Resort Details
- 24-hour coffee shop
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- 24-hour coffee shop
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- Free high speed internet connection
- Gift/News stand
- Grocery store
- Hairdresser/barber
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2011 reviews
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Nov 23, 2025very nice
high level of quality and welcoming behaviour of the staff. gym, roof top, hugh quality restaurant, large rooms and very clean!
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Nov 15, 2025
Must Stay
Stayed at this hotel for a week. Great location, clean, buffet breakfast has great options and is good. Lobby bar has great service, and daily entertainment. Look for Andres, he will make sure you have an excellent experience at the lobby bar! rooftop bar has great views of the city! Service is on point throughout the hotel. Beds are a little firm for my liking. If you like birria tacos, around the corner from the hotel is a really good spot. Overall, we look forward to starting here on our next visit
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Nov 12, 20252 night stay in November 2025
Overall this is a decent hotel, it is big so it has a lot going on. The elevators can be a painful wait at times due to the many floors and guests (both staying in the hotel and attedning events plus the rooftop bar) The room was cold enough in November but the extr ablanket hidden in the wardrobe was just about enough, a second one would have been appreciated. My main annoyance came from when the cleaning person did up the room, they did not replenish neither the water nor the coffee utensils. In a hotel of this size and stature this is surely a minimum requirement.
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Nov 11, 2025Do not stay here!!
I stayed at RUI from Nov 7th-Nov 11th in room 3707. I reserved through AAA a king suite and when I arrived to the hotel I was told by the front desk that the whole hotel was booked and only had a twin bed suite available for the same price I had booked online. They made me pay 250.00 more to upgrade to a premium king suite because that’s all they had left which was not true!!! They said I would have access to the “VIP lounge” which is a joke! And free mini fridge refills the whole time I was there. The one time I went into the “VIP lounge” which offer “free drinks and snacks” had only warm beers and empty bottles of wine in the fridge. The snacks were old and stale. The mini fridge “refills” never occurred and had to remind every day! The rooftop is very nice but to get a drink it takes over 15 mins and they have all these staff just standing there! Can’t believe this hotel had good reviews! Worse experience at the RUI!
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Nov 09, 2025
Great hotel. Very minor issues
The hotel and room were very clean. The staff were very helpful and attentive. The only issue for me were the elevators. They didn’t always work as expected meaning sometimes the floor buttons would deselect when stopping to pick up additional passengers
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Self parking fee: MXN 90 per dayValet parking fee: MXN 150 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.