Resort Details
- "Northpoint" Restaurant and BarBreakfast (additional charge; included for bed & breakfast reservations)
- Accessible facilities†
- Conference facilities†
- Heated pool†
- Meeting rooms†
- Parking fee managed by hotel†
- Smoke-free property†
- Storage space†
- Sundry/Convenience store†
† Fees may apply
- Golf †Sports and Facilities nearby (additional charge).
- Gym
- Pool †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2173 reviews
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Feb 09, 2026Our stay in San Francisco
The hotel was excellent, in the perfect spot for us to explore this beautiful city We were on our holiday to celebrate our 40th wedding anniversary and this experience made it very special
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Feb 05, 2026
Best Location Ever
We arrived after a brutally long travel day to find the hotel very accommodating. When I booked the hotel, I saw all the excellent reviews and now I know why...It is literally 10 minutes to Pier 39, Ghiradelli, the Buena Vista, other fun shops AND there is a Trader Joes one block away and a Walgreens 3 blocks away. The cable car stop is on Hyde (near Ghiradelli) and we were able to walk to North Beach (20 min) to dinner. Honestly, it's so convenient and safe. PLUS they include an awesome breakfast buffet with your room. Not the sad muffin and stale coffee...no..this is fresh pastries, fruit, charcuterie, eggs, homefries, nutella, pancakes and very strong coffee. The only downside is the water pressure and the tiny toilet room :)
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Jan 31, 2026Second time staying but nothing has changed
I stayed here with partner and his sister end of last year. I came back for my mother’s birthday so I took her with my brother and niece. We book two rooms. Unfortunately, our rooms are nowhere next to each other, but we were on the same floor. Their room faces the pool, so it’s noisy with people shouting and running around. The room still smells musky. When my brother and I went to our room, the stench is stronger so I had to take my air freshener from my car just like the last time to mask the scent off. The check-in process is slow. Our first night, our 2nd room’s shower did not have any water coming out. My niece called the front desk a total of 8 times but no one was answering so she gave up. I reported this in the morning. It was only then that it was fixed. The shower has a low pressure, and it’s small for American standards. There is no exhaust to suck the steam out from the shower. Bring your own soap and shampoo. The main plus is it is easy to find parking at the hotel and its location is walking distance to the pier. However, I would consider the two hotels in front of it, and the other one is adjacent to it. I’ll probably try those other two hotels for once.
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Jan 27, 2026San Francisco's gem
Excellent place to stay, The place is clean, walking distance to the waterfront, only wish they could have more rooms upstairs to enjoy the city view...
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Jan 26, 2026
Excellent location and breakfast, but be aware of the parking fees
The hotel boasts a prime location, ideal for those looking to explore the best of San Francisco on foot. Traveling as a family, having a minibar in the room was a huge plus; it’s a functional detail that allowed us to store food, making our daily logistics much easier. Another highlight is the breakfast: the variety and quality of the products are top-tier, exceeding expectations and providing an excellent start to the day. However, the only negative point was the underground parking. I found the additional cost to be excessive, especially considering the rate already paid for the room and breakfast. It is disappointing that they do not offer a preferential rate for guests, something that would certainly have made the stay a much better overall experience.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryA minimum parking fee of $53 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryThe following mandatory fees are charged and collected by the hotel either at check-in or check-out. Facility Fee: $35 (Plus Taxes) per room, per night Mandatory fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Breakers Policy: Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.