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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
3187 reviews-
Return guest disappointment
We have stayed at this hotel before but this time condition of the hotel left a lot to be desired. Room was not clean, found garbage on the floor and dust bunnies on the carpet upon arrival. Blinds were broken on both windows. Maintenance helped but was not able to fix completely. We were not greeted with good customer service. Supervisor on duty was rude. We requested a non-connecting room. We were told it wasn't and when we got to the room it was a connecting room. We asked to be moved to another room, our request was not even considered. They were sold out for the one night which was fine, but no solution offered for remainder of the stay or at all. Supervisor was continuously rude throughout the stay. We were saddened by our experience this time as we had always enjoyed our time at this hotel. They always made us feel special and welcomed before.
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Many other nice options in the area, this isn't the one for Disneyland.
Do not stay here if you hope to partake in the breakfast and plan to go to Disneyland early to beat the crowds (it's generally recommended to arrive at Disney security no later than 7am, but breakfast is not served on the weekends at this Hyatt until 7am). Very inconvenient. Our tiny family suite (albeit clean) was not worth the cost when having to buy breakfast separately.
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Great Staff!
Myrna in Buffet Center us a Gem! We are here for a few days and my girlfriend accidentally left her prescription glasses at the table. Myrna remembered us the next morning and gave her back the glasses she had been searching for all day prior! That's cool! Thanks Myrna!
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Generally a good place to stay in Anaheim.
Very comfortable bed and lovely breakfast each morning. Parking expensive and rooms need a facelift as well as new pillows required. Laundry facilities very good. Ladies at reception were lovely and friendly. Business centre was very handy.
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Friendly staff
The lady at front desk was so nice and friendly. My autistic kid just really liked her. We like friendly talkative people. She always greeted us and asked how are day was. Her name was Pua. The breakfast was nice lots of choices and very organized. The staff there was very helpful and nice.