Resort Details
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- 24-hour coffee shop
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Safe deposit box
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1614 reviews
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Dec 27, 202510/10!!
Me and my fiancé came to flor fina for our anniversary and we had Fabiola as our server. She was absolutely amazing, she was so attentive and gave us the best drink recommendations!
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Dec 27, 2025If you like cold showers. This hotel is for you.
Hotel staff that at times seem lost. When there is an issue instead of helping you they lie to your face and won’t fix issues. We complained about the water from shower being barely warm. So it was freezing when you took a shower. We asked staff 3 days in a row if they could fix this or move us to another room. Each person we talked to said they would send maintenance right away. Maintenance never came. Then we would go back down to front desk and it would be a different person due to shift change. Infact one of the people who lied right to our face was a lady who said she was the hospitality manager. Well she lied because she said she would go to our room herself and fix the issue. She never did. My wife used the bathroom on their main floor and also noticed the sink water was barely warm. So makes me think this is done on purpose. For the price they charge you should get at least get hot water. I guess this hotel thinks it’s in a third world country. The bar area and staff were nice. The coffee shop people are also nice. Front desk is where they issue lies. And the hotels policy of not allowing you to actually take a hot shower. Think I’m lying. Go ahead and waste your money. But you’ve been warned. We’ll be asking asking for a refund. Today is our last day here. Been here 4 days. Can’t wait to go to our cruise and eliminate this bad taste of poor customer service. Happy new year all.
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Dec 22, 2025
Awesome experience
Hotel Haya is great. Our experience here was awesome we will be coming back. The ambiance, the employees, everything was great. We did a quick weekend getaway for my husband’s birthday, and it was perfect.
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Dec 21, 2025
Amazing!
Everyone was amazing! The ladies at the bar were extremely sweet. Thank you to jimmy and Rico that work in valet! They were extremely helpful during my visit there
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Dec 20, 2025
Great time in YBOR at the HAYA
Excellent service from the valet tesm, Very quick and courteous. Less than a minute waiting on our vehicle when we left and check in was quicker
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashCashless transactions are availableSafety features at this property include window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Pool access available from 10:00 AM to 10:00 PM.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Destination fee: USD 22.70 per accommodation, per night We have included all charges provided to us by the property.
Optional Fees: Fee for cooked-to-order breakfast: approximately USD 10 to 25 per personValet parking fee: USD 39 per night (in/out privileges)Pet deposit: USD 75 per stayPet fee: USD 75 per pet, per stayService animals are exempt from feesLate check-out is available for a fee (subject to availability)Credit card charges are subject to a surcharge of 2.69 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.