General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee:-A mandatory hotel-imposed fee per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is subject to change without notice.
Hotel Mandatory hotel imposed resort fee inclusions:
• Internet access for up to two devices
• Unlimited Local and 1-800 phone calls
• use of Tocasierra Fitness Center for up to 2 people
• Tennis court time for up to 1 hour for 2 people
• One round of 18-hole executive minature golf for up to 4 people
• Admittance into River Ranch for up to 4 people
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4563 reviews
Selma is a very pleasant and professional lady she made our stay experience amazing. She made sure that we had everything we need, She also told us where we could go in the evening. Resot is dated but nice.
David A and Staff anre Awesome!
David A at the bbq restaurant on property was the best. Really helped make sure my kids were well taken care of and was an attentive and funny sever. Made the stay. He’s a credit to the hotel. Thanks David! Front desk staff super helpful. Great stay.
We ate at whole Im the wall and David A. was are server and wow! He was great and had a great sense of humor! We had great service and he gave us great food recommendations! Everything was so delicious! We will definitely be back!!! Thanks David!
Okay, but overpriced and poor internet
I've stayed here several times, solely because of the location: it's directly across the street from my daughter's apartment. As such, it's really convenient. The rooms are comfortable enough. My main complaint is the $35/night resort fee. The hotel is already pricey enough, and what the "resort fee" covers are things like the internet and the golf and so on. I'm only there for one night and so "golf" is not on my list, but I do use the internet. On both visits it was so bad that I had to switch to using the data plan from my phone.
5 day trip
Nice family resort. Dogs are allowed for an additional fee. Excellent service with any additional needs not already in the room. Water park and pools very nice and you can purchase day passes if not a guest of the resort.