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1616 reviews-
Inconspicuous building amongst the buzz
Very patient front desk team! I came in very odd hours and they tried their best to make everything comfortable and easy for me and accommodated to my request to change rooms. There are many great supper ( even at 2am! ) places and many nice breakfast areas as well. Very very centrally located place
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One of the best Hiltons worldwide
Certainly one of the best Hiltons worldwide. And I have stayed in many! Thoughtfully decorated, high quality finishes and just one of the highest standards I have experienced anywhere in the world. The location is perfect (within the city walls) breakfast offers an immense selction of specialities and the team is the most friendly and helpful. High Tea and Cocktalis&Dinner in the Executive Lounge were very good and as an elite Hilton Member you will get all the recognition one could hope for. The 30 Meter Pool is an excellent Plus for a swim any time of the day.
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Very welcoming
Our stay at the Hilton Xian was fantastic! The room was spacious and comfortable, providing a great place to relax after exploring the city. The staff were incredibly helpful, especially Jones, the chief concierge. He went above and beyond to answer my numerous questions and provided excellent recommendations throughout our stay. While the breakfast buffet didn't have halal options, there were other restaurants nearby by taxi. Overall, a very enjoyable stay, and I would definitely recommend the Hilton Xian to others.
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Amazing Team at the Xi'an Hilton
Concierge: Jones Zhao Extremely patient, helpful, knowledgeable, and going the extra mile to help us with sightseeing programs & arrangements, sorted out our payment mix-up, even helped guide download WeChat & Alipay to make payments. He does it with a warm & friendly smile, making us feel well looked after & safe. Housekeeping: Room attendant & supervisor were very attentive to detail as well as our needs. All amenities are well-stocked daily. Room always done without delay. They do all they can to make us comfortable. When we felt warm, they took initiative to send over a dehumidifier, refill water daily & opened room windows for us. Upon check-out, quickly checked to see if we left anything behind (which I did leave my handbag on the bed & forgot). Also offered to help with luggage. Public toilet: The toilet was well-maintained, clean & well-stocked. Service Staff: Service staff including chef greet guests with a smile and are observant. They approach to offer assistance when they notice we are a bit confused on our first day. Tables were also always promptly cleared. Executive Lounge: Staff very friendly and welcoming. Supervisor Guo Pan provided what I would call outstanding service. My husband & I took some fruit & saw some longan left and enjoyed it. We finished & got up, walking out to go back to our room. The supervisor asked us to just hold on for a while. It was our 1st evening there & we asked why she asked to wait for a bit. She said she saw we liked the longan & she had asked the kitchen to check if there were any left. She says there is not much left, & it's on the way up. She then handed the bowl the kitchen sent up to me for us to enjoy in our room. We were so touched by her gesture. We really enjoyed our stay, and the staff made us feel so much at home. Congratulations on having such a great team!
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Perfect
Perfect hotel to explore the city. Close to the City Wall and many other attractions. The metro station is just a few minutes walk away. Amazing breakfast buffets. One of the best I ever had. Reasonable price also. I would for sure choose this hotel again.