General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1604 reviews
Awesome customer service team
Amazing! The Hyatt Centric Waikiki team have exceeded our expectations. Top notch customer service. Thank you Erica, Tiare, Diana and the Valet crew to give that extra Aloha from booking to checkout. An unforgettable birthday surprise for my son and family reunion were the cherry on top. The hotel and rooms were clean. Any issues are addressed and rectified urgently. Sufficient to our family’s needs. Good location thats just a short walk to Waikiki beach, have the quieter street of Kuhio Ave. and central to shops/restaurants. There were filtered water and ice refilling stations. Beach accessories were always available. Aloha and Mahalo.
Great for Business travel too
I love that its a small hotel compare to the regency next door which is good and they can attend to your needs as quickly as possible. Front desk really did a great job on acknowledging being a loyal member and guest. The only downside is breakfast is not included but there are lots of great option to choose from. Great location everything is a walking distance and the bus line is on the block. If your driving a car be prepared for night rate. Thanks Hyatt Centric Waikiki for accommodating me.
honestly great for the $$
id 100% stay again ! i would definitely recommend creating a free hyatt account & then purchasing your stay on the actual site / through the hyatt app ! with my free account and minimum purchase of 5 nights , i got a free suite upgrade , late checkout & early arrival , tons of points and credits for future stays—benefits that made the price worthwhile. also the pool is incredible. we were given free water bottles on the way out as thankyous !
Decent service but no solution offered for hot suite
Conveniently located steps away from restaurants and shopping. Friendly and helpful front desk. I needed access to a freezer for baby’s food and the front desk was able to make special arrangements for me. Did not have a great experience with the valet staff. When we arrived, they did not provide any assistance with luggage or car. It wasn’t until we asked that one of them assisted us. Considering the hotel charges 50 dollars for valet parking, I expected better service. The room was clean with some obvious signs of aging. The couch was ripped at some of the seams. Our west facing suite had somewhat of an ocean view which in theory is nice except it is very hot in the living room because of the sun. Despite setting the thermostat to the lowest setting and not opening the curtains at all, it was still uncomfortably warm in the suite. Maintenance came quickly when the issue was reported but we were told the AC is functioning well and that the issue is the opening of the curtains (which had been closed since check in). So throughout our stay, once it was past 9-10am we would keep the curtain closed until it was dark. And despite this, it was still uncomfortable throughout the day. It defeated the purpose of an ocean view room. There is a pool but it is very shallow. Good for family and kids which worked out for us. While there were certainly pluses to this hotel, I would not choose to stay here again.
Very good hotel to travel to Hawaii
The best is Hotel location. This hotel is located at the center of Waikiki. - 5 min. walking distance to Waikiki beach - 5 min. walking distance to shopping malls and many famous restaurants. - at night, your sleep may be disturbed due to some noise from street.