General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Daily housekeeping services are not available at this property and there is a nominal fee for towel exchanges. Please consult hotel upon arrival.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8783 reviews
Amazing resort-lots of activities to do with my wife. A nice walk in the morning then played bingo and after relax by the pool in the afternoon then bag toss shuffleboard or putt putt ( Whatever we felt like) lots of restaurants on site. I could even go golfing on 1 of their 4 courses. Unit had everything needed. Tony (Mgr Engineering) made things right very quickly What a fantastic stay
Very nice resort close to all the Orlando attractions. Plenty to do on property also. Golf course, tennis, four pools, walking paths. We didn't try the restaurant this time but have eaten from them before and food was g9d.
Nice place. Lots to do for adults and kids alike. Units are older but appear to be well maintained. Good restaurants and bars. Warning…. VERY aggressive timeshare sales. Lengthy delay at check-in as they held room keys and parking pass (thus us) hostage while insisting we must attend their sales pitches ( including on-site RCI reps). Repeatedly declined to no avail. Had to be very blunt to get out keys and get out of the lobby. Then got repeated sales calls to our room for two days after check-in (5-6 per day), even after answering and telling them we were not interested, they would not stop. Finally one young male in the phone agreed to put the “no” in the call system. Really put a damper on our overall experience.
Too many old dirty building.
Beautiful resort and then you get stuck in a very outdated and dirty room. I paid good money for this gold crown and get a old dirty room. These resorts need to keep up the property and members pay to have this done.
The Good and The Bad
My family chose Holiday Inn at Orange Lake for the amenities and size of the Villa as we planned to hang out for 4 days and site see for 3 days. The 3-bedroom Villa in East Village is huge! Loved the jacuzzi tub for one in the primary room, however it was nasty and had to be cleaned prior to use. The furniture in the family area needs to be shampooed. The kitchen is outdated and needs additional items to making cooking easier (even something as simple as a measuring cup would have been helpful), but it is functional, and the table fits a large family well. The A/C didn’t work, but we were lucky the evenings were cool and just opened the windows. I was a sucker and agreed to timeshare sales pitch tour. Yes, it saved us money, but it was disappointing on a couple levels. First, the 90 minutest turned into 150 minutes. Every time you politely said no, there was another pitch with a different person. Some of the sales staff were rude when I objected. We bought the 7-day fun pass at a discounted rate, due to the sales pitch. However, we were not able to use the pass 3 days due to the amenities being shut down. This was very disappointing. When I asked for a refund for the days we were not able to play putt-putt or climb the rock wall, the staff gave me the run around the reception area, literally. All the staff said it was not their issue and sent me to another department. In the end, no department would issue a refund. The amenities, when open, are nice. The lake is closed. The putt-putt at River Island is has a rubber surface and creates an oouji board experience. I don’t know how else to explain it. The ball went in directions unimaginable and unexpected. The putt-putt at West Village was old school, which was nice to know where your ball was going, however artificial turf was torn in many places and in need of much repair. We loved the lazy river, the kids said the slide was fun, and they spent numerous hours play water volleyball. The courts are nice too. I do wish it wasn’t so difficult to get the lights turned on for the courts at night and there was more knowledge provided to know where to check out items needed to play tennis, basketball, pickle ball etc. (By the way, check out is in the marketplace and different putt-putt areas.) It would have been helpful for the staff to know things as well. Most employees aren’t aware of what is provided at the resort or much less where to go. The landscaping is gorgeous and there is a Publix nearby as well as shops and restaurants. The location of the resort is not ideal if you are planning to go to the Mecum care show. Speaking of restaurants, the food we had at the resort was delicious.