Resort Details
- Arriba BajaLocated in Casa Eclipse, Arriba Baja offers a signature culinary proposal in a stunning atmosphere with panoramic views and a waterfall flowing from the ceiling into the river.• Breakfast, lunch, and dinner• Location: Casa Eclipse• Adults only• Reservation required
- Azul NogadaShowcasing the classic cuisine of Puebla, Azul Nogada offers buffet or à la carte service in a setting decorated with traditional talavera pottery. Outdoor seating and a private dining area for up to 16 guests are available.
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChiRenowned Chef Roberto Solís presents a menu that pays homage to the cuisine of Yucatán at Chi. The dining experience is enhanced with live happenings, and a private space is available for exclusive events.• Open for dinner
- ChibaliFamily restaurant with international buffet.
- CosteroCostero highlights the best of Veracruz cuisine with seafood, fish, and traditional appetizers, served on an outdoor terrace complemented by live events for a unique experience.• Open for breakfast, lunch, and dinner
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- La XentralOpen for breakfast, lunch, and dinner. This Mexican and international buffet in a market-style setting features a Cafeteca, where guests can enjoy a snack while waiting for transportation to our Parks and Tours. Departure schedules for the parks are also displayed on several screens.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Tama-MonAt Tama-Mon, guests can enjoy the best of Asian cuisine with Chef Luis Arzapalo’s magnetic sushi train, three Teppanyaki islands, a Mongolian grill, plus a dim sum and ramen bar, all in a unique and surprising setting.• Open for breakfast and dinner
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- General †XCARET KIDSExciting new entertainment options have been added for children, enhancing our existing offerings:• Octopus-shaped pool at Casa Viento• Xiquillos Kids' Club and nursery• Lunateca• Xiquit Inn• Four slides at the family pool in Casa Vida
XCARET TEENSTeens will enjoy vibrant spaces designed especially for them at Casa Sol, featuring:• Dixtrito 1317• La Paxanguería• New pools and water slides• Rooftop with bar and kitchen
XCARET ADULTSAdults can indulge in exclusive areas for relaxation, socializing, and entertainment. From wellness at Muluk Spa to lively nightlife with music and drinks, options include:• Las Maquinitas Bar• Antro Xupes• Pava Jarla - Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15198 reviews
-
Dec 30, 2025Do yourself a favor stay away.
Unfortunately, this was one of the worst resort experiences I’ve ever had, especially considering the price. We booked as part of a wedding group, yet were completely separated from the rest of our group and placed in an entirely different, newly built section of the resort. This made check in more difficult than It needed to be and was a major inconvenience. Communication was a major issue. We were told that someone would reach out to help coordinate reservations and plans, but getting a response was extremely difficult. Emails and inquiries often went unanswered or took far too long to receive a reply, adding unnecessary stress to what should have been a smooth experience. Service throughout the resort was also disappointing. Staff members were often rude and unhelpful, which is not what I would expect from a resort at this price point. To make matters worse, someone in our group witnessed bar staff reusing cups, which is completely unacceptable and raises serious concerns about cleanliness and hygiene. Overall, this resort did not meet expectations in any way, and I would not recommend it—especially for group events or weddings.
-
Dec 30, 2025Not well staffed for the holiday crowds
They are not prepared for large family groups or the crowds of the holidays. The reservation system for restaurants and excursions is non existent and the concierge can’t help because everything is full. Not because they are at capacity but because they don’t have enough servers , buses etc. They don’t serve food poolside and if you try to go to the food trucks you have to be dry, have shoes and a coverup. If you try to take food to poolside they threaten you with fines.
-
Dec 30, 2025
Service sucks
We Are a family of 5 which is 2 adults 3 children under 10 arrived at xcaret Mexico 2 late from a 9 hr flight delay tired it was about 2am as we were greeted at check in our nightmare began had rooms booked since feb 2025 we asked to have rooms to be side by side they advise us that the rooms they had were 5 rooms away from each other the host got a major attitude and wouldn’t hear our story as we were vtired and stressed out we asked to speak to someone above her so here comes Anthonio he was no help told us it was just a request and advise us not unpack our belonging so they could try to acomadate 2 rooms side by side the next day what help was that .we just decided to make it work all in one room we weren’t going to have our children alone that far away .so we made in the room ordered room service at 330 am . we the family fell asleep hungry and uncomfortable as room service arrived with our food at 6 am this became a joke this was getting interesting I guess late but it was there .next day 24 Christmas Eve around 12pm went back to check in spent 2hrs there and finally got the 2 rooms side by side Point of this all this could of been fixed since we arrived lost a complete day over the negligence been to lots of places in Cancun but this was the worst experience my family been thru and I sure will let my AAA TRAVEL AGENT KNOW other then that food was parks great kids loved it
-
Dec 30, 2025Another Amazing Stay
We had an incredible stay at Hotel Xcaret México, and it truly delivers a perfect balance of jungly nature and refined luxury. We stayed in a River Suite at Casa Fuego, and the setting—lush, serene, and immersed in nature—was unforgettable. The Casa Fuego butler team made our trip exceptional, and I can’t thank Juan Pablo, Alejandro, and Brandon enough for their warmth, attentiveness, and genuine care. Dining at Fuego was a highlight every time, with outstanding service from Jesus, Christian, and Eduardo, and a warm welcome from Karina at reception. The food was consistently excellent, and we also loved experiencing all the new restaurants in Phase 2. One special shout-out goes to Sebastian, our favorite pool bartender, who makes an amazing mudslide and is incredibly kind and personable. The level of service across the resort made us feel truly looked after from start to finish. If you’re staying at Casa Fuego, I highly recommend requesting this team—they made an already beautiful resort feel like home.
-
Dec 29, 2025
The vacation of a lifetime
The stag were very friendly - there was a bit of a language barrier with some But most spoke some English and were willing to assist if possible. The whole experience was just incredible from the parks, to the excursions, to the accommodations! I would love to do it again just to visit the parks we didn’t get to before.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.