Resort Details
- Arriba BajaLocated in Casa Eclipse, Arriba Baja offers a signature culinary proposal in a stunning atmosphere with panoramic views and a waterfall flowing from the ceiling into the river.• Breakfast, lunch, and dinner• Location: Casa Eclipse• Adults only• Reservation required
- Azul NogadaShowcasing the classic cuisine of Puebla, Azul Nogada offers buffet or à la carte service in a setting decorated with traditional talavera pottery. Outdoor seating and a private dining area for up to 16 guests are available.
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChiRenowned Chef Roberto Solís presents a menu that pays homage to the cuisine of Yucatán at Chi. The dining experience is enhanced with live happenings, and a private space is available for exclusive events.• Open for dinner
- ChibaliFamily restaurant with international buffet.
- CosteroCostero highlights the best of Veracruz cuisine with seafood, fish, and traditional appetizers, served on an outdoor terrace complemented by live events for a unique experience.• Open for breakfast, lunch, and dinner
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- La XentralOpen for breakfast, lunch, and dinner. This Mexican and international buffet in a market-style setting features a Cafeteca, where guests can enjoy a snack while waiting for transportation to our Parks and Tours. Departure schedules for the parks are also displayed on several screens.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Tama-MonAt Tama-Mon, guests can enjoy the best of Asian cuisine with Chef Luis Arzapalo’s magnetic sushi train, three Teppanyaki islands, a Mongolian grill, plus a dim sum and ramen bar, all in a unique and surprising setting.• Open for breakfast and dinner
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- General †XCARET KIDSExciting new entertainment options have been added for children, enhancing our existing offerings:• Octopus-shaped pool at Casa Viento• Xiquillos Kids' Club and nursery• Lunateca• Xiquit Inn• Four slides at the family pool in Casa Vida
XCARET TEENSTeens will enjoy vibrant spaces designed especially for them at Casa Sol, featuring:• Dixtrito 1317• La Paxanguería• New pools and water slides• Rooftop with bar and kitchen
XCARET ADULTSAdults can indulge in exclusive areas for relaxation, socializing, and entertainment. From wellness at Muluk Spa to lively nightlife with music and drinks, options include:• Las Maquinitas Bar• Antro Xupes• Pava Jarla - Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15198 reviews
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Dec 28, 2025Beautiful and beautifully disappointing
Over priced and over rated. The parks and excursions being included sound nice hut they aren't worth it. The resort grounds are beautiful but ultimately contribute to an over crowded atmosphere. Everything here requires a reservation and I do mean EVERYTHING. which I would typically like but unfortunately it takes days just to get your bearings in this massive and overcrowded property And don't change plans because they charge a fee for canceling a trip which was included to begin with. Not to mention, the resort is LOUD. So room location is a big deal. And they know it so be prepared for an upcharge just so you can get some peace and quiet with a room away from all the activities. Bottom line, their model is built on blinding you from the fact you over pay for activities, upcharges from rooms, photo passes, no charge fees, and cancelations for included services. Keep in mind, with the crowds the reservation is needed. So basically they are extortion artists.
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Dec 28, 2025Trip of a lifetime
My family and I traveled for Christmas and it truly was a dream. When you arrive to the resort, you no longer need to worry about a thing. Entertainment, food & relaxation are at your fingertips. The food is excellent and the included admission and transportation to the surrounding parks make everything easy and thrilling. We felt like VIPs the entire time thanks to our butlers! They helped arrange reservations where needed (although that’s not necessary as there are wonderful buffets available) and helped us navigate any plans we had.
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Dec 27, 2025Dodgy security and receptionist at Hotel Karthi
I have been staying at the Karthi hotel since 25 December. On the morning of 28 December 2025, I accidentally left my black Macpack backpack in the lobby area near the reception desk. I departed the property by taxi at approximately 11:10 am. At around 11:35 am, I realised that I had left my backpack in the reception area and immediately contacted the receptionist (Dewi). I spoke with her directly at that time and informed her that I had left my backpack in the lobby area. During the phone call, the receptionist asked me to describe the backpack. I described it as a black Macpac day pack, approximately 20 litres in size. The backpack contained cash in the amount of approximately USD 450–500, in 20-dollar notes. The receptionist stated that she was busy attending to customers at the time of the call. However, it was later confirmed that there were no guests checking in or checking out during that period. I later followed up in person with the receptionist regarding the missing backpack. She informed me that the security camera storage was full and that the seating area where I had left the backpack was not clearly visible on the security cameras. This explanation does not match the layout of the lobby, as security cameras are installed, including coverage of the seating area. Despite multiple attempts to obtain assistance, the backpack has not been recovered. At the relevant time, the lobby area was occupied only by hotel staff, with no other guests or members of the public present.
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Dec 27, 2025
Great experience from beginning to end
We had a great time at this resort. The upgraded Mexico 2 made the resort go from 10/10 to 20/10. The food alone 10/10. All the new restaurants excel in quality, service and thematic setup. Here are 4 staff member who excelled at their job and provided amazing service and hospitality. 1. At Chupe Night club 12/04/2025 : Arturo He kept our drinks going, was able to follow up on all our drink requests and even remembered us the following night. It's that type of service that makes you feel welcomed and appreciated. 2. At Arriba Baja restaurant 12/06/25: Daniela She was very accommodating from the moment we sat on our table. Was very patient with us to explain us the different dishes they offered. Gave us lots of detail in their available drinks. Gave us all the right recommendations to have a very amazing dinner. She made plenty of trips to make sure we had everything we needed. I wish more servers were as dedicated as her. 3. Xailing Cozumel ferry transfer 12/06/25: Miguel He gave us exceptional service and attention. Gave us a thorough explanation of the many things Cozumel has to offer. Lots of tips and advice to make our trip to the island way more enjoyable. He was very knowledgeable with the dynamics of the Island. It's this type of attention to detail that differentiates great tour guides to your average guide who doesn't really care if you have fun or not. Miguel wanted us to u hoy our trip and have as much fun as we could. Thanks to all his advice we did!! 4. Muluk spa 12/07/25: Joanna and Luz We went for a much needed spa massage. Not only was the massage amazing and so relaxing. These professionals were super kind, welcoming, supportive, and friendly. They made our 1hr experience feel amazing. Will definitely go back there and request them. It's one thing to have a job that requires you to be a professional and another where you enjoy your job, put extra effort and make sure your clients feel like their money was well spent. 10/10 Our entire stay was amazing. From visiting the parks Xenses, xplore by bike riding to Xinema having some of the best pastor tacos ever. The resort had put a lot of effort on every restaurant's offering and accommodation. You can tell by their specific menu and drinks. It's worth every penny staying at this resort. All their pools and lounge areas are clean and comfortable. My ONLY GRIPE that I had happened on 12/27/25 room service request at 8pm(we did the call request at 6) My son requested some tacos and a burger. 4 hrs passed and we never got the food. We called room service and they never picked up. Simply unacceptable and very poor service. Our concierge did mention not to try room service because they were struggling, nevertheless room service is literally ONE OF THE BEST FEATURES OF THIS RESORT. To negate us of this is cringe. Either offer it and have it perform as it has in the past (we've been here 7x) or don't offer it at all. The straw that broke the camels back on this is how after giving up and not getting our food, we walked to Xinema to grab a bite since by 10 a lot of restaurants were now closed. While on our way there we see a staff member with a cart delivering food to one of the rooms on the new building smh lol that's how I knew they weren't down and simply lacked on us. Unforgivable lol. Fix this Hotel staff. Room service is one of the best things this resort has. My son loves it! The food menu is actually very good. He says it makes him feel like royalty lol. So yeah work on this please. Other than this our experience was great and will definitely continue to visit. Our fave Cancun distination hands down
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Dec 27, 2025
Extremely unhappy and just arrived
I have just got to the hotel. Absolutely furious. We Put in requests a month ago and talked to numerous people via phone and email. We have just been informed after spending 20000 dollars on our family vacation there are no reservations at the restaurants we want available. The lady walked away from us and did not even show us our room. We have been here 15 mins and have as an awful experience. My husband and I are not happy.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.