Hotel Promotions

Resort Details

Dining
OnSite Dining
  • Asian restaurant
  • Bars
    Beverages : Domestic beverages (alcoholic and non-alcoholic drinks) 24 hours a day
  • Canarian restaurant
  • Restaurant
    Breakfast: Varied buffet, live cooking stations and Continental breakfast

    Lunch: Buffet with live cooking stations and assorted desserts and Grill in the pool area

    Dinner: Buffet with live cooking stations, assorted desserts and Special evenings: twice a week.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 6964 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Lovely stay in a great location.

    We stayed in this hotel for the second time and are already booked to return in September. The hotel is in the perfect location, a short walk to Puerto Del Carmen one way or Matagorda and the airport the other way. We paid for a sea view and were given a lovely beach facing room, but unfortunately it was very obstructed by trees. We were also the furthest room from the entrance which was a bit inconvenient for us. It would be fine for guests who stay around the pool all day , who can enjoy the quiet pool and bar/ snacks, but we go out all day so the facilities are closed by the time we return. Also my husband cycles so had to walk his bicycle a long way to the entrance in cleats , which made unnecessary noise for other guests at an early hour. We found the room to be very clean although the shower gel and handwash had not been refilled when the room had been cleaned. The bathroom was large with decent shampoo and conditioner but the shower temperature could be variable, which would go from warm to very hot quickly. The food in the main restaurant was very good indeed. We enjoyed the breakfast and choices in the evening. The show cooking in the evening was exceptional, whole chickens, fish, ribs and steak were all delicious. Pepes seemed better than previous visits but really is just fast food which is not appealing to us. The bars generally have plenty of space downstairs but it is a shame the smokers have all the outside seating. These are situated too close to the inside areas so the cigarette smoke wafts in. Service here is very good considering how busy it can get. There is always some good entertainment on downstairs. The upstairs bar is a lovely peaceful area with good service and a great choice of drinks. The cats in the hotel provided much entertainment, especially the cat in the main reception whom we named ‘Le Jefe!' Overall a very nice stay, if we had a better situated room and put the smoking area further away , it would be much improved.

    Mar 23, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Could do much better.

    We have had 14 nights at this hotel. The hotel is in a good area. This was 2 separate hotels now both are under the same name. The main restaurants & the entertainment are all in 1 premise. This causes the sun beds to be very close together to cater for the number of guests.. The main entertainment room is not big enough to hold nearly 1 thousand people who are here at times. There is not a bar in this room & chairs are very close together. There is also entertainment in the bar area including some of what is the area during the day. They do provide a number of heaters but because the area has so many open access points it's very cold & draughty most nights. The staff are extremely friendly & all do their very best. In the dinning area we have to mention one waitress in particular Alicia she helped us on numerous occasions. The food was OK but could have been hotter. It doesn't help because the plates are at the very best warm never hot. This doesn't happen at other Riu hotels holding the same number of guests. We have got to say its not an hotel we would come back to. Doesn't fit the standard of other Riu hotels.

    Mar 23, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Louise

    Great fish and rice dishes!! The meat was often a bit dry and salad/vegetables could be slightly more interesting. Overall a really lovely stay, great service and personell.

    Mar 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Hotel

    Great hotel and staff. Entertainment was good haven’t laughed so much in years. Rooms nice and big and cleaned daily. Only thing I didn’t like was how close the sun beds were to each other also both smoking areas were right by the doors and close to the snack bar.

    Mar 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Riu

    I am very satisfied with the trip, hotel, buffet, cleaning everything was top class. The only thing that wasn't top notch was the entertainment.

    Mar 20, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319