General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1059 reviews
Life's not perfect but they made my trip perfect!!!!
In life nothing is ever perfect. However in the service industry, it's the employees reactions that make or break the situation. I had a couple small things come up on my stay. The staff Exceeded expectations when fixing those situations and did it with a great attitude and no blame. Problems go away immediately when you're treated like this. It might not be a 5-star hotel. But the staff is a five-star staff!! I will be back soon and recommend to everyone
Nice location - needs TLC though
Ava was really helpful and a nice receptionist. We got a great appartement with harbour view – that was awesome. But the kitchen could really use some more equipment – we only had one cup and not really much cutlery to cook. The carpet could use some renewal and cleaning just as the curtains. Otherwise, it was a very pleasant stay und we enjoyed the Christmas decorations.
Excellent customer service
Our group ended up at this hotel after a last minute change to our plans. I just want to give a shout out to Russ for his fantastic customer service. We showed up relatively late with a couple carloads of tired children and the hospitality and friendly service we received really turned our experience around. Russ and his team are doing a fantastic job and we felt a very warm and welcoming atmosphere overall. The hotel rooms with balconies are massive and have a decently equipped kitchen. The beach was a quick walk and the restaurant downstairs was a very pleasant surprise. Thanks again for the hospitality Russ. Much appreciated from us here in Canada.
Much better than I expected
When I booked online I was a little unsure of the property. The price was good so I was a little apprehensive, Boy, was I surprised. The location was excellent with the beach being a short 2 blocks away. Several restaurants and stores nearby. My check in was quick and efficient. Russ took care of the one glitch I had at check in. He upgraded my room and even helped us find our room and carried up some of the luggage!! What front desk person does that? I felt more than secure at the property, it felt like it was tucked in and on a property by itself. There was plenty of parking and it was close The rooms were a little dated, but for the price how can you complain, additionally, the property amenities more than made up for it. I couldn’t believe how comfortable the beds were. I have stayed in a lot of hotel rooms, but I slept perfectly in these beds. The whole area is very kid and family friendly!! Don’t overlook this hotel! It’s a good price for a good property. You won’t be disappointed!! Thanks again Russ for going above and beyond!!
Great hotel with great front desk staff
Great location near several restaurants and shops and right across from beach. We stayed in the 1 bedroom suite. Major shout out to Russ at the front desk for helping make our stay even better with some last minute changes we requested. Great staff who are very helpful.