Resort Details
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Electric car charging stations
- Elevators
- Free high speed internet connection
- Free parking
- Luggage service
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Electric car charging stations
- Elevators
- Free high speed internet connection
- Free parking
- Luggage service
- Multilingual staff
- Onsite laundry
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2028 reviews
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Nov 28, 2025Great Place to be - Finetuning required
We have been at this great location multiple times. For people, who love golf and a quiet environment this is the place to be. Breakfast great and dinner enjoyable with daily options changing. Tick in the box. The pool area though needs maintenance - sun lounger cushions were substandard, dirty and broken. Same for sun loungers. Poolside umbrellas old, rare and non movable due to massive concrete umbrella bases. Towels only available at request. Airconditioning in our Suite was leaking massively - fixed quickly but not sure if sustainably. We will pause for 1 year to visit this place and cross fingers, that issues will be fixed by 2027.
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Nov 23, 2025Relaxed luxury in a glorious setting.
This was our third visit in three years and the quality is still aspirational. We caught the tail end of a major storm but after day 2 the weather was good. Our junior suite was at pool deck level with a great view - roughly like the picture alongside. Attention to detail in the hotel is impressive. We were on a half board package and the buffet dinners were always great, with a different partial theme every day - shellfish, Japanese, Italian, etc, but with a good variety of meats grilled to order and prepared hot and cold dishes on offer. We didn't feel the need to try the additional-cost a-la-carte and Italian restautants. As the dishes change substantially every evening I made sure I tried every dish I fancied and I put on a few kilos over the week! The golf course survived the storm well and apart from evidence of over-use on the tees (it is well used) the course was in great condition and still offers a variety of challenges for golfers of all abilities. We used a buggy every day but played with other couples using trollies, and we saw some golfers carry their clubs. We heard that it gets really busy in the afternoons when the cruise ships deliver busloads of golfers for twilight golf. We had use of the spa and it was great for relaxation and revitalisation after a strenuous round of golf. It is good to get this included in the package. The hotel is adults-only and is a great example of luxury without bling and glitz. It offers relaxed comfort in a colonial-style setting that meets the needs of those prepared to pay a little more for the experience. We booked everything in a single phone call to Jet2 holidays and got a good package with complimentary car - they don't do a coach transfer to this hotel. We would book with them again.
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Nov 08, 2025Leaking ceiling in room 402
We had a leaking ceiling in our room which resulted in “dripping” overnight onto the tiled floor and despite reporting this after the first time it happened, it unfortunately happened again the night after so had not been resolved. We explained the issue again and that we had now had 2 nights of disturbed sleep and were offered to move rooms. However, no voucher/discount was offered for the inconvenience of both the disturbed sleep or the need to move room and in the end we decided to leave a day early rather than the hassle of moving rooms. We were then refunded for the night we did not stay but had to check out at normal time so not even any flexibility there despite the issues being nothing to do with us. All this was done with good grace and smiles on both sides but I think such an exclusive hotel should be more mindful of how it deals with guests that are affected by issues with the hotel. It spoiled what would otherwise have been a lovely stay.
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Nov 07, 2025
Beautifully Clean Hotel, But Lacking Warmth and Leadership
We recently stayed at Hacienda del Conde and found many things to like — the property is immaculate, housekeeping excellent, and the quality of the toiletries, towels, and bedding first-class. The buffet restaurant also offered a very good variety and quality of food. However, our room was located on the lowest level of the hotel with a poor view, and there was no help with luggage on arrival. That said, while we were at golf, my wife did later receive helpful assistance in getting our luggage to room 326. The golf shuttle was also unavailable when needed. What stood out most was the lack of warmth and visible management. Staff were courteous and hardworking, but there was no one greeting guests at the restaurant or providing direction — surprising for a 5-star Meliá property. We shared our feedback directly with the Guest Experience Manager and copied in the General Manager, but received no meaningful acknowledgment from senior management, which was disappointing given our long-standing loyalty to the brand. This is a beautiful property in an exceptional setting, but it would benefit greatly from stronger, more visible leadership to bring out its full potential and deliver the warm, personal service that usually defines Meliá hotels.
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Oct 27, 2025
Excellent Second Stay!
SECOND EXCELLENT STAY! We recently stayed at Hacienda del Conde (for the second time this year) and our stay was simply excellent. It was very nice to see familiar faces and we genuinely felt welcome (back!). Sandro was very welcoming and helpful and he gave us some great restaurant recommendations on the island! The staff went the extra mile to give us the same suite as the one we had in May (Room 605). The food at the restaurant was fantastic! The hotel is truly well managed and Naiara Gomez Bermejo (General Manager) does an excellent job! Congratulations! Hacienda del Conde is our one and only choice in Tenerife! We will be back in April next year!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSpecial cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)This property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lightingThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Know before you go: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. The seasonal pool will be open from June to October. Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 16 years old are not permitted at this adults-only property. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Facilities fee: EUR 25 per person, per day and includes use of: sauna; spa The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.