Customer Ratings & Reviews
TripAdvisor Traveler Rating1993 reviews
Not a resort experience
The hotel is in a beautiful spot and the room was clean. I had pd online for a pool view but we were put on the 2nd floor with a view of cement. We asked for an extra pillow but never received. I wouldn’t rely on the hotel shuttle - I waited for over an hour at the airport after returning our car and the next day when we wanted to go to the airport the shuttle never appeared and the staff booked us a complimentary Lyft which we were thankful for. Loved the pool. We couldn’t eat outside upon arriving as there was a private baby shower scheduled. With a resort fee of $28/day think they could improve the resort experience.
Lovely hotel in a great location!
Hotel was nicely appointed, clean, and well kept. Room was a good size with a mini-fridge, microwave, and sinlge cup coffee maker. Pool had plenty of lounge chairs and towels. Breakfast buffet was yummy (if pricey). Wish it had been clear that the daily destination charge had to be applied to in-house purchases daily. The Location was great! Walking distance to shops and restaurants (inckuding Publix a few blocks away and Ruth's Chris steakhouse across the street) and a short drive to literally anything else you might want/need (drugstores, outlets, shopping, etc). Would definitely stay here again!
Sowaya helped me during my stay and made it enjoyable :) had a nice experience thank you to the hotel staff . The who hotel is very beautiful and the courtyard was always nice to go to! I recommend this hotel highly!
Everything was perfect and clean. The staff was extremely helpful the entire stay. I would definitely stay here anytime I am in the area. All of the events were staffed appropriately and timely. The key cards don’t always work on the elevators.
It was an amazing experience!!! Can’t wait to come back next year! My company uses this hotel to have the conference of the year and it’s always an amazing time! The service, the luxury, the food, the staff, everything is amazing!