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Customer Ratings & Reviews
TripAdvisor Traveler Rating
256 reviews-
Lovely hotel
The hotel is conveniently located in near Rogier Station. It’s just 2 minutes walk from the station via Exit 7. The staff were all very friendly and helpful. The hotel is well situated, being close to shopping, transport, and the tourist sites. I would definitely stay there again.
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“A Bird's Nest in Brussels”
Our stay at this unique hotel was a truly memorable experience. Themed like a bird sanctuary, the hotel's design and atmosphere created a completely different kind of home away from home. From the moment we stepped out of the elevator, we were greeted by the sights and sounds of nature. The hotel's amenities were thoughtfully curated, with books and reading areas available throughout the property. Even the drinking water fountains on each floor were a novel and refreshing touch. Toilet is tiny. But ok. Smart space utilisation. Very convenient USB type C charging facility at multiple locations inside the room. Breakfast is unexpectedly huge and satisfying. Located within walking distance of popular attractions like the Grand Place and Manneken Pis, the hotel offered a convenient and affordable base for our trip. We stayed at the hotel during our journey to Lisbon for the ISPAD conference. Small, affordable, comfortable and beautiful facility.
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Convenient location, but rude staff member
The hotel had its highs and lows. Let's start with the good stuff: its location is super convenient, right next to Rogier metro station (5 stops to Midi station for Eurostar) and approx 500 m to the North station that we used going to Ghent, Bruges and Amsterdam. It has beautiful decor everywhere—entrance lobby with spa-like smells and sounds, and our room, although on the small side, was tastefully decorated with all the essentials, including a Nespresso machine, iron & ironing board, bathrobe, slippers. A water fountain with still and sparkling water in the hallway was definitely a nice touch. The lounge and restaurant areas are gorgeous, fitting the theme perfectly with bird noises in the hallway outside the elevator. On the flip side, one of the three elevators was out of order during our entire stay, leading to long waits for the tiny elevator and there were no stairs we could use. Internet was down most of the time, so it was impossible to work. Our biggest issue with this hotel was the rudeness and arrogance displayed by a particular receptionist at check-in, which was beyond disappointing. We booked a room for a 4-night stay through IHG hotels directly, as my husband is a platinum member. Usually we've always been received very nicely but not this time. The thing was that my husband couldn't join on this trip due to a last minute emergency at work, so I came to Indigo with my daughter. Apparently this was a big issue with the receptionist even though the room was already paid for and I had the copy of my husband's ID with me. In the end, it shouldn't matter who's name is on the reservation and we really didn't deserve such a dismissive and rude attitude, at some point I wasn't even sure we would be given the already paid room. It’s alarming that the hotel tolerates such behavior, which is both disappointing and concerning. Respect, courtesy, and professionalism were nowhere to be found with this female staff member. I truly hope management addresses these issues to prevent future guests from experiencing such unpleasant encounters. Will not stay here again!
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Amazing hotel.
I have stayed in this hotel 4 times now, and I would go back. Location is excellent, just 5 minutes walk from Noord station and very close to shopping street, and main attractions. Hotel is designed with a beautiful garden and birds theme, and there is a scent when you enter, which is amazing. Rooms are beautiful, with very comfortable bed. Staff have always been so efficient and friendly. All the reasons why I keep going back Highly recommended.
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Very central
Close to the Grand Place and meters away from a metro station is conveniently located, and inside a hub of different restaurant and bars. Very nicely designed Automatic check in, a bar inside the same complex, you can walk around for evening strolls