General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating824 reviews
Location and Breakfast A+
This hotel was fantastic. We had a 1 BR suite that had a full kitchen minus the oven. The full sized fridge was great because it had an ice maker that worked!! The breakfast was delicious every day. Same kinds of food every day with some variation. Scrambled eggs, some kind of potato, some kind of breakfast meat, and pancakes or french toast stix or waffles, plus cold cereal, fruit and yogurt.
It was a great stay, there were free shuttle bus for us to go to universal studios. The staff were very nice and helpful to our needs. The room was clean, and the breakfast was yummy. Recommend that you stay here for vacation
Great stay if you're going to Universal Parks/City Walk
Walkable 20 minutes to City Walk or take the shuttle at specific times in the morning and evening. Shuttle picks up at Hyatt House, Hyatt Place, and Holiday Inn right there across from Universal. Staff is very friendly and trained well. I used a Hyatt gift card as partial payment and clerk volunteered to make sure it was done right. Globalist recognition along with early check-in via the app. We will be back.
Close to parks but dirty and run down
The room was ok, but wasn’t very clean. The bathroom door lock was completely broke and we had no bedding for the pullout couch. The breakfast left a lot to be desired and the dishes/cups were dirty with dried food chunks.
Loved it here
Our vacation at this property did not start off on the right foot. But I feel like I need to give credit where credit is due. There was a glitch in the computer system that caused some of our issues, and other problems in/out of the control of the hotel. Every single member of the front desk staff, went above and beyond to try and rectify our situation. They spent so much time, and effort just trying to make us happy. We understand technology doesn't always work the way we need it to, and the employees at this hotel absolutely made the difference in our decision to stay again here in January '24. We had a new room available for us to move into the next day, and the front desk staff helped every single step of the way, in constant communication. We have travelled all over, and this was by far the best team we've ever had to deal with. What a great valuable team this Hyatt House has, they are all assets to this location.