General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating642 reviews
Don’t waste your money
Terrible, the hotel charged me 300$ (40-41$ a day) for valet when I only used the valet once and never moved or even used my car until 3 days later when we left. The 3 nights already costed 1030$. The drinks at the pool are listed between 8-10$ but they charged me 15 for a super small cup of alcohol. Absurd prices. Never will I come back
I had zero problems checking in I was able to get the extra help I needed so I could check my bags so i wasn’t worried about packing them around and having to worry about my bags and kids, made my trip was less worrisome and I enjoyed my stay in this very clean and professional hotel. Not to mention the staff were amazing nice and helpful.
Front desk manger
The front desk manager was very rude and unprofessional. He treat me and my partner as if we were criminals. Two days into our stay, they refused to give my partner his car keys and said we owed them money. My partner explained he’ll get his wallet out the car, they said no! Therefore, I had to cut my zoom call short and made my way to reception for the manager to be very rude to me. I paid for the stay on my card with no problems and there was no apology for the confusion, inconvenience or nothing. However, this was all confusing to me as during check in, I offered my card over and they told me to wait till the end of my stay. I will not be returning as I find it completely unacceptable how the manager dealt with the situation. Also rooms floors were all damaged and broken.
It is an expensive Hyatt, with poor finishes, a very small gym.
For the price paid per room, much better was expected, considering other accommodations at other Hyatts, Marriots, Hiltons, etc. The balconies are pure cement, the floors of the rooms are poorly glued. The gym is toy and small. The pool is spacious, as are the rooms. The attention of the cleaning staff is very good. Those at breakfast too, but very inefficient and uncoordinated. The entrance staff to the building is not formal and they attend to the fast. I would not go back.
Exceptional stay in all respects
Great stay - attentive staff - pool area fabulous - the on- site restaurant was fantastic. Craig the manager was particular helpful with a room change - Rooms are clean / fresh and the beds very comfortable - I will stay again