Hotel Riu Paraiso Lanzarote

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7311 reviews

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  First time in Lanzarote

  This was my first time in Lanzarote, and my partner’s first time as well, and our experience at this hotel was truly great from the very beginning. On arrival, if you get there before 21:30, you are still able to use the main restaurant, which was a really nice touch after travelling. In addition to this, every night from 23:00 there is a snack bar at reception offering sandwiches, burgers, and hot dogs. The bar is also open 24 hours a day, which was perfect. Another big bonus is that you are allowed to take food back to your room, something many hotels don’t allow, so this was greatly appreciated. The food was brilliant throughout our stay. I have a sensitive stomach and was a little worried, but I had very few issues, which really shows the quality of the food. The hotel also has two snack bars, one at each pool, and both were great and very convenient during the day. The cleanliness of the hotel really stood out. The hotel is cleaned multiple times throughout the day, and everything always felt fresh and well maintained. One evening my stomach started to feel sore, and I went to reception for help. Unfortunately, I didn’t get the receptionist’s name, but she was incredibly kind and thoughtful and even managed to get me some peppermint tea, which helped me feel much better. That level of care really meant a lot. All of the staff I spoke to were friendly and incredibly helpful, which really added to the overall experience. Overall, we had an amazing stay and would happily return. I would definitely recommend this hotel to anyone visiting Lanzarote.

  Dec 21, 2025
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  Not worth the money, look elsewhere

  This hotel is NOT a place you go for a romantic couples holiday away. If you’re below 30 and like us have high standards, I’d recommend looking at an alternative. It is NOT a four star venue. More like a 2-3 star at a push. Food/Drinks: The main buffet during our stay was extremely crowded, and the two “restaurants” on site are just buffets. We had tried both “restaurants” during our stay, and like the food in the main buffet, it was bang on average. While you could always find something to eat, it was by no means gourmet, and we did leave the grounds 3 nights of our stay as we were bored of pizza, pasta, fish, and rubber- like chicken. The desserts were plentiful but majority were damp, and the breakfasts were very very poor, we also left one of the mornings for breakfast as the pastries are stale, the coffee was terrible/from a machine and the hot options were diabolical. All the cereals were off brand/ stale. As for the drinks, expect all cocktails to be machine made (not terrible but had we’d known it would be near €2k to drink from a vending machine, we definitely would’ve looked elsewhere). There was Prosecco on offer, radler, spirits and I believe 1 other beer. Zero ciders available, which was very disappointing. The in-between buffet options were served from a little window buffet, and they were fine, you could get chips, burgers, chicken nuggets, cheese sauce, nachos and some cheese. We are big foodies, and having tried all of what was on offer, we would rate this 4/10. Hotel amenties: The hotel is essentially two hotels connected by a carpeted bridge. The main hotel is where all the buffets and entertainment is, and has two pools, two bars and a lot of sun beds. There are a few oddballs who got up at 5am for a sunbed, but you could just as well find one at 10am which was grand. Only 1 pool in the main venue was heated, and still was freezing. The other was freezing cold. It didn’t bother us though as we prefer the colder plunge. The other hotel pools have one heated, and it’s a much quieter area, with a covered food stall “flamboyan” serving the same food as the main hotel, again nothing special. The spa was okay. It’s just 3 rooms for massages. We visited twice, and would say it’s a 5/10. The hotel itself is in parts needing some TLC. When it rains, there was a lot of flooding in parts. And both myself and my partner fell on the tiles after a light rain, as there is no grips around the hotel on the tiles. One bit of rain and it’s a death trap. The beds are comfortable, but they were two singles, so not great for a romantic night away. There’s only AC, and we were absolutely freezing night 1 and slept in hoodies. You can also hear into rooms, so we could hear the noise from the entertainment until about 11 and our neighbours quite loudly. The showers were very nice and powerful, and the TVs are mostly German, but we got Comedy Central and MTV to work in English. The rooms are fine, and the curtains blocked out the (little) sun which we got in our room, so it was fine. The curtains did have mould, and we had to get the remote replaced as it didn’t work, but it was ok for the most part. When it rains, there is absolutely nothing to do in this hotel. And why they don’t utilise their indoor venue space for movies during the day is beyond me. There’s no indoor pool, sauna, hot tub, nothing, Service: during our stay we couldn’t fault the quick turnaround of the cleaning staff, and the app allowed us to order cleaning once we left for the pool each day. The entertainment staff are excellent, and really put on a full show/try to get all involved. They really carry this hotel, as unfortunately our experience at the front desk with the staff had been terrible on each visit. We booked tennis and went to collect our rackets to be greeted by an extremely rude man who was not impressed to be serving guest. He told us best to go look at the courts first to see if they can be used, cause it was raining the day before, which is a bizarre way to speak to guests. Another time, a staff member picked up all of my food from the buffet, and started trying to move me to another seat, telling me it was closed, when there were guests all around me eating. When checking out, we asked could a taxi be called, and again were greeted as if we were asking a lot of reception, and when we were leaving, just received a look, no “goodbye, thanks for staying”, which really added to our sense that this place does not care for their guests. Location: if you’re looking to be central to the action, get your walking shoes on cause the hotel is a good 35+ minute walk to PDC new town. We initially thought we were closer, but learned very quickly it was very isolated. Had the hotel of been better, we wouldn’t have minded, but €5-€7 up and back did get annoying as we were paying to go find food which we thought we’d get from the hotel. Overall, this isn’t the four star experience we’re use to, and while the hotel has a lot of return visitors, we as a couple wouldn’t return as it’s just not up to the standards which have been set for us with other hotels in PDC.

  Dec 20, 2025
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  Family Holiday

  Family holiday celebrating my mother’s 70th birthday. 5 adults, a 3 year old and a 5 month old baby. Lovely hotel. Kids entertainment is great. 3 year old absolutely loves it and the entertainer’s work really hard and are always smiling. Drinks and food good. Room cleansing a bit of hit and miss. Didn’t get enough towels on 2 days. Shower has tendency to flood. And can only assume that the maid thought the €12 of coins I left by the TV were a tip because when we went back the room and it had been cleaned. The money had gone. Don’t leave money out unless it is for a tip!! Overall great stay. Go home tomorrow.

  Dec 19, 2025
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  Best hotel ever!

  Great experience from checking in to checking out! Every single member of the team smiled all the time!!!! Perfect!!!!

  Dec 17, 2025
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  Value for money hotel

  Pros Hotel clean, rooms very well equipped. Good choice of food Staff excellent and work hard. Lobby bar open 24h, can get Cava for breakfast from there. 2 heated outdoor pools, plus 2 non heated. Hotel app excellent, able to book specialist restaurant every night through that, also can report maintenance issues and any housekeeping such as extra pillows and all acted on very quickly. Hotel shop reasonably priced, which makes a change, and TUI reps were very helpful. Hotel very well decorated for Xmas. Plenty of sun loungers, so no need to reserve any. Plenty of entertainment during the day and at night. Cons Uncomfortable sun loungers, tip - use a pillow . Long walk to the restaurant from the rooms over the bridge, so not really suitable for people with walking difficulties. Main buffet is busy , but staff will always get you seated, and although menu are repeated which always happens with all inclusive, there is a wide variety of options to choose from a. White wine is poor quality, no prosecco but they do have Cava, cocktails are a bit sugary. Lobby bar is nice but limited seating and bare can get very busy as they are not very big. About 10 minutes walk to bus stop from outside the hotel.

  Dec 17, 2025