware!
What a disappointment Hyatt Regency Grand Cypress turned out to be. We arrived at 12:20 AM after a 12-hour flight and a 4-hour drive from Miami, completely drained, only to face a chaotic check-in experience. We had booked a VIP Suite for our family of four, but were given a small room with ONE BED. How does that make sense for four people? After going back to reception, we were told the room was part of a connecting setup, but still, only one bed awaited us. When we called reception again, they said we could rent a bed for $35 or use the sofa bed. Am I seriously supposed to make the bed myself at this point? Eventually, a member of the security staff—bless them for trying—brought up a pillow and blanket (like that would help two kids). They did their best, but it’s clear this hotel leaves employees like them without the resources they need. Over an hour later, they managed to find a rollaway bed. Meanwhile, I’m paying $52 for parking, premium room rates, and tips to staff, only to spend my night dealing with problems instead of resting. A luxury hotel? Far from it. The only silver lining was the effort made by the security staff, who at least tried in a situation that was completely unacceptable for a hotel of this reputation and price.
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Dec 14, 2024Worth a try
Easy check in to this hotel in the evening. They have a parrot in the lobby and there’s plenty of space for an evening cocktail or enjoying some time by the fire on the patio. They even have a market that sells a s’more’s kit. Our room was clean and spacious. We faced the main entrance so views of the city. Plenty of things to do during the day on site. They have a mapped running trail, pitch and put, bikes, lake activities and 2 awesome pools. One pool is heated and it’s a smaller one. The river that connects the two cold pools goes through a cave. Their gym is the nicest hotel gym I’ve been too, still needs something and weird that you have to go outside to get there. There are two hot tubs and one does say for 18yr and older. Golf course was pristine and there’s a good restaurant on site. There is a self park and valet option. Self park is a WALK from the hotel so it makes Valet very appealing. They have shuttles to magic kingdom but they are very limited and I would opt for a rental.
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Dec 13, 2024
Winter Vacation at the Grand Cypress and Disney World
Family of eight, including 2 seniors, 2 adults and 4 young grandchildren, stayed 5 nights. Hotel caters to children very well, and we rented a large van to tour the Orlando area and to commute 20-25 minutes to Disney World. Highly recommend for families. The golf courses and grounds are well kept and there are dozens of onsite amenities, pools sand beach, paddleboats, etc.to keep the kids happy for days!
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Dec 13, 2024
Amazing Experience
Traveled with a group of colleagues on a business trip. This hotel is truly amazing, in terms of location, resort amenities, staff, restaurants and service. The staff at every encounter were very friendly and professional. The pool area is amazing. Food was also very good at all the restaurants especially at the Lake House.
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Dec 13, 2024Nice resort, disappointed about parking
Great resort but it’s a shame about the insane self parking costs. $36/day ($51 Canadian) is unnecessary and just plain greedy. Why am I paying the resort to park my own car and then walk back to the hotel?? Everything else about the resort is great.