General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating269 reviews
Enclave is perfection - the resort is 10/10 no matter which type of stay you book!
This resort is perfection from the location, to the staff, food and ambiance! My review is specifically for the Enclave experience, and have included some notes in general as well. I booked an Enclave room thinking you can’t go wrong with an upgraded experience at an already nice resort, and I was right. The cost is absolutely justified with the amenities. Check in: the private check in is a serious plus. After a long travel day, who wants to wait in line (it was long sometimes) at the front desk to check in? Instead, we were taken to the Enclave lounge where a lovely gentleman named Cesar greeted us and helped check us in with no wait, while we were also offered snacks (prosciutto toast!) and drinks. Off to a great start! The room: gorgeous, spacious and we had prompt service if we ever needed something. Need bottled water, more Nespresso pods, towels, etc? Hit a button and it was there within minutes. Being next to the main building was awesome as well. The walk from end-to-end of the resort is not bad (about 10 min), but being next door didn’t hurt. The Pools/Private Restaurant: The two private Enclave pools with the attached restaurant are only for Enclave guests and this was another serious plus! The pools were quiet, mostly occupied by couples - I saw one small child during the entire stay. This is by design, since there is a massive and pretty awesome kids area on the other side of the resort. Even during the high season at the busiest times of the day, the pool was maybe at 20% capacity - meaning there were tons of open chairs and day beds. No need to stress or fight for a chair. You will never have to. Same at the restaurant - tons of open space and the food is AWESOME. Service at the pool is prompt and friendly. The food: If you are a Hilton Honors Diamond member, you can actually reserve your first dinner reservations via email before you even arrive. When you check in, the concierge will book the rest of you wish. Again - no stress and so easy. We ate at every restaurant and they were all good! I had read some earlier reviews saying the food wasn’t good - they either don’t have tastebuds or are just flat wrong. There is something for everyone and if someone can’t find it, they shouldn’t be here to begin with. Maxal and Noriku were my personal favorites. The first night, we ordered room service and it was delivered in 35 minutes (it was about 8:30pm), was hot and very tasty! The ceviche is awesome. Coffee shop is open 24 hours and has some strong coffee - my kinda place! Staff: all so friendly, helpful and accommodating. Please tip them!! We didn’t see hardly anyone tipping for anything and I don’t think that’s right. Tip for good service - you spent all this money getting here…a few bucks for meals isn’t going to hurt you…it’s just polite and so appreciated. The Beach: one thing I kept seeing in reviews was complaints about the beach and whatever they were talking about is not the case. The beach is well maintained, swimmable and very pretty! There are day beds and plenty of loungers to sit on right next to the water. Each morning there are staff who even clean up seaweed so the beach is even more beautiful - talk about above and beyond! Overall: Enclave made what would’ve been a magical stay even more magical!! We will be back :) The resort is fantastic even if you don’t do the Enclave experience though. Sure, you go to the louder pools, busier areas and may have to wait a bit. But where could you go besides a house where that wouldn’t be the case? Everyone was having a great time and if you want to be around more people, drink, socialize…then it’s better for you anyways. This place is not to be missed!! Thank you Hilton!
Hilton Tulum All-Inclusive
Stayed 1/19 to 1/25. First 4 days was with my wife’s business Younique. They took over the whole resort. We decided to stay 2 additional days. Booked USA Transfers to take us to the resort and back to the airport. I highly recommend this company. They were great. We stayed in casa one. Casa one is closest to the main building/lobby where most of the restaurants are located. The resort is in a crescent-shaped bay with 6 casas (buildings) spread out around it. There are golf carts constantly taking people back and forth so no problem if your casa is farther from the lobby. All the staff are friendly and do a great job. Don’t forget to tip! The drinks are great. The food is hit or miss. We enjoyed the breakfast buffet every day. We tried the dinner buffet one night but were not impressed. We had dinner at La Luce, Auma and Noriku. The food was good at those restaurants. When u get to the resort they give you access to an app that you can use to make reservations. Casa one is reserved for Enclave. You pay extra and you get a room in casa one, an exclusive pool, and an exclusive lounge in the main building. We did that for the 2 extra days mostly so we could stay in the same room. Our room was on the 3rd floor (top floor) and had a balcony with amazing views. The resort is beautiful. We had an amazing time. My only complaint would be about the food. Good some places but not so good in others. Overall I would highly recommend this all-inclusive resort!
Beautiful resort with amazing staff
Currently at the Hilton Tulum. It’s a beautiful new property, with great potential. The staff is fantastic, from waitstaff, to housekeeping. Restaurants and bars are well staffed. Housekeeping is good, rooms are immaculate, well air conditioned, with plenty of room and comfortable beds and new linens. The resort is beautifully maintained (pools are pristine, landscaping is beautifully manicured, all areas are spotless). Buffet is a bit disappointing in selection and food quality. We’ve stayed at numerous all inclusive resorts throughout Mexico (Barcelo, palladium properties, majestic elegance, Bahia Principe, iberostar, Atelier). The food at the Hilton is, unfortunately, bland and lacking selection when compared to the above mentioned properties. The a la carte restaurants (Italian, Asian, steakhouse, and Mexican) serve what looks and tastes like prefab processed, tasteless dishes). Everything tastes bland and has been sitting under a heater for a while. The only dinner we found flavourful was the show table dinner at Asian. The staff works very hard to serve the meals in a timely manner, they are attentive to the needs of guests, but unfortunately the food is very disappointing. The pools are clean and the areas around them are beautiful and clean. It would be a better experience to have at least one heated pool option, as the water is cold this time of year. We enjoyed heated pools at TRS and expected at least one pool here to be heated as the Hilton is in the same category. Part of the resort is still under construction (the Conrad) but there is no noise on the all inclusive side. We have a standard room in casa 2, main floor facing the sea. It would be nice to have a couple of bathrobes and slippers even in a standard room. When we asked for a pair of slippers and bathrobes (as we had at all of the above mentioned properties) we were told those are only provided in the Enclave side. These are basics, which shouldn’t be omitted from any hotel room. The beach is very small and rocky. There are plentiful loungers with umbrellas, but this is definitely not a beach destination. More of a pool destination. We have met many amazing, hard working staff and understand that this property, being brand new, is still experiencing some growing pains. The only recommendation I would have is to add more flavour and selection to the food, both in buffet and a la carte restaurants.
Experience of a lifetime
Had the pleasure of accompanying my pRtner on her incentive trip through Younique. We were there for 4 nights and had an incredible experience. Jeremiah and the lunch team made every day just a little more special and we hope to return again some day. Room was amazing and clean, food options for every taste (lots of vegan choices at the dinner restaurants too for my partner), beaches and pools were always clean and welcoming.
Thank you Hilton ❤️ for doing vacation right!
We had to book this resort on the fly with little to no info due to problems at another resort so I chose based on the Hilton name, A very wise choice! The design, decor and foliage are beautifully laid out, everything is very well taken care of and resort staff were fantastic! The meals, buffets and dining experiences were all really great, especially the steakhouse WOW! Best rack of lamb ever!! Only criticism for meals was, it was clear the egg station at breakfast was THE spot to be, at the a la carte, but hard to get to due to the demand…I suggest two stations 😉 Food was excellent everywhere BUT the one big drawback was the design (high ceiling, seating tight, no privacy, wide open space, etc.) was really NOT conducive to a nice dinner out. Add some dividers or drop ceiling to create a better dining space 🥰 The pools and outside service are incredible!! You will not want for a good pool chair …they’re everywhere!!! The nooks and crannies they’ve created here is insanely great!! And it’s easy access to the, what looks to be, man made beach. Beach is small but absolutely useable in all capacities. Lastly, the concierge gal on staff throughout our 8 days was Carmen ❤️ and if you stay I hope you meet her, she’s AMAZING, she took care of us & our requests with ease and confidence…a definite asset to this working team. thanks Hilton for a great vacation!