General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Daily housekeeping services are not available at this property and there is a nominal fee for towel exchanges. Please consult hotel upon arrival.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8887 reviews
My return to orange Lake
Orange lake is like a well oiled machine. My visit was very nice and in fact pretty flawless. They provide all the tools needed to have a great stay and the rest is up to you. Actually it is a perfect spot for families with children, but if you are just looking to destress and relax it works as well. Our unit was so relaxing.
Use to be one of my Favorite Resorts
We visited Orange Lakes back in 2009 and it was marvelous. Sad to see it go downhill. It all started with my initial reservation. The person on the phone promised I would be guaranteed River Island if I paid extra (about $100/night) versus the $149 rate online. I agreed because that is a great section of the resort. Upon arrival at check in, and after waiting over an hour in line, talking to three different agents, I was given River Island but had to pay an extra $120/night. I am now at $369/night. It was late, I was tired, so I accepted. The next day I got a call from the front desk. I thought it was to apologize for my initial experience. Instead it was a time share salesman who was trying to get me to take a tour. When I declined, he was extremely rude and asked why I even picked up the phone. Next, I learned that not only are towels not available poolside but that if you misplace the ones in the room, you get charged $25 per lost towel. My kids were panicking every time they misplaced their towels. We were never told of this policy when we checked in. Those were the worst parts. Some additional things to consider: -While there is a Publix on the grounds, their prices are almost double a regular store further away, -The pool bars are fine but the drinks are very expensive. -Speaking to a few owners, they said the resort has declined vs when they first joined. -There was a raccoon near our building who ate the trash barrel near the building entrance. -Check in is really long regardless the time of day. -The rooms and pools are nice but not worth the above aggravation. -When I called IHG upon returning home, to relay my experience, it took a long time to get a real person. When I did, they claimed that because it is more of a Timeshare vs a hotel, there is not much they can do. Sadly. if I return to the Orlando area, I will be spending my dollars elsewhere.
Excellent accommodations, very spacious, we stayed in the North Village. Holiday Inn Club Vacations at Orange Lake Resort is well maintained and everyone is very friendly and helpful. There is so much that you can do at this resort.
Beautiful, comfortable and fabulous amenities
We came to do Disney but we needed down time and this place was perfect. Floating in the lazy river was wonderful although I could do without the water dropping from the bridge on my head! Rooms were large and had more than expected. Definitely coming back.
Very bad experience with RCI
The hotel is very good, but RCI services was horrable. It had failed very much. Since the infromation of what was the unit reserrved troughout the many contacts we had done with customer services. We had good service from RCI reps, only in the hotel.