Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
-
Daily breakfast buffet for all registered guests of the room.
Important information: No meal substitutions allowed. Value of breakfast buffet cannot be exchanged for cash value. Gratuity is not included. Offer is not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Chili s
- Fuddruckers
- Jimmy G s
- McDonald s
- Pappa s Seafood
- Pappasito s
- Popeye s
- Saltgrass
- 24-hour food & beverage kiosk†
- 24-hour front desk
- Accessible facilities
- Accessible parking
- Air conditioning
- ATM/Cash machine
- Banquet facilities†
- Buffet breakfast
- Business center,Offsite
- Catering services†
- 24-hour food & beverage kiosk†
- 24-hour front desk
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Service dogs allowed
Visual emergency alarm for hearing impaired guest - Accessible parking
- Air conditioning
- ATM/Cash machine
- Banquet facilities†
- Buffet breakfast
- Business center, Offsite
- Catering services†
- Check-in kiosk†
- Children welcome†
- Cocktail lounge, Offsite†
- Coffee shop
- Complimentary breakfast
- Complimentary buffet breakfast
- Complimentary coffee in lobby
- Complimentary in-room coffee or tea
- Complimentary newspaper in lobby
- Conference facilities†
- Deluxe continental breakfast†
- Desk with electrical outlet
- Direct dial telephone
- Dry cleaning, Offsite†
- Early check-in†
- Efolio available to company†
- Exercise gym, Offsite†
- Express check-in†
- Express check-out
- Fire safety compliant
- Free high speed internet connection
- Free parking
- Front desk
- Golf, Offsite
- Hair dryer
- Health club, Offsite†
- Heated guest rooms
- Heated pool
- High speed internet access for laptop in public areas†
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service, Offsite†
- Lobby coffee service
- Meeting rooms
- Non-smoking rooms available
- On-Site parking
- Outdoor pool
- Parking
- Parking lot
- Pets allowed†
- Photocopy center†
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Restaurant
- Safe deposit box
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
FEMA approved
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Safety chains on guest doors
Security
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Storage space
- Train access†
- Translation services, Offsite†
- Valet cleaning, Offsite†
- Valet same day dry cleaning, Offsite†
- Video review billing†
- Wakeup service†
- Wireless internet connection in public areas
- Business Center, Offsite
- Business Services
- Copier†
- High Speed Internet Connection†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available, Offsite
- On-Site Business Center
- Wireless Connectivity†
- Wireless Internet Connection†
† Fees may apply
- Cardiovascular exercise †
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Golf †
- Health club †
- Greenspoint Mall
- Splash Town
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
996 reviews
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Mar 30, 2026Unexpected but real
Overall not a great experience as you would expect from Hyatt, unclean, smelly and poor experience overall. Room was not clean and was smelly. Elevator was unclean and smelly as well.
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Mar 24, 2026
Disgusting! Don’t stay here
I am disgusted at the fifth of this place. The bathroom was dirty with dried piss on the floor! The toilet didn’t even WORK! We had to go downstairs to use the bathroom! Are you kidding? The bed was made with the sheet on top of the comforter.really? The comforter was DIRTY along with the wall on the right of the bed. The front door had some kind of splatter all over it! There was a hair on the pull out mattress. I am seriously appalled at the level of disgust this hotel was in. The breakfast if that’s what you call it was inedible! They should be ashamed. Absolutely not Hyatt status! In addition The king bed felt like a Murphy bed, so noisy and uncomfortable! The mirrors were also dirty Along with the elevator floors. Plus we woke early morning to the fire alarm going off twice! When we discussed with the lady at the front desk she NEVER EVEN apologized!! Didn’t try to help us at all! We got in late and didn’t see the level of unacceptable cleanliness until the light of day otherwise we wouldn’t have stayed there. So image our shock when we woke up to discover all of the disgusting status. Do not stay here!
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Mar 12, 2026
Not a good time
Our arrival was met with an uncharacteristic and lengthy delay of over an hour. Regrettably, the poise expected of the concierge was absent; the front desk staff addressed the entire waiting party with an unprofessional tone and a public display of discourtesy that is inconsistent with a premium guest experience.
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Mar 05, 2026
Horrible customer service
Fire alarm went off multiple times in the middle of the night. Got no sleep. Front desk was rude. No follow up by management and it’s been nearly 2 weeks since complaint.
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Mar 03, 2026
Extensive Mold, No Food Service, and Poorly Done Renovation
I stayed one night at the Hyatt Place Houston-North and it was one of the worst hotel experiences that I’ve ever had. This property is well below Hyatt brand standards in almost every respect. The most serious issue was cleanliness. My room’s walk-in shower had extensive black mold. This was not a small patch or minor discoloration — it was widespread and clearly the result of long-term neglect. Mold like that does not appear overnight, suggesting the shower has not been properly cleaned or maintained in a very long time. World of Hyatt elite recognition was also nonexistent. I’m a globalist and received zero acknowledgment at check-in. Even a very basic request for a room on the top floor was not honored. The room itself had extremely limited amenities. The only toiletries were a bar of soap and wall-mounted shampoo, conditioner, and body wash dispensers. No lotion and no mouthwash were provided. There was also no in-room safe and no laundry bag in the closet. Although the hotel advertises a 2023 renovation, the property already shows significant wear and tear. The renovation appears to have been done cheaply and poorly. Furniture in the lobby was scuffed and scratched with some upholstery torn or ripped. Technology in the room was also lacking. The TV did not work at night (though oddly it worked the next morning). There was only one accessible electrical outlet and one accessible USB outlet in the room, which is completely inadequate for charging devices. Food and beverage options were also misleading. The hotel advertises the Hyatt Place brand standard Placery bar and restaurant with a menu of burgers, sandwiches, salads, and other items. None of that was available here. No food was being served. The bar sold only beer — no wine and no meaningful drink selection. The pantry was equally disappointing. The only items available were soda/pop and desserts. There were no snacks or basic grab-and-go options. Even more bizarre, the hotel requires a credit card hold for incidentals but does not allow you to charge anything to your room. When I asked the front desk why they require an incidental hold if nothing can be charged, the employee gave one of the most shocking responses I’ve ever heard in a hotel: she said the hold is “in case you poop on the floor or rub poop on the walls.” I’m not exaggerating. That was her explanation. It was astonishingly unprofessional and raises serious questions about the type of clientele the hotel deals with. All things considered, this is an awful Hyatt Place and far below what the brand normally represents. Between the mold, lack of amenities, poor renovation, nonexistent food service, and unprofessional staff, this property should be avoided. If you need to stay in this area, you would be far better off booking the nearby Marriott or Hilton.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Children 17 and under stay free in parents room.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed: Pet Policy - 1-6 nights, a 75 non-refundable fee; 7-30 nights, a 75 non-refundable plus a 100. cleaning fee will be administered -inclusive of taxes. Max. 2 pets per rm, weight limit is 50 lbs or less for 1 pet or max. 75 lbs for 2 pets. Fees are in USD