Resort Details
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators Not Available
- Free high speed internet connection
- Free transportation
- Luggage service
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators Not Available
- Free high speed internet connection
- Free transportation
- Luggage service
- Meeting rooms
- Multilingual staff
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
807 reviews
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Jun 22, 2024Beautiful city, awful hotel
We loved Guanajuato, but unfortunately had a rough experience with this hotel. Food was not good, and clearly recycled each day for morning brunch. Furthermore, my wife’s bed (two double bed room) was infested with bed bugs - and this was the second room we moved to after our first room smelled like human excrement and was generally dirty and dusty. For the cherry on top - they double charged us, and would fake not being able to speak English to avoid consequences. I luckily speak enough Spanish and we had local friends who helped us ensure communication of this problem, but it was not resolved when we arrived home. Now five months later, the hotel has completely ignored our messages and our bank is the only one being remotely helpful. We still have not received a penny. Avoid these smelly scammers!
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Jun 19, 2024
Horrible Experience with Bed Bugs and Double Charging – Avoid This Hotel!
I had an incredibly disappointing experience at Mission Guanajuato in Guanajuato, Mexico. During my stay in February, my room was infested with bed bugs, which caused significant discomfort and ruined my stay. Adding to the nightmare, the hotel charged me twice for my stay. I had booked and paid for my reservation via Booking.com before arriving. Upon check-in, they asked for my credit card for incidental purposes but ended up charging me again for the entire stay. I immediately informed the staff, and they assured me that the mistake would be rectified and my money would be refunded. Despite my numerous calls and messages over the past months, I have received no refund. The hotel has since ignored all my attempts to contact them and has now blocked my number. As a traveler from outside Mexico, I am unable to visit the hotel in person to resolve this issue. The lack of response and accountability from the hotel management is appalling. I strongly advise anyone considering staying here to look elsewhere. This has been one of the worst hotel experiences I’ve ever had, and the poor customer service only adds to the frustration. Avoid this place at all costs. Tuve una experiencia increíblemente decepcionante en Misión Guanajuato en Guanajuato, México. Durante mi estancia en febrero, mi habitación estaba infestada de chinches, lo que causó una incomodidad significativa y arruinó mi estancia. Añadiendo a la pesadilla, el hotel me cobró dos veces por mi estancia. Había reservado y pagado mi reserva a través de Booking.com antes de llegar. Al hacer el check-in, me pidieron mi tarjeta de crédito para propósitos incidentales, pero terminaron cobrándome de nuevo por toda la estancia. Inmediatamente informé al personal, y me aseguraron que el error sería rectificado y que me devolverían el dinero. A pesar de mis numerosas llamadas y mensajes durante los últimos meses, no he recibido ningún reembolso. Desde entonces, el hotel ha ignorado todos mis intentos de contactarlos y ahora han bloqueado mi número. Como viajero de fuera de México, no puedo visitar el hotel en persona para resolver este problema. La falta de respuesta y responsabilidad por parte de la administración del hotel es indignante. Recomiendo encarecidamente a cualquiera que esté considerando hospedarse aquí que busque otro lugar. Esta ha sido una de las peores experiencias hoteleras que he tenido, y el mal servicio al cliente solo añade a la frustración. Evita este lugar a toda costa.
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Mar 23, 2024Really Bad!
I don’t know how to start but, DON’T STAY HERE… The hotel is beautiful, and the land is great. Rooms Great beds, awful TV’s, bathrooms neat and spacious. Bar There is NO bar Restaurant Food is not good, the variety is limited, and the seasoning is really bad. Service There’s enough personnel in the hotel, the problem is, no one know what to do. Waiters 0/5 Reception 1/5 General staff 1/5 The only people who are really into it is housekeeping, 5/5 Accommodations AC not working Credit card terminal not working Pool and patio OK Review Really expensive hotel, not the worst I’ve ever been to, but the worst in Guanajuato. If you can stay anywhere else, do it :)))
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Apr 21, 2023
Terrible experience, I wouldn’t recommend it to anybody.
This hotel stinks, there a sewer river by this hotel, so smells very bad, specially at night, the swimming pool was out of service 3 of the days we spent there. Very bad customer service. We got over charges on their website prices, it was actually cheaper to book there in person. The last day we spent there the room didn’t get get cleaned, no clean towels and nobody care when I complained about it, this hotel is one of the worst in my list, very disappointed.
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Dec 30, 2022
This is a scam
This place it’s like a haunted place. The wifi didn’t get in the room! Ever! Mirror in the room was broken. The worst part is there is no elevator, it’s out of service and employees hace to carry suitcases 5 floors! Bed was clean and nice. But everything else it’s almost scary!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashNoise-free guestrooms cannot be guaranteedThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. Contactless check-in and contactless check-out are available.
Optional Fees: Fee for buffet breakfast: approximately MXN 185 for adults and MXN 145 for childrenPet fee: MXN 600 per pet, per dayService animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.