Hotel Trevi

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1546 reviews

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  Best hotel near Trevi Fontana

  If you want to be in the very center of Rome, that's the place. The room was not big but sufficient for your 3 days staying tidy and done every day. Olga the recepcionist served us a couple of times in a very professional, friendly and helpful. Very well comunicated with all atractions and highlight places to visit: Nabona place, Panteon, Metro stations and of course Fontana de Trevi within 3 minuts walking distance. Very worth while roof top breakast. We definetely come back there next time.

  Nov 28, 2025
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  Great location and helpful staff

  We had a great time, perfect location! At check in we arrived a little early but luckily our room was ready. There was a man named Sall at reception who was very helpful. We told him it was our honeymoon and he took out a map and circled all the key areas we should visit. He also explained that Rome was safe however to look for pickpockets. He was very helpful. He explained our room was in the annex and the lift was small and that's OK. The building is older so this is expected. I wasn't sure what to expect in the annex but our room was very big and warm. The shower was nice and the place was spotless! It was also very quiet. Considering that the hotel is so close to the fountain and central I thought it was very quiet. Again the location is amazing, we were so close to absolutely everything and walked most days. It was also very safe. At checkout we were met with a lovely blonde lady with red lipstick (sorry I didn't catch her name) who we chatted too for a while and stored our bags for her. I found all the staff to be very nice and helpful all the time. The house keeping were also very friendly and did an amazing job each day. I was worried about going based on some of the reviews but it was a great stay and I would recommend to others

  Nov 27, 2025
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  Nightmare run down hotel

  What an absolute nightmare at this hotel. I was taken to a room in another building. Room 111, it was disgusting. The floor was dirty and ad it was ground floor when the window was open theres was crowds of people outside waiting to enter the water place/museum. People looking the window left me no privacy. Then the smell of sewers started after approximately 1 hour, it was vile, made me want to vomit. I complained at reception and was told they would sort it out. Next day we went out but on our return the smell was stronger, i had to leave the bathroom door closed but the smell was again making me want to vomit. I went to reception and spoke to a old balding man, he was disgraceful and disrespectful he spoke to me like i was garbage. I was fuming and reminded him i was a paying customer, he lacked any form of respect, care or interest, he kept repeating’madam you should have told me earlier’ bla bla. We raised voices, it was terrible. Eventually reluctantly he gave me a room in the main hotel. The other staff were quite pleasant, cleaning staff were lovely. Carpet in the room was filthy i will be posting photos on trip advisor, and the door to my room fell off the hinge, there was crawlies on the floor. I would not advise or recommend this hotel ever. The old balding receptionist guy could benefit from some lessons in customer care, not a nice person. The hotel is run down and a low rate. Only positive aspect is that it is close to the Trevi Fountain.

  Nov 19, 2025
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  ⭐ Hotel Trevi – One of the Worst Hotel Experiences We’ve Ever Had

  We stayed in the separate annex building of Hotel Trevi in rooms 110 and 112, and the entire experience was awful from the moment we arrived. 🛏 Room 110 – Filthy, Ants Everywhere & No Real Window Room 110 was not clean at all. There were ants all over the place, the floor felt dirty, and the general condition of the room was extremely poor. The “window” is a joke — it faces a wall and the bin store, so you get no light, no view, and the room feels dark, cramped and depressing. The air conditioning didn’t work, and even though we complained twice — and the cleaner told the manager twice herself — nobody bothered to come and fix it. On top of that, there was a damp, musty smell in the corridor, and noise from outside and the hallway made it impossible to rest properly. 🚽 Room 111 – Horrible Toilet Smell & Bad Maintenance Room 111 was just as bad. The moment you walk in, you’re hit with a strong toilet/sewage smell that never goes away. The bathroom felt worn out, the air was heavy and stale, and the whole room had a horrible, unclean feeling. A family member staying in that room asked to be moved because the smell was unbearable, but was spoken to horribly by the older man at reception. She was finally moved into the man building. This room also overlooks a pub so you get no sleep. Both rooms have no soundproofing so you literally hear everything other guests ge up to - I mean literally everything. Even the quietest of conversations always request the main building rather than this hell hole 👎 Reception – The Rudest Man We’ve Ever Dealt With The older receptionist was genuinely the rudest (check in Sunday) and most unprofessional hotel staff member we have ever encountered. He dismissed every issue, rolled his eyes, argued back, and made it very clear he didn’t care about helping anyone. Spoke to his colleague in Italian and the laughed and we couldn’t understand a word he said. He refused to move us, refused to fix issues, and acted like we were a problem for simply asking for basic things like cleanliness and working air-con. 🧹 The Cleaner Was the Only Good Person The cleaner was lovely, kind, and actually tried to help. She told the manager about our issues more than once, but clearly management just ignores everything. It’s not the cleaner’s fault — the hotel is simply run terribly. 🔓 Annex Building – Unsafe & Neglected The building we were put in is not connected to the main hotel. There’s no proper security, no staff presence, and it feels completely abandoned. The corridors were noisy, the upstairs apartments were super noisy as though they were coming through the roof and the walls were so thin we could hear everything. The whole annex feels like a forgotten, budget overflow block with zero maintenance. ❌ Overall Summary Between the ants, the dirt, the sewage smells, the broken air-conditioning, the unsafe separate building, and the unbelievably rude receptionist, this hotel was a complete disaster. It ruined what should have been a great trip. There are far better places to stay in Rome. We would never stay here again and wouldn’t recommend it to anyone.

  Nov 19, 2025
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  Good location but room quality a let down

  Great location. Staff helpful. But the rooms need some TLC. Clean but need some money spending on them. Rooftop terrace not available all the time only for people who have breakfast. Phone in room did not work so had to ring from mobile main number. Wouldn’t say it was 24 hour concierge service. Wouldn’t recommend for people with walking difficulties as some rooms are not at main sight. We had to walk around 100metres down a cobbled street with luggage. Although door men/women were very helpful and friendly.

  Nov 18, 2025