General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating5882 reviews
Great location, friendly staff
Location was perfect for us. A couple blocks from anything you needed, beach, food, shopping etc. Comfy beds, nice clean rooms. The staff is incredible. Everyone is extremely friendly and helpful! Down side is- paid valet parking is the only option on site @$53. If you don't have rental, no worries :) oh and breakfast was great, it's just a madhouse
Great experience !!
Overall experience is really good. Customer service is great. Housekeeping is good. Great buffet breakfast. Nice servers and staff. Love the location. Close to everything like beach, malls and restaurants. Old hotel but clean.
Fantastic First Time in Hawaii Thanks to This Hotel
The staff was super nice, the room was excellent, great mountain view and the hotel is located in the middle of all the action. It's basically walking distance to all main spots including the best beaches in Honolulu. A great first time thanks to Hyatt :)
November 2023 Trip
The hotel and its services exceeded my expectations. Staff were friendly, helpful and kind. The only thing I would suggest to take action on are the elevators and the carpet. Maybe a faster elevator and change of carpet? Other than these, all services offered were great
Nice Hotel and location
Had an excellent time at The Hyatt Place, view was beautiful, walking distance to the beach, zoo and aquarium, not too close to the busy main street. Great stores to shop as well on the main street. Staff is friendly and helpful.