Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Bar54Bar 54 is a rooftop bar & lounge offering indoor-outdoor seating over looking the heart of Manahttan and Times Square. signature cocktails and small plates accompany the most expansive views of Manhattan
- T45 RestaurantT45 is a modern day diner offering farm to table, breakfast, lunch and dinner. **CLOSED AT THIS TIME
- 24-hour front desk
- 24-hour security
- Accessible facilities
- Accessible parking†
- Air conditioning
- Bell staff/porter
- Business center†
- Car rental desk†
- Catering services†
- Check-in kiosk†
- 24-hour front desk
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking†
- Air conditioning
- Bell staff/porter
- Business center†
- Car rental desk†
- Catering services†
- Check-in kiosk†
- Children welcome†
- Cocktail lounge†
- Complimentary coffee in lobby
- Complimentary in-room coffee or tea
- Desk with electrical outlet
- Direct dial telephone
- Doctor on call†
- Dry cleaning†
- Early check-in†
- Efolio available to company†
- Exercise gym
- Exhibition/convention floor†
- Express check-out†
- Family plan†
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Hair dryer
- Health club
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service
- Lounges/bars
- Meeting rooms
- Non-smoking rooms available
- Parking lot, Offsite†
- Photocopy center†
- Private bath or shower
- Public address system
- Public area air conditioned
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted walkways
Multiple exits on each floor
Private security available
Property has elevators
Public address system
Room windows open
Safety chains on guest doors
Secondary locks on room windows
Secondary locks on sliding glass doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Tour/sightseeing desk†
- Train access†
- Translation services†
- Turndown service†
- Valet cleaning†
- Valet parking, Offsite†
- Video review billing†
- Wakeup service†
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- On-Site Business Center†
- Overhead Projector†
- Slide Projector†
- Whiteboard†
- Wireless Connectivity†
- Wireless Internet Connection†
† Fees may apply
- Cardiovascular exercise †
- Health club †
- Bryant Park
- Chrysler Building
- Empire State Building
- Museum of Modern Art
- New York Public Library
- Radio City Music Hall
- Rockefeller Center
- Times Square
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7341 reviews
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Dec 28, 2025Dreams come true with this hotel ❤️
Thank you for making my daughter's 18th birthday so memorable ..The thing my daughter loved the most was the hotel and the view we had . Every single staff member gave impeccable service throughout our stay. The cleaner kept our room spotless and greeted us every time she saw us and the front desk staff along with every person we came across were so attentive and professional addressing even the slightest query on the first morning at 5.30am when my daughter realised her tooth brush was missing. Every request was accomplished straight away. The day we left the hotel looked after our bags because we watched an afternoon show, but had them ready and a car waiting , so we could get straight to the airport on time for our flight home. We will be back and will definitely be booking here . We honestly could not fault this hotel and would give more stars because this is one trip my 18 year old daughter will never forget because she loved the stay at Hyatt Centrix.
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Dec 28, 2025Elevators a constant frustration
Nice hotel, friendly helpful staff, and comfortable rooms. However, the hotel’s elevator system was a constant frustration throughout our stay. Guests were regularly forced to wait long periods for elevators, no matter the time of day. The situation was especially bad in the mid-morning, when many guests were trying to check out. At that time, waits were exceptionally long, creating unnecessary stress and delays. For a hotel of this size, the elevator capacity and management were clearly inadequate. This significantly impacted our overall experience and is something the hotel seriously needs to address.
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Dec 26, 2025
Christmas Eve
Room was comfortable and had all the essentials. Staff were great, location was excellent Bar 54 was inviting and pleasant.
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Dec 26, 2025Dirty Sheets, Maintenance Issues
The Good: Very convenient location in Times Square. Professional staff who were friendly. Convenient store in lobby (but only open until 1pm on weekends which is odd). The Bad: Duvet, sheets, and pillow cases had obvious coffee stains at check in. We asked the staff to provide new linens, and the duvet with stains was still not replaced. Door handle to bathroom was so loose that it was nearly falling off. Called hotel after booking to confirm that my room had a pull out couch or cot and was told that it did, but at check in it did not. Staff offered to move us to a different room but it would have required vacating our room for most of a day and they mentioned we would be charged a $50 fee per night for use of the pull out couch. We decided to stay in our room and I slept on a twin sized foam mattress topper on the floor. Would I Recommend?: I would not recommend this hotel. Cleanliness should be prioritized and the dirty linens at check in, and issue was not resolved by hotel staff. Additionally, the maintenance issues in our room were brought to the attention of the staff and were also not addressed. If cleanliness and attentiveness to issues are a priority, you may want to look elsewhere.
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Dec 26, 2025
Great hotel
We had a wonderful stay. The rooms were large and the staff were friendly! We would definitely return to this hotel in the future.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination fee: US $40.00 (Plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies: Children 17 and under stay free in room with an adult.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Not Allowed