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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5040 reviews
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Jan 01, 2025Great location, but needs improving
Starting with the positives. The location is great, so much better than Union Square, with Chinatown and little Italy being safer and livelier than elsewhere. Rooms were clean and housekeeping were quick to clean when we left. Negatives: - As others have said, the walls are paper thin so you hear everything from your neighbours - We had an issue with regards pre payment. We used BA holidays, and the hotel claimed not to have had payment and it was for us to resolve with BA. Alongside this they then took a $1k hold on our card. We called BA who confirmed they had paid a month prior and they messaged the hotel. This resolved the issue but it felt a bit suspect as we knew payment would have taken place - and it's odd a hotel would not follow up but took a significant hold without talking to us. Somethings not right and I'm not sure where this issue stems from in the hotel. I have read some similar comments on here so I wonder if this is a regular occurrence. Location perfect, just needs a freshen up,noise dampening and a review of why down-payment are not netting off.
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Dec 30, 2024Noisy rooms but good location
Paper thin walls.My family and I had two rooms at this hotel and in both rooms you could hear the people in the next rooms like they were directly in our rooms. Yes, the hotel provides white noise machines ( this should be a sign right there) but you can still hear everything. Impossible to sleep if you are a light sleeper. If noise is not an issue, then location is good and so is the price. Just beware of very high parking fees. Rooms and bathrooms are very small. When we arrived at our room, there was a dirty, stuffy smell. I complained on the text option but did not get a response until after 1:00am. They offered to come spray the room at that time, I was already in bed trying to sleep. Elevators get very busy and at times, there are very long lines. Breakfast at the restaurant was expensive and greasy. Better to go elsewhere. Overall, I would only recommend this place if on a tight budget and noise is not an issue.
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Dec 29, 2024Very satisfied.
Satisfied with my stay. The room and bathroom was clean, cheap for two queen beds. Staff very friendly and assisted with early check-in as well as luggage hold for free. Great central location to San Francisco, quick walk to Chinatown and North Beach, buses all around and metro stations nearby. Only things that may be left to be desired are cleaner windows, ease of connection to Wifi, and warmer lighting. Thank you!
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Dec 29, 2024
Not upscale
There are much better options nearby if you are willing to spend a little extra. Cons: * No valet. * No room service. * Front desk was rude during check-in. * Walls are so thin you can hear conversations in the next room. * Hotel restaurant is not good. Pros: * Located in Chinatown so you can walk around to find great Asian restaurants nearby. * Housekeeping staff.
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Dec 28, 2024Great hotel, minor issues
Overall, great hotel. Very few issues. All employees were accommodating and helpful. The restaurant employees were wonderful, and the food was better than expected for a hotel. My only complaint was the size of the rooms, as they were quite cramped, along with how the hotel was slightly dingy and grimy at times. I could even smell mold in a hallway once. However, that is to be expected with a hotel in the city. Would stay again.