Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great hotel but someone used our credit card after we left.
We were there July 10-14 and had a great time, unfortunately someone charged $446.57 to my credit card on August 17 at the hotel. I booked through my Hyatt app and charged everything to our room. Never used my physical card. Seems like a weird coincidence that someone used my card at a hotel where we recently stayed. We live in California and have had no other fraudulent activity. Seems like it could be an inside job. I hope not.
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Wonderful Stay
Went to the Hyatt for my sister’s wedding. We had such a great time and everything was so wonderful. Staff was so friendly and helpful. Love how pet friendly the hotel was as well. The whole atmosphere was so fun and we are planning to come back again next year for our vacation bc we loved it so much.
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Not more than 2 stars.
Awful small crowded pool area. Resort overrun with chickens and smelly turtle pools. Rooms very bad, bathroom full of cockroaches. Hotel had one basic restaurant which shut in afternoons. This is the worst hotel I’ve been to, very surprised this operates under Hyatt brand.
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Vacation in Key West
Very nice stay in Key West, oceanfront room. Spa services at Jala spa are very difficult to book even 2 months in advance. I had to go next door to Pier House to book a massage and I did that a week in advance and had no problem. Sad I had to go to a different resort for this.
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Staff is awesome
The staff is super friendly and anticipates needs. The property is right on the water and kept clean. It is slightly aged, but everything works and nothing is damaged or out of service. A must go place for dinner! Everything is good on the menu. It’s 2 short blocks from Duval and make sure you book a room with a golf cart. Key West is a cool little place to visit and Hyatt is close to everything, but a block away too if you want to just chill by the pool and doze off looking at the ocean.