Hilton Tulum Riviera Maya All-Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1977 reviews

• 

  Nice Resort!

  We (family of 4/2 teens) visited at the end of March (week after March break). Trip from airport was just over an 1hr ... we only had two other hotel drop offs so that helped. Arrival - check in was no problem. When you arrive, the hotel seems small until you realize that it curves all the way around the cove - definitely walkable but there are frequent shuttles if you prefer. Shuttles are on the main road/stop in front of the beach, but you can walk under cover the whole way from building to building if you choose to. We were in Casa 6 (furthest from the main building but closest to the kid's pool/splash pad and the second buffet) - the splash pad is awesome for younger kids and there is a kids and teen club near Casa 6. Room: Very nice - modern and very clean. I did notice other comments about the glass shower/toilet door: they are frosted so we avoided turning on the toilet light and then you weren't visible (obviously only impacts friends' trip or older kids etc) Beach - read many comments about the beach before going: The hotel complex is on a rocky outcrop - the main swimming area is a bay (created by a break-wall) to shelter from the waves and most of the seaweed. The floor is rock covered by sand so I would strongly recommend water shoes. Shallow entrance so good for little kids - deepest part near be break-wall comes to your chest so very safe for those who are nervous swimmers. We saw lots of fish...didn't even need a mask/snorkel so great for kids. Seaweed moves away from the main swimming area towards the far southern part of the beach where it's picked up daily. Very little impact. Plenty of chairs and umbrellas - towels avail right on the beach. Food: Very good overall. Note for a la carte bookings you do it online - you can only book a couple days ahead to make it fair for everyone. Note to check the schedule because some days the buffet isn't open at night...there is a lobby bar where you can get a burger,wings etc if you don't have an a la carte reservation. General -Everyone speaks English ...assuming a job requirement since it's the most English I have ever heard spoken in a resort. Even the music was mostly english. -Staff are lovely, very friendly and helpful. -Not sure if it's the time of year we went, but it was very windy at night - I would be sure to pack something warmer just in case. - Wifi across the resort - worked very well. Pet peeves - very little tipping noticed and people at the beach ordering (in some cases demanding) drinks and then leaving before the waiter came back - so rude! Overall, very nice resort with great food.

  Mar 31, 2026
• 

  8 days in paradise

  My husband and I spent the last eight days at the Hilton Tulum Riviera Maya as part of the fitness vacation exchange. We taught sunrise yoga and beach Bootcamp for 6 of the 8 days we were there. We couldn’t be more impressed with the Hilton’s amazing staff of entertainment hosts including Gio the entertainment team manager and our amazing daily host, Monica! They made sure we had everything we needed for the week to host incredible classes in paradise. I was even asked to be a part of teaching sun salutations as part of their weekly Mayan ceremony. This was a once in a lifetime experience that I will always remember! I am gluten free and was so impressed how the restaurant staff went above and beyond to make sure I had everything I needed and accommodate. The manager at Vela Sur even walked me around the buffet to make sure I knew what choices were available to me. We have been to several other all inclusive resorts in Mexico with this being the first one that was not adults only. However we barely noticed because the resort had an adults only pool (which in our opinion had the best view of the 8 pools), and so many activities that were suited for people of all ages. We would def recommend for families and couples of all ages!

  Mar 30, 2026
• 

  Honest review from regular travellers

  Honest review: The place is beautiful, food is excellent and the best service staff we have ever seen. However, if you are coming for the beach you should book elsewhere, it’s a very small area and you can’t walk more than waist deep before you get to the rock wall. The pools are very cold but they have hot tubs 🤷🏼‍♀️. The rooms are very clean and modern but the beds are hard. They need to work on customer service for guests who were already here prior to a large conference arriving. All buffets were closed last night leaving only restaurants, if you could find one that let you in without a reservation. Had we known we would have booked one, we had left the last night without a reservation hoping to check out the supper buffet once. The check out policy is brutal for anyone with a later flight!! When you check out at noon they remove your bracelet and you are no longer allowed any food or drinks, that is ridiculous. We packed up the room and we’re going to head to lunch to burn off the 2.5 hrs we have to wait for our shuttle. I have travelled extensively over the last 30 years and have never come across this. We most definitely won’t be back. The resort has a 2-level club feel, the “regular” class and the “enclave or conference class”. Not all inclusive at all. We will not be back!!

  Mar 29, 2026
• 

  Views made for relaxing!

  From the moment you walk into the lobby you're met with an ocean breeze and a view that settles your soul. We had the most amazing time at the Hilton Tulum. Comfortable rooms with amazing sunrise views, outstanding service with a sincere desire to make your stay as perfect as possible, and excellent food and drinks. Each restaurant has it's own distinctive style and the food was truly delicious. I couldn't even begin to pick a favourite. The buffets at both Vela Sur and Vela Norte had an amazing variety of dishes and I think even the pickiest of eaters could find something to enjoy. The gym is well equipped, the grounds and pools meticulously maintained. While we weren't travelling with children, there appeared to be plenty to keep them entertained. We can't wait to be back.

  Mar 28, 2026
• 

  Nice property but gastrointestinal illness spoilt our stay

  We recently stayed at Hilton Tulum Riviera Maya and unfortunately had a mixed experience. Shortly after arriving, both my wife and I became unwell with significant gastrointestinal illness, which impacted the first part of our stay. While we understand that these situations can occur when traveling, what ultimately shapes the experience is how a property responds. We reported the incident and later met with the Guest Experience team. While the staff were polite and professional, the response felt largely focused on managing the situation (medical advice and food adjustments) rather than acknowledging the impact on our overall stay. With a limited number of days at the resort, losing a meaningful portion of the trip was disappointing, and we felt the service recovery did not reflect that. The resort itself is large, visually impressive, and offers a wide range of dining options. However, the experience felt more operational than personalized, and this situation highlighted a gap in guest care compared to what we would expect at this level. Overall, a nice property in many respects, but one where service recovery and guest experience could be significantly improved.

  Mar 27, 2026