General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating459 reviews
Great stay in the heart of Boston!
My husband and I were blown away with this hotel. We stayed in a King room on the 9th floor. Room faced the inner courtyard and was very quiet. Beautiful decor, modern, new, perfectly clean…good sized for a city location hotel. We slept so well! The location could not be more perfect. The red, blue and orange lines are all less than minutes away - the blue line to the airport is directly across the street. We only had 2 hours for touring (in Boston for graduation) and the freedom trail is almost right outside your door. Staff was very friendly and accommodating.. we needed coffee supplies and housekeeping was there 2 minutes after I arrived back from the front desk. We had cocktails to kick off our first night before heading to the south end for dinner. I highly recommend the spicy poblano cocktail.
Convenient but noisy location
Great location, convenient to sites and public transit (T and Amtrak) but very noisy. Garbage trucks at 5am, construction at 6:30am so don't plan on sleeping in. Asked for a quieter room after one night and was refused, making for an uncomfortable 4 night stay. Rooms are tiny with minimal hanging space for clothes, jackets, and towels (only one towel hook in the bathroom). It's fine for one person but cramped for two. Room was very clean and looked like it had recently been modernized.
Booked based on location get the bus at airport to blue line and get off at state stop literally two minute walk from there. In the centre of downtown we had a deluxe room which was good albeit on main road side so ask for inward room storage for clothes very tight if your staying for longer than 5 nights like us overall great stay. I didn’t give 5 stars as extremely small safe, smalls storage wardrobe and road noise
The rooms were clean. The bed was too soft for us so not restful at all. The communication with the hotel staff started day one. They couldn’t provide answers to issue of the refrigerator. An orange and white light came on and off and none of the staff could explanation what that represented. We called the front desk several times asking for specific bathroom items and water and each time the staff delivered the wrong items. This was irritating. Also, the food in the restaurant was not as good as expected. The breakfast each day we were there was over cooked. The cook could never get the eggs right.
Convenience with comfort
Very well located and helpful staff at the hotel. They were proactive, rooms were clean. The location is the best part as it was very close to work and the key Boston spots making it very easy to step out and back.