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Should not be a Hyatt Hotel
Hotel not up to Hyatt standards!! TVs not working (and had not been for some time). Blamed it on DirecTV. Telephone not working, Musty smell in hallways and room. Lobby restroom had toilet paper and paper towels on the floor and was not maintained. Staff was totally disinterested. No one at desk, no one ever spoke to you. Room had holes in the bathroom wall, hinges totally rusted, drywall and paint patches everywhere. No stopper for the tub. No washcloths left in the room. Dried food in the carpet. Went to sit down for breakfast and there were dirty cloths in the seat and they remained there until the next day when I put them on the front desk. Supposed "owner" happened to be there when we came in the second day and he acted totally surprised about all the issues in addition to another guest coming up to say they had no hot water. Not sure what Hyatt is doing but they really need to send an inspector to this property whether they actually own it or not. I think they would be shocked to see some of the photos we took. My first review ever!!!! Had other friends looking for a room but we told them to look somewhere else. Sad to see this situation as I have been a Hyatt Member for many years.
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Disgusting
Just don’t unless you like drug deals and the smell of weed being so intense it wakes you from your sleep and that is from someone who lives in a state where it’s legal. The floors are gross they don’t have blankets for all the beds they make what beds they can with bedding that’s not dry. That’s just part of everything we endured.
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Had roaches
We found a roach on our last night. The bathroom door also got stuck shut one morning and when we asked the man at the front desk to come fix it we had to go down to the front desk again almost 2 hours later because he still hadn’t come up
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Poor never again
Employeee are rude, system service very poor my keys was not working they had to let me in I try extending my staying they told me system was down to go back in the am, still did not have a key because the system was down then in the morning i went to extend my staying they told me there was not capacity because everything was book, I was staying there because my apt got on fire and they did have a f***…. So I had to go back to my car and sleep with my dogs !! Never again staying there….
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Avoid this place.
Old and unkept. Stained sofas in the lobby. Staff did not want to be there. Overall experience was terrible. Will never go back to this hotel and if Hyatt runs places like this will never go back to any Hyatt.