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Customer Ratings & Reviews
TripAdvisor Traveler Rating920 reviews
We stayed at the hotel from May 10-12 2023. We first got a room 3109 which AC did not work and Shower was broke. Maintenance came and fixed shower and said AC was working. It was 72 in the room set on 67. We dealt with the heat that night then left room early in the morning and returned to the room temperature 77 degrees. Called maintenance again who said it’s working but watch it go up another degree while in the room. They finally decided to give us another room at like 7pm. We ate at the Loma cafe which is the hotel restaurant and had the worst service. We got sit down and brought drinks pretty quickly then waitress came back to take orders. We never saw waitress again for 30 minutes while we wait for food. Waitress comes brings half our table food and we advise her we need refills. Waitress disappears no refills and still half food missing. Finally after 15 minutes of having only half our food I had to go get the waitress who said oops I’m sorry some one else must of taken your food. Had to wait another 15 minutes for rest of our food and refills. For not being at the hotel very long it was one of the worst hotel stays we have stayed at in a very long time. The only good was that they finally moved us rooms after 3 maintenance calls.
Extremely friendly front desk staff. I was placed in the newly renovated tower. Parking felt secure and I felt safe walking across the boulevard to the nearby restaurants. This is my first time staying here but definitely not my last as I’m here once a month. Thank you Holiday Inn for making me feel welcome.
I would stay again, but only in the main building, which seems to be nowhere or recently renovated
Typical Holiday Inn facilities : I stayed in one of the suites located in the main building , and had all extra room to assemble and prepare my bike as I started my ride across America. Be aware of it: this hotel has secondary buildings, and those located away from the main building, seem to be smaller and older Breakfast included, a voucher that covered hot meals and friendly staff
There are better options closer to Liberty station
I stayed here for a few nights in late March. The staff was nice and helpful. The lobby is probably the most attractive part of the hotel. I had breakfast once and it was good and reasonably priced. The waiter was excellent. I was in the front tower above the lobby from what I can tell this is the best of all of the rooms available. The good - Location is great for accessing the restaurants across the street , water pressure in my room was very good. The bad - the room AC would stay on for only 2 hours at a time , several of the bulbs in my room were burnt out , the couch smelled and was pretty worn. The entire room could use a deep cleaning. My room smelled like pot one evening. I doubt very much I’ll stay here again .
We stayed at the Bayside prior to a trip to Mexico and again upon our return (we were not able to cancel the return reservation). First , I'd like to say the staff was very friendly and helpful! After checking in and arriving at our room, the key card would not work which required a walk back to the front desk. The key card would still not work, which required a long wait for the maintenance person to let us in and repair the door. As evening approached, the heat would not work and maintenance was called once again (twice). We were not able to turn off the shower and it dripped constantly. Also, when we tried the coffee pot it would not work. On our return trip, we had the same incident with the key card not working which once again required a long walk back to the front desk. We were given a room on a floor where construction was being completed (the floor was covered with plastic and construction noise was heard all day as well as dust everywhere). When we inquired about the room on that floor we were told the hotel was full. We had inquired about a shuttle for the airport which we were told was at 4:35 am sharp and to be at least 5 minutes early. We waited in the lobby until 4:35 and were then told that the driver would be late and not arrive until 4:45 at which time a cab was requested to take us to the airport. When we left in the cab, the driver was still not there. Glad to see the hotel is working on remodeling, but at this time I would not recommend staying there, especially with the high rates that are charged