Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Brick and BeamCasual Lunch and Dinner Restaurant, featuring sporting events. Specialty items include: Crab and Clam Chowder served in a Sourdough Bread Bowl, Ahi Tuna Poke, or Pan-Seared NY Strip Steak.
- Brick and BeamCasual Lunch and Dinner restaurant and lounge featuring sporting events. The bar is offering sporting events on 12 TV's. Great wines, 12 different beers on tab and local microbrew favorites are offered.
- The WardroomContemporary Breakfast Restaurant
- Cafe PescatoreNeighborhood Italian favorite.
- McCormick and KuletosLocal Seafood Favorite in Ghirardelli Square. Great views of the San Francisco Bay.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Air conditioning
- ATM/Cash machine
- Babysitting,Offsite†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Business center†
- 24-hour front desk
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking†
- Air conditioning
- ATM/Cash machine
- Babysitting, Offsite†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Business center†
- Car rental desk, Offsite†
- Catering services†
- Children welcome†
- Children's nursery, Offsite†
- Children's play area, Offsite
- Cocktail lounge†
- Coffee shop
- Coin operated laundry†
- Complimentary in-room coffee or tea
- Concierge desk†
- Conference facilities†
- Continental breakfast†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Doctor on call†
- Dry cleaning†
- Early check-in†
- Exercise gym
- Exhibition/convention floor†
- Express check-in
- Express check-out†
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Hair dryer
- Health club
- Heated guest rooms
- Heated pool
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking†
- Interior corridors
- Ironing board
- Jacuzzi
- Jogging track
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Meeting rooms
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking†
- Outdoor pool
- Parking†
- Parking fee managed by hotel†
- Parking lot†
- Pets allowed†
- Photocopy center†
- Playground, Offsite
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Restaurant
- Safe deposit box
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Parking area attendants
Patrolled parking area
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Secured floors
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Storage space
- Sundry/Convenience store
- Tennis court
- Tour/sightseeing desk†
- Train access†
- Valet cleaning†
- Valet same day dry cleaning†
- Video review billing†
- Wakeup service†
- Water sports
- Whirlpool
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- High Speed Internet Connection†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- On-Site Business Center†
- Wireless Connectivity†
- Wireless Internet Connection†
† Fees may apply
- Boating †
- Cardiovascular exercise †
- Fishing †
- Fitness center on-site †
- Health club †
- Hiking trail †
- Jacuzzi †
- Jogging trail †
- Nature preserve trail †
- Outdoor pool †
- Pool †
- Sports court onsite †
- Squash court †
- Tennis court †
- Weightlifting †
- Whirlpool †
- Camping †
- Children's program †
- Playground †
- Alcatraz
- Aquarium of the Bay
- Chinatown
- Exploratorium
- Ferry Building
- Fort Mason Center
- Ghirardelli Square
- Lombard Crookedest Street
- Muir Woods State Park
- North Bay Ferries
- Oracle Park (SF Giants)
- Pier 39 Shops
- Union Square
- Financial District
- Moscone Convention Center
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2666 reviews
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Mar 17, 2026Disappointing
I have never had a bad experience staying at a Hyatt until now. We arrived very early and I knew our room would not be ready but wanted to check our bags. I also asked to make sure my Hyatt account was on file. The woman assisting me was extremely rude and condescending, making it clear that I wouldn’t receive any of my member benefits because I booked through a third party. (Which stinks, but would’ve been ok if she was just nice about it.) She was annoyed about storing our bags and recorded the wrong number of bags on the luggage slip, which created issues later. The room itself was fine and the location of the hotel is good. The extra charges for the “resort fees” are ridiculous, because there are no resort amenities. There is a pool, fitness room, restaurant, and free WiFi. The WiFi was unreliable for all 4 members of my party. The fitness room was difficult to access through a makeshift corridor due to construction on the fourth and fifth floors. We did not visit the restaurant or pool. The game room advertised was not available due to construction (which was noisy during the day). I saw some other reviews with similar complaints, and management always replies that they are sorry the visit didn’t meet the expectation and they will pass it along. I can say that, based on my front desk experience, they absolutely don’t care if you are dissatisfied or unhappy. Our stay was expensive, lacking customer service, and had poor amenities. Not worth the hassle.
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Mar 14, 2026The price is not match with the entire condition of hotel
I don't recommend to book this hotel as the room and facility both are pretty old. However, you can book until thet completed renovation. I hope the entire condition of hotel will get a big improvement.
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Mar 13, 2026Charming San Francisco Hotel
Wonderful hotel with a great staff and location. I had not stayed here for a few years but I had business in San Francisco and stayed here three nights. The staff is very friendly. The hotel is spotless with a wonderful housekeeping staff. The breakfasts in the morning are delicious and quick. Location of the hotel is great you have a short walk to the water front. For business or a family trip I would highly recommend it.
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Mar 09, 2026xtremely Disappointing Stay: Rude Service, Renovation Noise, and 2.5-Hour Breakfast
Stayed at this property multiple times before, but this visit was extremely disappointing. The front desk staff were rude from the start. Despite the app clearly showing upgraded rooms available, I was not given any upgrade at all. The property is currently undergoing renovations, which created significant noise throughout the stay. I was also assigned what is likely one of the worst rooms on the property. It was the furthest possible room from the elevators and was a connecting room with strangers next door. There was constant noise from their family, including parents shouting and kids running around late at night and early in the morning. Sleeping was nearly impossible. Breakfast has also deteriorated significantly. The buffet is gone. Instead, I had to wait in line for an hour to be seated, then another hour to receive the food, and about 30 minutes to eat. In total, breakfast took 2.5 hours, which is unreasonable. As a Globalist member, the 18% gratuity is supposed to be included with the breakfast benefit. However, I was overcharged for tip. When I raised the issue, the front desk responded rudely and asked, “So you don’t want to pay?” Instead of acknowledging the mistake or apologizing, they questioned me. Being overcharged and then treated with that attitude is unacceptable. This experience was extremely disappointing and does not reflect the standards expected from the Hyatt brand.
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Mar 09, 2026
Not worth the cost
Positives - hotel was clean, comfortable and allowed early check in with no hassle Negatives - Internet was not usable, pool was freezing, room was noisy needing earplugs as could hear other guests loudly in day and in early hours
- AdvisoryA minimum parking fee of $59 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination fee: $35 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination fee: US $35 plus tax per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies: Children 17 and under stay free with adults.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed: 1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.