General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3648 reviews
Very Nice Property with One Major Drawback
This is a very nice property with one major drawback - more on that later. Older property, but clean and well maintained. We had a spectacular view from our balcony - but of course we paid extra for this. The staff was just great and couldn't do enough for us - kudos to management. The location is wonderful - just next to a marina with many restaurants. Other good restaurants within walking distance. Breakfast was good with great views from the porch. We ate one night in the hotel restaurant and it was very good with good service. The bar was nice with friendly service. Live entertainment several nights which was mostly quite enjoyable. Now to the problem - loud music blasting from speakers all over the property. Even on our fourth floor balcony, we had trouble sitting and enjoying the view because of the loudness of the music. We did ask to have the volume reduced a couple of times and it was done, but it didn't take long for the volume to be back at the previous level. Perhaps this is an age problem and young people don't mind loud background music. But if you are looking for a quiet vacation, look elsewhere.
Would not reccomemd
I reserved my room 2 weeks before my trip to celebrate my fathers 60th bday. When we got there the receptionist said she could see my reservation but not access it.. we stood there for 40 mins while she typed and then looked confused and couldn’t get us a room. Eventually she said ok well let’s just get you in and we’ll figure it out in the morning but instead they never figured it, that lady was gone and in the morning they told us to check out! We had to find a new hotel on the fly and spend the whole day finding and then moving to a new place instead of celebrating my dad… and she said I did everything right which again was over 2 weeks prior… just a bad circumstance I guess but what a waste of time and effort. And I thought I was upgrading lol
Fantastic experience and would highly refer/recommend!
We just left our week long stay at the Hyatt. I would highly recommend staying at this location. Starting with the valet, Sasha, and Marcela at the front desk. Both very pleasant, welcoming, and helpful with all our requests. Oh, you're also created with a glass of champagne upon arrival! Rather than supplying you with plastic water bottles, as they did in the past, you're supplied with two refillable water bottles. They have water machines on each level but the main lobby machine offers both regular water and many flavors of sparkling water. You can even add caffeine. The hotel rooms are immaculate. Showers very nice, refrigerator and coffee service in the room. You don't pay for the coffee like some hotels. Again, the rooms are spotless. We had breakfast every morning and Kim was our server. Every dish we ordered on the menu was delicious and kim was most friendly. Again, highly recommend. oh...if you bring a car, you can park for $35. Very, very easy to Uber and don't need a car. My only negative is the work out room is super tiny. They have one treadmill and one other machine, free weights, no foam roller.
Cold weekend in Key West
It was the coldest weekend of the year in Key West but we still had a wonderful time. The pool was heated but not enough for me. The was a really nice hot tub and the pool bar bartenders had some fabulous recommendations of warmer things to do. The small boat advisory kept us from planned activities. We will return.
Great location, pricey
Very nice hotel, great amenities, location was fantastic, nice rooms. Biggest complaint was the rooms/overall cost to stay at the hotel for a basic room was extremely expensive compared to other properties of similar quality in the area.