Caribbean style resort with open air piazza situated on the Gulf of Mexico in the heart of old town Key West. Offering 118 guest rooms with tiled entry foyers, private balconies, ceiling fans, some rooms offer a partial water view. The dress code throughout the island is casual resort wear.

Property Information

Last Renovation: 2002
All rooms non-smoking: 118
Floors: 4
Nonsmoking rooms: 118
Rooms with internet access: 118
Total rooms: 118
Total rooms and suites: 118

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $56.25 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum self-parking fee of $22 + tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $27 + tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out. Resort fee: US $45+ tax per room, per night This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies: Children 17 and under stay free with adults.
Pet Policy Pets Allowed: 1-6 nights, a $150 non-refundable pet fee will apply. 7-30 nights, a $300 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3648 reviews
  • 4.0 star tripadvisor rating
    Very Nice Property with One Major Drawback

    This is a very nice property with one major drawback - more on that later. Older property, but clean and well maintained. We had a spectacular view from our balcony - but of course we paid extra for this. The staff was just great and couldn't do enough for us - kudos to management. The location is wonderful - just next to a marina with many restaurants. Other good restaurants within walking distance. Breakfast was good with great views from the porch. We ate one night in the hotel restaurant and it was very good with good service. The bar was nice with friendly service. Live entertainment several nights which was mostly quite enjoyable. Now to the problem - loud music blasting from speakers all over the property. Even on our fourth floor balcony, we had trouble sitting and enjoying the view because of the loudness of the music. We did ask to have the volume reduced a couple of times and it was done, but it didn't take long for the volume to be back at the previous level. Perhaps this is an age problem and young people don't mind loud background music. But if you are looking for a quiet vacation, look elsewhere.

    Jan 27, 2023
  • 1.0 star tripadvisor rating
    Would not reccomemd

    I reserved my room 2 weeks before my trip to celebrate my fathers 60th bday. When we got there the receptionist said she could see my reservation but not access it.. we stood there for 40 mins while she typed and then looked confused and couldn’t get us a room. Eventually she said ok well let’s just get you in and we’ll figure it out in the morning but instead they never figured it, that lady was gone and in the morning they told us to check out! We had to find a new hotel on the fly and spend the whole day finding and then moving to a new place instead of celebrating my dad… and she said I did everything right which again was over 2 weeks prior… just a bad circumstance I guess but what a waste of time and effort. And I thought I was upgrading lol

    Jan 24, 2023
  • 5.0 star tripadvisor rating
    Fantastic experience and would highly refer/recommend!

    We just left our week long stay at the Hyatt. I would highly recommend staying at this location. Starting with the valet, Sasha, and Marcela at the front desk. Both very pleasant, welcoming, and helpful with all our requests. Oh, you're also created with a glass of champagne upon arrival! Rather than supplying you with plastic water bottles, as they did in the past, you're supplied with two refillable water bottles. They have water machines on each level but the main lobby machine offers both regular water and many flavors of sparkling water. You can even add caffeine. The hotel rooms are immaculate. Showers very nice, refrigerator and coffee service in the room. You don't pay for the coffee like some hotels. Again, the rooms are spotless. We had breakfast every morning and Kim was our server. Every dish we ordered on the menu was delicious and kim was most friendly. Again, highly recommend. oh...if you bring a car, you can park for $35. Very, very easy to Uber and don't need a car. My only negative is the work out room is super tiny. They have one treadmill and one other machine, free weights, no foam roller.

    Jan 22, 2023
  • 5.0 star tripadvisor rating
    Cold weekend in Key West

    It was the coldest weekend of the year in Key West but we still had a wonderful time. The pool was heated but not enough for me. The was a really nice hot tub and the pool bar bartenders had some fabulous recommendations of warmer things to do. The small boat advisory kept us from planned activities. We will return.

    Jan 20, 2023
  • 4.0 star tripadvisor rating
    Great location, pricey

    Very nice hotel, great amenities, location was fantastic, nice rooms. Biggest complaint was the rooms/overall cost to stay at the hotel for a basic room was extremely expensive compared to other properties of similar quality in the area.

    Jan 17, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319