Hilton Pensacola Beach

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3305 reviews

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  EXTREMELY OUTDATED

  A total disappointment in every way. Used to be an excellent hotel, but MAJOR UPDATES ARE NEEDED TO ALL ROOMS (suites included) and all amenities, including restaurant change. Food was less than par. Hotel was OLD AND MUSKY, floors were STICKY, and UNCLEAN. Entire facility was OLD AND OUTDATED. Felt unwelcoming and has lost its beauty. Staff was not super helpful and did not allow luggage racks to be borrowed by guests to bring to their rooms. Only allowed staff to bring it, forging tips —and had to “wait” for one, to boot. Very inconvenient. Location is still good, but not the best on the beach as it used to be. Whoever is in charge of the Pensacola Hilton, you need to do an entire property (mainly the rooms) renovation ASAP! Very disappointing.

  Nov 30, 2025
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  Beautiful location and facility, ruined by appalling service! This Hilton stay was a series of avoidable frustrations ..

  The Hilton Pensacola Beach is in a prime location and our room had an excellent view of the beach and ocean. This is a beautiful facility, and our room was clean and well furnished. Unfortunately, the human element is where they fall short. Attempting to check in, we had to wait several minutes for the registration agent to finish texting. When we headed to our room, we discovered that only 1 elevator was working. Arriving in our room, the smoke detector low battery chirp was going off every minute. Called the front desk and was told someone would be right up. After a few minutes, I texted the front desk and got a snarky reply that they had received my call. After about an hour of the annoying noise, we took the smoke detector off the wall and removed the battery. No one ever came to fix this. During the night, we discovered a problem with the toilet – it would randomly refill very loudly. We reported this the next morning, a repairman was sent up, and he declared the problem fixed. It wasn’t and it continued to malfunction the following night. After our stay, we received a survey where we outlined these experiences and concerns. Received an email saying “sorry” and that if we wanted to be recognized as a Hilton Honors member (gold btw), we should have made our reservations direct instead of thru a 3rd party (American Express Travel). The Hilton Pensacola Beach offers an incredible view, but the staff and management clearly cannot deliver the basic service necessary to enjoy it. There are several alternatives in the same area - book elsewhere.

  Nov 04, 2025
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  Poor Front desk and Concierge, Good View from Suite

  Expect a no-responsive front desk. No service. Non-exist conceige. If you do like good location and do not mind old hotel and poorest services, then this one is good. As it worse than a Hampton (because Hampton has self-service luggage cart. This one do have "conceige", so no self-service cart. But conceige is lazy and hide in rooms so you most likely won't see them. Therefore you ends up carrying your luggage yourself.) Front desk staffs are not responsive. Not before the stay. Not during the stay. Not after the stay. Asked question, then it went to the bottom of the sea. The entire stay we could not get in touch with the front desk, except to physically presented in front of the desk and get the key (because they don't processdigital keys for us). Yet this only interaction is disapointed: She introduced nothing, she helps nothing, simply asked me name, see my ID, processed my key, done. Plus, she ends up forgot to give me the key. After the trip, I noticed the charging amout was way above expectation. We would never spent 310 for the stay. I asked the hotel twice wondering if they forgot to deduct the 30 dollar food and beverage credit for two guests from my bill. Again, no responce. The entire stay, before and after included, we only interact once which is just giving me the keys. No conceige services helping us with luggage, ZERO. I see others got helped, but when I asked the front desk during she processing the key, she told me to wait by the front door and yell "hello I need help with luggages". I did stand there and wait. No one helped. This is Okay, I can help myself, but they have NO self-service cart. We end up brong our all our bags and suitcases ourselves. Is it busy? No, it is not busy. It is just the front desk staffs and non-exist conceige staffs being lazy, not helpful, full of chaos.

  Oct 27, 2025
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  Not the best Hilton

  For a Hilton, and for the price we paid, this was less than spectacular. Elevators were sketchy, often times getting stuck. On more than one occasion a maintenance tech rode with us "just in case." 😯 And if you like hot showers you'll be disappointed. Lukewarm at best. 😥 There's is access to the beach and the view is wonderful. The staff was great, even with the elevator issue(s). The restaurant downstairs is on par with Hilton (pricey) buy the breakfast bar was terrific. Lots of choices to start your day. And there is a very sweet woman that will fix you an omelet or eggs in a specific way. There are options for lunch and dinner within walking distance if youd like. No issues with parking but it was off-season. Enjoy.

  Oct 23, 2025
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  Very disappointed anniversary

  I went for my 13 year anniversary. We live 35 miles away but I got a room on the 13th floor as an homage to the date, (I know all bad luck aside) the room was told to me as ready my digital key in hand I was so excited as soon as I opened the door it smelled like urine and dog. The beds were not made and nothing was cleaned. I went down and asked for a different room on a higher floor or even an upgrade on the same floor. The kept me in same class (totally fine) still with the balcony but two floors lower (not the one I chose but I got over it) went out had dinner woke up went boating to see the blue angels had a great day. Went to get a shower before the dinner date and it was cold with no water pressure and when I messaged the front desk about it they ignored it. We decided to go home and stay at our house so we could have a proper shower and then returned the next morning to checkout. I’ve stayed with hiltons over 400 days and that’s just since Covid. Been a diamond member for years and I’ve never left a paid for room because it didn’t serve the basic needs of a room. This was very disappointing. They didn’t even offer anything no points added nothing just left the messages unresponded to.

  Oct 22, 2025