Customer Ratings & Reviews
TripAdvisor Traveler Rating6835 reviews
Memorial Day Weekend Family Vacation
We had the perfect family vacation at Hilton Orlando, Destination Parkway. This water park resort provided an ideal setting for 3 generations in my family. We rented a Cabana, family pool side for 2 days. The service was outstanding especially SEAN who made sure we had everything we needed! We enjoyed breakfast 3 mornings for a party of 10 at Fastbreak restaurant. Kevin and Miguel provided excellent service! The pool, lazy river and splash pad were spotless,provided refreshing, active entertainment for everyone. This venue exceeded all my expectations for a 3 night family vacation.
Excellent customer service
A good experience. The staff was very helpful especially on our arrival day. A Special thank you to Emma, Kevin and Kim at the cafeteria. They made us feel welcome and special on our first night after a long travel. They provided excellent customer service. Thank you once again From Liz, Gail & Letitia
Please fix parking
Fun property, well kept and clean. My complaint is around the use of their digital key and parking. First, with this property you want a digital key. The checkin line is like watch paint dry, so I jumped at the option for digital key for parking as well. Does Not work. Attendants ultimately let you through, but that can be slow or excruciating if you get the gal who loves her cell phone. For $35 a night I expect a smooth experience...instead it was poor, and poor @$35 a day just was not inline with my expectations.
The staff here is the absolute BEST!
We're locals and going for a short staycation here in Orlando. We haven't arrived yet but I wanted to leave a customer service review because my experience so far has been absolutely spectacular! I made a reservation with points, and then decided to surprise my wife by extending the stay. Since I used points and was paying for the extension at the last minute, there were some issues and I needed assistance to smooth things out. The first young lady who helped me was Ande who was able to add the additional night and noted the continuity of the reservation so we wouldn't have to check out or move to another room. The other young woman to help was Belle, who resolved an issue I was having with the online check in through the app that was defaulting us to a different room for the latter half of our stay. It's a very busy weekend here in Orlando and I'm sure both of them had many many issues to deal with, but the common theme was their exceptional positive/cheerful attitude. Not only did they provide a solution, but they did it with such a pleasant and friendly manner that I very much enjoyed the conversations with them. I can only assume that the management hires the best and cultivates the environment that attracts such great personnel. I hope to meet them and thank them in person and can't wait to arrive for our stay!
Love Where You Stay
This place is beautiful! I was impressed by the exquisitely designed interior and my 19th-floor view. However, it's the staff that makes the stay more remarkable. I was checked in and greeted by Moesha (Front Desk). Her smile, eagerness to assist, attentiveness, and recommendations will make my stay worthwhile. I'll be back.