Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Market24 hour Grab n' Go Market.
- New York CentralNew York Central, the new restaurant of Hyatt Grand Central, features a diverse menu inspired by the flavors of Western Europe. Chef Christian Ragano joins New York Central from Chicago's famed NoMi Restaurant. The restaurant features a stunning custom chandelier suspended above the entire space
- 24-hour front desk
- 24-hour security
- Accessible facilities
- Accessible parking†
- Air conditioning
- ATM/Cash machine
- Babysitting,Offsite†
- Barber shop,Offsite†
- Beauty shop/salon,Offsite†
- Bell staff/porter†
- 24-hour front desk
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking†
- Air conditioning
- ATM/Cash machine
- Babysitting, Offsite†
- Barber shop, Offsite†
- Beauty shop/salon, Offsite†
- Bell staff/porter†
- Breakfast served in restaurant†
- Business center†
- Catering services†
- Check-in kiosk†
- Children welcome†
- Children's nursery, Offsite†
- Cocktail lounge†
- Coffee shop
- Complimentary newspaper in lobby
- Concierge desk†
- Conference facilities†
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Doctor on call, Offsite†
- Dry cleaning†
- DVD/video rental†
- Early check-in†
- Evening reception†
- Executive floor
- Exercise gym
- Exhibition/convention floor†
- Express check-in
- Express check-out
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Hairdresser/barber, Offsite†
- Health club
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Meeting rooms
- Non-smoking rooms available
- Photocopy center†
- Private bath or shower
- Public address system
- Public area air conditioned
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
FEMA approved
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Parking area attendants
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Secondary locks on room windows
Secured floors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand, Offsite†
- Storage space
- Technical concierge†
- Tour/sightseeing desk†
- Train access†
- Translation services†
- Transportation, Offsite†
- Transportation services - local area, Offsite†
- Transportation services - local office, Offsite†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Video checkout†
- Video review billing†
- Video tapes†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- On-Site Business Center†
- Overhead Projector†
- Slide Projector†
- Whiteboard†
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Cardiovascular exercise †
- Fitness center on-site †
- Health club †
- Weightlifting †
- Golf †
- Fifth Avenue Shopping
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14755 reviews
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Jan 20, 2026Experience at the hotel
Nice hotel, but everytime we went to the bar it was closed and also no water in the room and when I rang reception in the night was told they had none and could not help arghhh!!!
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Jan 19, 2026Disappointing Stay Due to Poor Customer Service
As someone who visits New York often this was unfortunately the worst hotel experience I’ve had. The staff was rude and dismissive during both check-in and check-out, and generally unhelpful when I had questions. Their attitude made it feel like guests were an inconvenience rather than a priority. While the room itself was spacious, it was not very clean, which was disappointing given the expectations for this hotel. I even considered adding an extra night at the beginning of my stay since there was availability, but ultimately decided to stay at another hotel due to how unpleasant my interactions with staff had been. If I had been able to cancel my stay and receive a refund, I would have done so. Overall, the lack of basic courtesy and cleanliness completely overshadowed what could have been an enjoyable visit.
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Jan 12, 2026
Good location, mediocre hotel
The location is great - but the hotel itself is quite mediocre for the price that you pay... There was ~$80 extra that had to be paid per day as part of some NYC tourism tax, so factor that into your costs.
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Jan 11, 2026
Don’t hope for a nice bathroom!
First time staying here. Travel monthly to NYC for work. Switched from Marriott to Hilton, and immediately rebooking all of my stays this year back to the Marriott. Room outdated. Toilet looks like they grabbed it out of an old bar - push/pull metal handle and all. Not joking. I will not stay here again. Staff was nice, lobby was somewhat updated. Rooms need overhauled top to bottom. Apologies no photos, I was so unimpressed it never crossed my mind until the toilet would no longer flush no matter which way you pushed or pulled. 🤷♂️ Also the shower was nearly impossible to turn on - pull the handle like you’re literally trying to break it!
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Jan 11, 2026The Hyatt Grand Central New York boasts a prime location
The Hyatt Grand Central New York boasts a prime location, with iconic New York destinations like Times Square, Broadway, 5th Avenue, Rockefeller Center, Central Park, and the United Nations all within a 30-minute walk or less. Grand Central Terminal is conveniently located downstairs, providing easy access to the city via subway or train. While the facilities are satisfactory for the price, the staff's willingness to assist is commendable, upholding the standards expected from a global brand. Overall, I highly recommend this hotel.
- AdvisoryA mandatory Destination Amenity Fee of $ 45.89 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination fee: $39.99 (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies: Children 18 and under stay free with adults.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 18
- Pet Policy : Pets Not Allowed