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Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Treated like royalty!
We had a perfect stay at the Hyatt House. We are pretty picky customers and we left with zero complaints. We will definitely be back. The location was awesome. We were close to everything and tons of restaurant options right out the door. Fruit infused water in the lobby, lovely breakfast and incredibly kind and helpful staff made it a perfect stay.
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Beautiful views but loud
It was great being able to view out toward the water and the dock but even at 1am it was so loud downstairs at the restaurants and bars we couldn't fall asleep. I couldn't believe even being on the highest floor and with the TV on we could still hear people partying. During the daytime even with the air on as low as it goes, the room never got below 75 degrees as half the room is window, which was miserably hot but nice views. It is apparent they have the cheapest windows possible which is sad considering the cost to stay there and specifically in that room. We would go back but definitely not worth the $340 for a "better room" when it was so hot and so loud. It was a great location in The Wharf though and nice amenities (included breakfast, pool table, outdoor area, pool) which is the reason for a 4 star review.
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Will be back again and again
First off, lets just say location location location! Two, as soon as we got upstairs the staff was amazing. I was reading some other reviews that the staff was rude, and I will tell you right now it was the person writing the reviews who must have a attitude, because we not once encountered a single rude person. The room we stayed in was really nice. We had the one bedroom suite with kitchen and partial view. Next time I will save and go for full view. The pool was lovely, just need some umbrellas. Breakfast was nice every morning. Overall it was a great stay. I am a people person and watcher and with being in DC you will run into a lot of foreigners, and someone who has lived overseas for years, you will encounter rude guests, but this staff can tackle any issue. We miss you guys and thanks again!! Cheryl, Rayna, and Andrew!
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Right on the Wharf, Close to the Anthem
I stayed here with my husband as we were attending a concert at The Anthem and this hotel is very close to the venue. The room was small but had a good layout allowing for a small chaise type couch, desk/table and very comfortable king size bed (also a fridge, microwave and coffee maker). Everything was very clean and check in was a breeze. I appreciated that the bathroom was not tiny as is the case in too many hotels (nice good sized walk in shower with glass). I would stay here again in the future if I visit DC for the same reason. Breakfast had some solid options and staff was circulating throughout the morning to refill items. Overall I would recommend, but maybe get a river view next time so I am not staring at another building.
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Great place
Hotel is located within walking distance to many great attractions. Staff was pleasant and made us feel right at home. Breakfast was superb every day, one worker suggested we do the water taxi to the National Harbor so the kids could enjoy a day of fun and let’s say it was definitely worth it.