General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating671 reviews
Great Staff, Property, and Location for visiting Miami
The restaurant offerings for breakfast and dinner were very good and there are also many restaurants within 5 and 20 minute walks or you can use the overhead tram. The hotel balconies and view was very pleasant and the room itself was very modern while being very comfortable.
Great Hotel, well located, roof top pool is magical. Great Fitness room even if it is small. Clean facility, great staff. Highly recommended. You will not regret to select this hotel. I would return anytime.
I enjoyed my stay tremendously. I enjoyed the hotel decor and the chic design. The Rooftop pool was awesome. My room was large and the view from the balcony was very nice. The front desk was exceptionally nice and accommodated my early arrival. They found me a room so the I didn't have to wait 6 hrs.
Hyatt lowering standards
The hotel feels and appears understaffed. Hallways dirty, same garbage for days. Housekeeping never appeared, no water bottles, no clean towels. Baggage arrived to our room one hour after check in. It appears they are lowering their service standards.
Our recent stay was in preparation for a cruise. Our room was clean and spacious. The bed was comfortable. Dinner at the restaurant was delicious. The servers were very kind. Will return on our next trip.