Customer Ratings & Reviews
TripAdvisor Traveler Rating1933 reviews
Last visit to a hotel that hasn’t aged well
I’ve been coming to this hotel since 2009 for my family Disney trips but this was the last time. The hotel isn’t being kept up. The toilet handle was wonkey, the shower was slow to drain, the pillows on the bed were limp and sad, the bedding for the pull out bed in the living room lacked a flat sheet and a blanket (thankfully we brought our own extra pillows and blankets) and there were only 3 towels for a family of four. We called for extra towels but ended up having to pick them up. The elevator in the front needed some work (the floor display numbers were just hanging out before some one duct taped them together) and was super slow and clunky/noisy. Hilton should really take care of this hotel. The breakfast staff were very nice and attentive - they were wonderful. The hotel itself - meh.
Not what I expected. The hotel felt like a long term studio. Definitely wouldn’t recommend for a family trip. I would wish they would explained more in detail that this is more of a studio apartment as opposed to a room for a trip.
Overall fine hotel for the area
The hotel offered a great park and stay package for the pricey area, this was the best deal for us. I had two double beds and I liked the kitchen area which was equipped with all the wares that we needed. Big space for living area which I liked. Elevator is super slow, breakfast was basic and nothing for vegans. Staff was very nice and friendly and tried to help with the noise problem we experienced. Sad people do not know how to stay at a hotel. We were not their for Disney but many people were, so lots of kids, just an FYI if you are a business traveler. In a good location, very safe and lots of restaurants around.
Nice hotel, horrible beds
The hotel was nice, the breakfast was great, the lady who did the cooking for breakfast was amazing. None of that matters when you can’t sleep because the mattress is so worn and uncomfortable. Maybe the most uncomfortable beds I’ve slept on at a hotel.
Clean but the entire hotel is delapidated and in need of repair. The beds are very uncomfortable and bedding is awful. The breakfast was okay just the usual. Pool was heated and clean. The price was a little high for the quality of the hotel