Resort Details
- AumaEnjoy the finest beef, cooked to perfection by our highly skilled chef. Tantalizing side dishes include an assortment of vegetables, rice, and potatoes.
- Chiringuito CocomarThe freshest fish is cured in citrus juices and spiced with Mexican seasoning to create delicious ceviche. Choose your favorite seafood and fresh vegetable sides. Exclusive access for Enclave guests
- La LuceAuthentic Italian cuisine with all of the natural flavors of Italy. Enjoy your favorite cooked-to-order pasta in a warm, friendly, and inviting atmosphere.
- MaxalDine on traditional Mexican cuisine, enhanced by the regional flavors and spices that favor the land. Chicken, beef, or fish specialties are served alongside corn, tortillas, and rice.
- NorikuEnjoy the fresh and bright flavors of contemporary Asian cuisine. Our menu features signature sushi rolls, sashimi, and hand-crafted cocktails, wine, and beers.
- Sea Salt Pool BarWhether it’s beef, chicken, or vegetable you prefer, our Mexican fusion grill offers a delightful selection of tapas, ideal for sharing.
- Vela Sur & Vela NorteEnjoy international and Mexican cuisine for breakfast, lunch, and dinner at our extensive buffet.
- Air conditioning†
- Coffee/tea†
- Housekeeping - daily†
- Parking†
- Pool†
- Restaurant†
- Smoke-free property†
- Spa†
- Wireless internet connection in public areas†
† Fees may apply
- Fitness center on-site †
- Pool †NINE pool.
- Spa †
- Teen programs †Kids and teen clubs
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1862 reviews
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Dec 29, 2025Great resort, greater staff!
Gustavo was calm, patient, and genuinely kind, and he helped us work through an issue at check-in when we really needed it. His willingness to listen and help took a stressful moment and turned it around for us. Christian was consistently friendly and approachable, took time to answer our questions, and gave us helpful tips about the resort. He also remembered us throughout our stay, always saying hello and checking in to see how things were going, which meant a lot. Experiences like this are why we'd come back. Gustavo and Christian stood out, and several members of the kitchen and restaurant staff also played a big role in making our stay enjoyable. The people here are what make the resort worth returning to.
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Dec 28, 2025Mostly good experience,great kids club
Food was delicious, service was good as well. Our daughter had so much fun at the kids club, the staff there were so friendly and the pirate show they put on the highlight for kids. There was one whole day where there's was a distribution and no water at all anywhere on the resort which was inconvenient.
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Dec 28, 2025
Best Kids Club
The Kids Club and their staffs are the BEST!! The Kids Club staff were so kind, and the programs were excellent! My kid absolutely loved his time there!
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Dec 28, 2025
Great staff, amazing property with amazing outdoor shows.
An amazing resort with wonderful and very helpful staff. Good food and good with room cleaning service. They helped us with whatever needs we had during our vacation. I love how the property is build and how the have so many pools. Pool service is great and they provide not just drinks on the pool side but food as well. The reception staff is great. We mistakenly book a tropical view room. We told them we want to change the room to ocean view once we saw the room. They helped us out with a smile and we told them that this our second visit to resort, if give us some discount. And they did have a nice discount on the ocean view room. So great hospitality, great food and great staff. Love the resort. And I think I will definitely come back here. If I go Tulum, I will prefer go to Hilton all inclusive. And there outdoor shows are amazing.
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Dec 27, 2025
Great time!!
The only reason I am not giving this hotel 5 stars is because of the food. It wasn’t terrible but it wasn’t great. Other than that, this trip was absolutely fantastic. The service was perfect. We had servers at our pool each day, shout out to David, Angel, Sunita and Ines BUT a bigger shout out to Daniel!! All of them went above and beyond to ensure we had a great time. Eliana, our pool blackjack dealer was great! Made it so fun when she appeared. Our room was spectacular as were the views. Wonderful trip!!!
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $76 Mexican Pesos (approx. $5 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.