Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Market24 hour Grab n' Go Market.
- New York CentralNew York Central, the new restaurant of Hyatt Grand Central, features a diverse menu inspired by the flavors of Western Europe. Chef Christian Ragano joins New York Central from Chicago's famed NoMi Restaurant. The restaurant features a stunning custom chandelier suspended above the entire space
- 24-hour front desk
- 24-hour security
- Accessible facilities
- Accessible parking†
- Air conditioning
- ATM/Cash machine
- Babysitting,Offsite†
- Barber shop,Offsite†
- Beauty shop/salon,Offsite†
- Bell staff/porter†
- 24-hour front desk
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking†
- Air conditioning
- ATM/Cash machine
- Babysitting, Offsite†
- Barber shop, Offsite†
- Beauty shop/salon, Offsite†
- Bell staff/porter†
- Breakfast served in restaurant†
- Business center†
- Catering services†
- Check-in kiosk†
- Children welcome†
- Children's nursery, Offsite†
- Cocktail lounge†
- Coffee shop
- Complimentary newspaper in lobby
- Concierge desk†
- Conference facilities†
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Doctor on call, Offsite†
- Dry cleaning†
- DVD/video rental†
- Early check-in†
- Evening reception†
- Executive floor
- Exercise gym
- Exhibition/convention floor†
- Express check-in
- Express check-out
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Hairdresser/barber, Offsite†
- Health club
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Meeting rooms
- Non-smoking rooms available
- Photocopy center†
- Private bath or shower
- Public address system
- Public area air conditioned
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
FEMA approved
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Parking area attendants
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Secondary locks on room windows
Secured floors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand, Offsite†
- Storage space
- Technical concierge†
- Tour/sightseeing desk†
- Train access†
- Translation services†
- Transportation, Offsite†
- Transportation services - local area, Offsite†
- Transportation services - local office, Offsite†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Video checkout†
- Video review billing†
- Video tapes†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- On-Site Business Center†
- Overhead Projector†
- Slide Projector†
- Whiteboard†
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Cardiovascular exercise †
- Fitness center on-site †
- Health club †
- Weightlifting †
- Golf †
- Fifth Avenue Shopping
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14802 reviews
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Mar 19, 2026There are much better and safer options
Ok, this review is mixed and covers our 9 days in the hotel on a work trip. The good - Cleaning staff try their best and are friendly. restaurant staff are the same but food is ordinary. The bad....hold your hat. - Hotel is very tired and run down. black mould int eh shower, peeling wall paper, corners of the room and other hard to vacuum areas are filthy. - In the 9 days there was never a time where we didn't get bombarded with dope smoke in front of the hotel. It was so bad we both wound up with sore throats from all the smoke. - 5pm on a week day we saw a man pants down urinating against the hotel entry. Homeless people gather around the hotel making it unsafe for solo female travelers....pretty much any time, but especially at night. - Followed from the hotel by a man at the hotel entry screaming about Jesus. - Saw a man vomiting next to the hotel entry....remained uncleaned for 3 days. - Garbage at front of the hotel, remained uncleaned for the duration of our stay. Now the one that REALLY pissed me off. This was a high stress work trip, My wife called the hotel to make sure they could take a delivery, she organised for a hamper to be int eh room on my arrival (after 40 hours of flying and trains)....a lovely surprise...but not in a good way. The hamper did not arrive. The supplier sent through photos clearly showing the floor on the hotel mailroom, stated exactly what the courier did and where it was dropped (in accordance with hotel signage). The mailroom manager on duty Saturday 14/3 struggled. He spent 30+ minutes reviewing the email from the courier 3 times, stating it had not been delivered, it was delivered to the wrong address, it was left somewhere else etc etc. I asked him to find a manger, which he finally did on the 2nd attempt. The duty manager (approx. 7pm 14/3) can only be described as aggressive and unprofessional. Despite their distinctive floor being clearly visible in the photo from the courier and the wheel of the mailroom trolley being visible, he denied all responsibility with numerous excuses.....the courier must have dropped it randomly int eh hotel (despite the concierge being at the entry and the statement from the courier), it had not been delivered yet, could not tell if it was there hotel etc etc. He then promised to call the courier and call me back....never happened. The most likely scenario is that they took delivery and sent it to the wrong room. Absolutely disgusting behaviour from the duty manager and mailroom manager and really summed up this hotel. Do yourself a favour, look at the Westin New York Grand Central, much cleaner and just down the road or the iconic Westgate New York Grand Central. Both cheaper, cleaner and less BS.
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Mar 18, 2026Great location - Not Helpful
A hotel right in the middle of it all - Loved the location and the room - We did have trouble with no hot water the first night of our 3 night stay - We found out the hot water was off between 9pm and 1pm and when we called the front desk they said it was a Manhattan wide outage - We called 311 and they knew nothing about it - Called the front desk again and they said this time it was because of the steam in the subway - Said they sent out a letter but we never got it - The lack of communication and assistance was very disappointing - The rest of our stay was fine - Would stay again
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Mar 18, 2026
Great hotel as long as you are not in a wheelchair
The location is 5*convenient right outside Grand Central Station. The rooms are in great condition, comfy beds also 5* Our travel agent suggested it was suitable for a wheelchair user, it is not. Which is why I gave it 3* Access to the hotel is not a problem and the rooms are large enough. However the shower is impossible for a wheelchair user, the manager did show us a number of different rooms but all had the same issue. We were offered free breakfasts as compensation and then charged for them at checkout
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Mar 18, 2026Highly Recommend! 5 Star Stay
The Grand Hyatt is in the ideal location for a trip to NYC. All places in Manhattan are accessible via walking or a subway ride. The hotel staff was friendly and responsive. The rooms were in great condition. It was a positive experience from start to finish.
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Mar 15, 2026Unhelpful staff and lack of basic necessities
Unhelpful staff, they act like your issues don't matter and they act like they are helpless to solve any issue. Would not stay here again
- AdvisoryA mandatory Destination Amenity Fee of $ 45.89 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination fee: $39.99 (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies: Children 18 and under stay free with adults.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 18
- Pet Policy : Pets Not Allowed