Caribbean style resort with open air piazza situated on the Gulf of Mexico in the heart of old town Key West. Offering 118 guest rooms with tiled entry foyers, private balconies, ceiling fans, some rooms offer a partial water view. The dress code throughout the island is casual resort wear.

Property Information

Last Renovation: 2002
All rooms non-smoking: 118
Floors: 4
Nonsmoking rooms: 118
Rooms with internet access: 118
Total rooms: 118
Total rooms and suites: 118

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $56.25 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum self-parking fee of $22 + tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $27 + tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out. Resort fee: US $45+ tax per room, per night This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies: Children 17 and under stay free with adults.
Pet Policy Pets Allowed: 1-6 nights, a $150 non-refundable pet fee will apply. 7-30 nights, a $300 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3755 reviews
  • 5.0 star tripadvisor rating
    Great hotel but someone used our credit card after we left.

    We were there July 10-14 and had a great time, unfortunately someone charged $446.57 to my credit card on August 17 at the hotel. I booked through my Hyatt app and charged everything to our room. Never used my physical card. Seems like a weird coincidence that someone used my card at a hotel where we recently stayed. We live in California and have had no other fraudulent activity. Seems like it could be an inside job. I hope not.

    Aug 24, 2023
  • 5.0 star tripadvisor rating
    Wonderful Stay

    Went to the Hyatt for my sister’s wedding. We had such a great time and everything was so wonderful. Staff was so friendly and helpful. Love how pet friendly the hotel was as well. The whole atmosphere was so fun and we are planning to come back again next year for our vacation bc we loved it so much.

    Aug 24, 2023
  • 1.0 star tripadvisor rating
    Not more than 2 stars.

    Awful small crowded pool area. Resort overrun with chickens and smelly turtle pools. Rooms very bad, bathroom full of cockroaches. Hotel had one basic restaurant which shut in afternoons. This is the worst hotel I’ve been to, very surprised this operates under Hyatt brand.

    Aug 24, 2023
  • 4.0 star tripadvisor rating
    Vacation in Key West

    Very nice stay in Key West, oceanfront room. Spa services at Jala spa are very difficult to book even 2 months in advance. I had to go next door to Pier House to book a massage and I did that a week in advance and had no problem. Sad I had to go to a different resort for this.

    Aug 23, 2023
  • 4.0 star tripadvisor rating
    Staff is awesome

    The staff is super friendly and anticipates needs. The property is right on the water and kept clean. It is slightly aged, but everything works and nothing is damaged or out of service. A must go place for dinner! Everything is good on the menu. It’s 2 short blocks from Duval and make sure you book a room with a golf cart. Key West is a cool little place to visit and Hyatt is close to everything, but a block away too if you want to just chill by the pool and doze off looking at the ocean.

    Aug 22, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319