General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating691 reviews
The hotel was clean, front desk attendants were friendly, the room was nice, comfortable and quiet with a view of uptown, breakfast was a plus. Valet was an inconvenience at times - 45+ minutes to retrieve vehicle.
Super Nice People
The young lady that checked us in had so much personality that we wanted to keep her...but that would have been against the law. With the way she interacted with us, and because we had such a positive experience at check in, if there had been a problem with anything it would have been easily overlooked.
Combining work & pleasure
Close to good places to eat within walking distance. Fair price. Quiet rooms. If you like to combine shopping and get your business affairs done in one stay, this is your place. I have stayed before here and the quality of the place is still solid.
It was OK
The elevator was confusing. No way to know where to go when you arrive. Breakfast was 5 out of 10 (Stale and hard bread), no decaf coffee and the time for breakfast was not in par iwth most hotels (6am-9am). My bed made many noises. The shower had horribly hard water. My skins was beyond dry after every shower.
Best Hotel Experience
The service at this hotel make it one of the best world wide. The staff go out of their way to ensure a great experience. I've stayed at other hotels close to the galleria and this one was all together a much more pleasant experience for a get away.