Resort Details
- Arriba BajaLocated in Casa Eclipse, Arriba Baja offers a signature culinary proposal in a stunning atmosphere with panoramic views and a waterfall flowing from the ceiling into the river.• Breakfast, lunch, and dinner• Location: Casa Eclipse• Adults only• Reservation required
- Azul NogadaShowcasing the classic cuisine of Puebla, Azul Nogada offers buffet or à la carte service in a setting decorated with traditional talavera pottery. Outdoor seating and a private dining area for up to 16 guests are available.
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChiRenowned Chef Roberto Solís presents a menu that pays homage to the cuisine of Yucatán at Chi. The dining experience is enhanced with live happenings, and a private space is available for exclusive events.• Open for dinner
- ChibaliFamily restaurant with international buffet.
- CosteroCostero highlights the best of Veracruz cuisine with seafood, fish, and traditional appetizers, served on an outdoor terrace complemented by live events for a unique experience.• Open for breakfast, lunch, and dinner
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- La XentralOpen for breakfast, lunch, and dinner. This Mexican and international buffet in a market-style setting features a Cafeteca, where guests can enjoy a snack while waiting for transportation to our Parks and Tours. Departure schedules for the parks are also displayed on several screens.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Tama-MonAt Tama-Mon, guests can enjoy the best of Asian cuisine with Chef Luis Arzapalo’s magnetic sushi train, three Teppanyaki islands, a Mongolian grill, plus a dim sum and ramen bar, all in a unique and surprising setting.• Open for breakfast and dinner
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- General †Casa Sol rooftop: The Casa Sol rooftop will become a family-friendly space. Previously reserved for teenagers, this area now welcomes all guests, reflecting the hotel’s family-focused vision.
XCARET KIDSExciting new entertainment options have been added for children, enhancing our existing offerings:• Octopus-shaped pool at Casa Viento• Xiquillos Kids' Club and nursery• Lunateca• Xiquit Inn• Four slides at the family pool in Casa Vida
XCARET ADULTSAdults can indulge in exclusive areas for relaxation, socializing, and entertainment. From wellness at Muluk Spa to lively nightlife with music and drinks, options include:• Las Maquinitas Bar• Antro Xupes• Pava Jarla - Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15558 reviews
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Mar 04, 2026Bad customer service
I have been trying to contact the hotel for weeks, through phone calls(waiting to an hour on hold) emails, messenger, chat, WhatsApp and nothing!! I have a trip coming next week and I still haven't been able to do my wish list!. Their service has definitely gone down.
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Mar 03, 2026The bed hotel
The concierge it’s the best, they help us a lot, don’t lose the chance to come to this amazing resort. Also Mr Luis Inclan from concierge it’s really helpful and very informative.
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Mar 03, 2026
Worth every Penny! I can't wait to return!
I had been anticipating visiting Xcaret Hotel for quite a few years and decided to book for my 40th Birthday trip with my 2 minor children ages 14 & 7. I loved that the hotel is unapologetically Mexican, in design, art and culture and it was reflected in every sense. I usually hate all-inclusives as they tend to cater to American tastes (I'm American). Things I loved: staff was kind and attentive. Hotel is clean, visually appealing and is calming. The culinary experiences are well above other all-inclusive brands. Transportation is easy, comfortable and quick. All fun included options were well organized. It seemed to be low occupancy when I was there so I always found a pool-side chair, got into restaurants without reservations ( short wait at a few). Things that could be better: Concierge/Reservations: The pre-arrival team totally dropped the ball and never responded to my reservation requests made 30 days prior. I tried reaching out in the weeks leading up to my arrival with no response. It stressed me out as I arrived, not knowing if any of my plans were available or going to happen. I had planned for my birthday dinner to be celebrated and the staff obviously never got the memo. I didn't get confirmations for any of my dinners so I walked in on a wait-list only to be told that I had a reservation at an earlier time that was put in. Navigation: The resort is massive, and there is not enough signage to let you know where to go or how long of a walk it is to get there. I missed my dinner reservation because I didn't know how far away my room was and it took us 25 minutes to find it. There needs to be more inter-resort transportation options. I don't recommend this hotel for children under 5 because of this. Getting lost was frequent, but also beautiful as there are breathtaking views everywhere. We treated being lost as a mini-adventure. Hotel App: The hotel app (including the in-room tv app) especially the map, does not work. It would be better if the menus were available in the app or on the TV guide, as a family with allergies to be able to plan ahead. Menus: I loved the food, and how unapologettically mexican the menus are. I wish there was a bit more storytelling about dishes or the different regions that the food represented. I often didn't know what I was eating, which was fun for me, but also a bit scary for my child with allergies.
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Mar 03, 2026
Excellent vacation
Xcaret is amazing and the butlers do a wonderful job of accommodating requests! Pro tip: give your room service order to the butler with what time you hope to eat, and they can arrange the rest! We were quite happy with all the service and will be returning at some point for sure
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Mar 02, 2026
Great trip and great butlers
We spent seven unforgettable days in February at Hotel Xcaret with our two kids, and it was truly an incredible experience. Booking a room with butler service was such a wonderful addition to our stay. We were so fortunate to have Mauricio, Juan Pablo, and Yuseli as our butler team. They were amazing, kind, and attentive throughout the entire week. They left thoughtful little treats for our kids in the room, which meant so much to our family. They were always responsive whenever we needed anything. The resort is huge, and they helped guide us to the right places at the right times, which made everything feel easy and stress free. They handled our reservations seamlessly and shared so much helpful information that enhanced our stay. Every request was met with warmth and professionalism. We are so grateful for the care they showed our family. Their attention truly elevated our vacation and made it feel special from start to finish. We will absolutely be back.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.