General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1171 reviews
Good location and nice rooms
This location is around the downtown Houston area, so it's very close to pretty cool things to do and great places to eat. The staff was nice, and the room was spacious and clean. Just watch out for the entry/exit gates to the parking garage. They are kind of quick and rough with their movement. Make sure you haven't pulled up too closely to them.
Hotel stay in May
The staff was so accommodating and pleasant. The pool area was very relaxing to sit down and eat dinner from the restaurant after a long day in meetings. Rooms were clean and beds comfortable. Definitely would recommend this hotel. The shuttle makes it very convenient to get around to the local area.
Old and dirty
The room and overall condition of the hotel is poor. They are in desperate need of remodeling and a better cleaning staff. There was pubic hair all over the toilet and in the bed, I slept in my clothes on top of the bed. I was only there for 1 night and I will not be going back.
Hyatt House on 3440 Sage Rd
Staff was nice and kind. My stay was great until I encountered unwanted guests (roaches and ants). I had to purchase bug spray. And I did the cleaning myself - lots of dust in room. I didn't complain to staff because they're already aware of these issues and management has failed to rectify them so I handled it myself. Management needs to hire a good exterminator and do a deep cleaning in all rooms - years of built up gunk on counters and ALOT of dust in room.
We liked the place and the location
Hyatt house is more than affordable, very well located in a good neighborhood, just a couple of blocks away from The Galleria Mall. The decoration is a little dated but yet nice. The staff is very friendly, the place is quiet, clean and tidy. Breakfast is average. All the suits are spacious , furnished with a kitchenette and a small living area, Bedding is comfortable (slightly soft for me). I do recommend this hotel.