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Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Breakfast really shuts down at 9:30 not 10am as advertised
The rudeness of Brooke and the kitchen staff on duty is the chief complaint. They refused to keep the breakfast stocked so multiple families could eat before checkout. When asked about grab and go items, muffins were tossed on the counter. At 9:30AM they refused to make any more waffle mix for others to eat. At 9:52AM they yelled at a young man for trying to get juice stating that breakfast was over, he could coffee or water at the other counter. The hotel was clean, that and the young lady that checked us in was very pleasant and upbeat, are the only positives I have to say about this stay. The beds are not what we are accustomed to at a Hilton Property. If you want to be treated like a human being, don't stay here.
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Outstanding
The hotel was conveniently located with plenty of amenities in and around the location. The room was comfortable and clean with a full fridge and stocked dishes for use. Also a gym was available for workouts.
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The Place to Stay in Leavenworth Kansas
Clean, safe and well run. The staff is personable and professional. Located in the historic district with lots to see and excellent restaurants within walking distance. The workout room was excellent.
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Not the best
Had to wait for our room for about 30 minutes we showed up at 3:30 check in was 3 waited till 4 then once we got the keys to the room got up there and there was someone “inspecting the room” which was really awkward cause she said the rooms been ready just hasn’t been inspected and the reception guy never told us how much was being charged either which is weird to me. The hotel lobby smelled like the sewage was backed up or maybe just really bad BO. The room had the energy efficient thermometer on the wall set it to the lowest temp left came back room was 80 and miserable took like 6 hours to cool to a temp that you could bare and it was now 3am so didn’t sleep good upon check out asked for a receipt and the receptionist was counting the till and said it would be a minute so we grabbed breakfast and they still couldn’t figure it out took another 15 minutes before we got a receipt and the lobby was still smelly all in all one of the poorest times at a hotel
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Wonderful Place to Stay
This was the first time to stay in a Home2Suites. All of my group agreed we will look for this hotel chain for future trips. This particular hotel was amazing. The room was large, the beds very comfortable, the breakfast quite pleasing, cost was very reasonable, and the hotel clerk was the topping to make the stay the best. We want to say a special thank you to Rhonda. Besides the hotel being first rate, Rhonda made the stay perfect. She knew how to make us feel welcomed, appreciated as customers but at the same time gave us a warm feeling of friendship. We appreciate Rhonda.