Holiday Inn PARIS - PORTE DE CLICHY

Customer Ratings & Reviews

TripAdvisor Traveler Rating

522 reviews

• 

  Super hotel

  Great hotel with lovely staff. Well priced bar compared to restaurants in the area. Good food & drink. Lovely room. A little outside of the city but easily reachable by metro

  Dec 02, 2025
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  Poor standard hotel - wouldn’t recommend

  Poor 4* hotel in my opinion. Starting with the good points - staff were lovely, rooms were a fair size with decent amenities of a kettle, iron, tv etc. restaurant and gym on site. Short taxi/metro ride to sites. 12pm late check out. Restaurant on site, ate here the first night and had a pleasant meal of sea bass, which was cooked lovely & at a reasonable price point especially for a hotel restaurant. USB ports and USB-C ports next to the bed which at handy for charging phones etc , without adapter plugs for international guests. Negative points - gym was literally 2-3 pieces of cardio equipment and was the smallest hotel gym I’ve ever seen, barely useable if more than one of you is in there. Breakfast was abysmal, with no basics - such as no fresh fruit (tinned pineapple only), no granola, no butter etc & seat yourself so very few tables left available with 1-2 people spanning across large tables etc. wouldn’t recommend the area, as it’s a business district that’s quite rough - lots of homeless etc, felt unsafe running solo with headphones, a feeling I’ve never had on an international business trip before. First night was so noisy with the windows open that me & another guest (in another room) couldn’t sleep at all? But couldn’t have the window closed due to poor aircon units. During my 4 night stay, despite marking my room as wanting to be made up, my bed sheets were not changed (I know this due to a small mark I made accidentally on night 1), and there was a used pillowcase under the bathroom sink the whole time during my stay - presume the cleaners have used this for mirrors etc, but let t it on day 1 and it still remained there on day 5 (photo shown) marks all over the bathroom walls, and the shower head was not useable as it was broken and fixed in position on the hook, away from the actual shower. The shower also peeled away black marks, leaving debris all over my hands when used and also leaving an unclean feeling. attention to detail lacking - marks on the wall, tv not straight, artwork worky etc. Would not recommend & probably wouldn’t return

  Sep 06, 2025
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  Air con not working in summer

  First night here and the safe in the room does not work. Called the front desk to ask for help with the safe and was told someone would come there. Nobody showed up. Went to the front desk and asked in person if they had a safe deposit box at reception -- no dice. Agent then came to the room but she could not get the safe working and said would try again tomorrow. Agent also not able to get air conditioning working. I did not ask for or need a fan but that's what was brought next. Room has a stool but not a proper chair. Small room on 8th floor with awkward layout.

  Aug 08, 2025
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  Rebooking in the future

  Amazing team working the front desk, excellent customer service and very nice. Rooms were clean and provided everything we needed for our stay.

  Jul 28, 2025
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  Not sure I'd return...

  We checked in for one night, no upgrade given as a Diamond Elite member which was a shame particularly as they had coach groups staying who must have good all the premium rooms. The room was quite small, the door barely opens because the bed is in the way. The room did have all the necessary amenities but our big angst was broken or partially working air-conditioning. It was scorching in Paris with temperatures up to 34 degrees and in the room at night these temperatures didn't go down. Reception couldn't do anything as it was late and they were fully booked. Breakfast way okay, but not a huge amount of choice, nice pastries but the orange juice wasn't fresh and items had not been restocked as we were getting closer to 11am which is when breakfast finishes on the weekend. More should be done to improve the quality of the breakfast service. During the course of our stay I witnessed several people complaining to the front desk, in some cases their room wasn't ready after 3pm. In others it was about charges and it generally gave an impression of quite a chaotic hotel. Which was a shame, the decor and lobby area is really nice. The guy at the bar was really lovely and gave great service. The next day I spoke to the receptionist about my experience with the aircon, she actually couldn't have cared a less until I insisted to speak with the front office manager. Clearly not empowered to offer anything more than an apology which was really poor. To be fair the front office manager was good and came up with a fair solution which I feel represented a genuine apology.

  Jun 28, 2025