General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Daily housekeeping services are not available at this property and there is a nominal fee for towel exchanges. Please consult hotel upon arrival.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9183 reviews
Need updated furniture
I’ve owned here for 25 years the grounds always look great. I do have my personal issues here but I’m going to address them at my update meeting. Pools have been extremely crowded and difficult to find places to sit
Good facilities but avoid the Time share sales pitch
Great venue for the family, Golf on site , 3 massive pool complex’s . The West village villas are a good size but becoming a bit tired. Good access to Disney and all the other attractions which are reasonably close by. Final comment it’s becoming very expensive and note tipping at 20% is the norm and expected .
This was our fifth time staying at HIOL. We previously have had great experiences and recommend it a ton. This time was different. Our hotel room was old and dirty. Hair was found all over the bathroom. Blow dryer was filthy. Sheets were dirty. Hotel was very old and outdated. At the pool we purchased drink cups for our kids to refill for the length of our stay, but the pop machine was never working. Waste of $20+ dollars for each cup. We spoke to the front desk twice about switching rooms due to the lack of cleanliness and both times the representative laughed at us and said yea right. Nothing we can do. Very disappointing considering we have been here many times and never had issues. Unfortunately we will be staying somewhere different when we are back in Orlando in the fall.
Unit very dated
I was not impressed with our latest stay at Orange Lake. The unit’s interior was dated and old. The carpet was not clean, just vacuumed. It was situated where golfer peppered our unit’s walls, roof and our car with golf balls. The very was unsatisfactory.
Beautiful resort with lots of amenities for children. Conveniently located by shopping and restaurants. Lazy River and pools were well kept although pool tubes were $9 each per person for the lazy river. As is typical, everything in that area was quite pricey. Villas were well kept and a shuttle would get you wherever you wanted to go in the complex.