General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating565 reviews
Everything you need for a comfortable stay.
Convenient location close to beaches, restaurants and activities. Secure building with inside corridors and keyed entry. Plenty of free parking. Room has fridge, microwave, table and chairs. Bath has nice showerhead and pumps with Dove soap and bodywash (my favorite) instead of those little bottles. Wish the pool area was larger. Favorite part of our stay was the expansive breakfast! Hot eggs and sausage, toast, muffins, cereal (including hot oatmeal), fruit, yogurt, juice, and a fresh make your own pancake machine. The best part was the yummy warm cinnamon rolls! The coffee station even had flavored creamers. The breakfast area was large and clean and constantly being filled and maintained. It's too bad the area wasn't open for lounging during the day.
Holiday Inn San Diego Sea World Beach area gets a "D" minus
We have stayed at many Holiday Inn Express Hotels; sadly this was the below IGH standards. The luggage cart had flat tires. Only one elevator seemed busy most of the time. Many kids were playing running the hall ways. The carpets were soiled. A musty smell in both the halls and our room. The décor of the rooms were tired. The breakfast not well stocked. In the hallway marijuana could be smelled. The room attendant entered our room using her key without knocking first. Loud Ice machine in the hallway. Overall, We just did not feel safe. All these issues were brought to the attention at the front desk and meet with very little interest to remedy the issues.
Not flexible when it comes to COVID
I made a hotel reservation 2 weeks in advance. After the first week, I came down with COVID, and contacted the hotel. The hotel manager was very inflexible, and charged me $350. It made no difference that I have COVID, I have to pay the $350 for the first night stay. Do not stay at a hotel, where they do not give you options. I will not stay at another Holiday Inn, and I have stayed at 3 of them this year.
No More Holiday Inn Express For Me - Ever!!
We were given this hotel as part of a package deal for the San Diego Zoo and the Wild Animal Park. I could have done much better on my own. It started with parking. If you wanted to park near your room you had to park in a tiny paved area enclosed by the square building. Difficult to get into and out of the spaces. The "pool" is about 8 feet square and enclosed in a ten foot high cement wall. The room keys didn't work the first time I tried them so I had to go all the way back to the office to get that fixed. The person in the office told me it was my fault, that I had demagnetized them. I explained to him that the keys had been in my pocket, no where near my phone or anything else. The new keys worked. The room was not clean to start with and never got cleaner. There was caked dirt in the corners of the bathroom and something dark in the grout along the bathroom wall. You practically had to step into the toilet in order to open and close the bathroom door. The shower was in the bathtub so you had to step into the tub in order to shower. That is difficult for some people. The shower head was caked with calcium deposits. The rooms were not cleaned or beds made unless you requested it each morning. The free breakfast was nice. It was in large room, with lots of tables and a pretty good selection of food. Hotel was noisy at night, people running up and down the halls on the second floor (we were on the first floor). The front desk wouln't do anything about it.
Location great, hotel in need of an update
This is a conveniently located hotel in San Diego - didn’t have to go too far to find food or basic shopping. My family and I stayed in two rooms. The rooms seemed pretty old, and in one of the rooms the heater did not work, and it was needed for the cold night that night. The breakfast room was extremely crowded, but we went toward the end of breakfast so it was understandable. Overall, I think a refresh of the rooms would be ideal and make this hotel more appealing to guests.